Q: The conversation between the front desk attendant and the customer when making a personal reservation. What should the waiter say about the reservation process? )

When the guest arrives at the front desk, the receptionist should first ask the guest politely and enthusiastically whether he has made a reservation. If it is confirmed that it is an individual, the receptionist should observe the words and deeds (whether it is a couple, a couple, a family member or a friend), ask the guest what kind of room he needs and see what kind of person he is traveling with. Generally speaking, when talking about housing prices from high to low, two receptionists should cooperate with each other and go back and forth once. For example, we can tell our guests that our retail price is XXX and we can give you a 20% discount. (If it is a husband and wife family, you can appropriately enlarge the discount, because they usually pay attention to economic benefits. If you are a couple, your friends can be younger, because these people may care more about face. ) try to figure out their psychology. At this time, introduce what the room looks like. At this time, introduce the facilities and equipment of the room. If you have any free items there, you can also give them to attract them. If it is necessary to see the house, if another receptionist has to answer the phone, please wait a moment, because our waiter has so much authority. Otherwise, I will ask our supervisor or manager to give you a more favorable price. We especially hope that you can stay with us. A moment, please. At this time, the receptionist will go to the office and come back to offer him a price that the receptionist thinks he can accept, and he can get a commission reward without really asking the leader. Just say that our manager gave you a preferential price and a good room. If it still doesn't work, just say I'll come to you. What price do you want to live at? Go around again and give him a price that the receptionist can give and the guests can accept. If it still doesn't work, you can only really ask the leader until he accepts it. So ordinary guests can stay. I haven't been involved in this industry for a long time, and I can only know so much. I wonder if I can help.