How to claim for lost things in the hotel?

If it is confirmed that the lost items are the responsibility of the hotel, the rights can be protected through legal channels. You can ask the hotel to compensate for the loss through litigation. Disputes arising from the loss of articles between hotels and guests are generally judged according to the principle of fault in the General Principles of Civil Law. If the hotel fails to fulfill the necessary obligations under certain circumstances, such as basic anti-theft facilities, the hotel will bear the corresponding responsibilities.

First, how to compensate for the loss of things in the hotel?

If valuables are lost in the hotel and the hotel fails to fulfill its security obligations, it shall bear the corresponding liability for compensation. If property losses are caused by theft in the hotel, the thief shall bear tort liability, and if the hotel fails to fulfill its security obligations, it shall bear corresponding supplementary responsibilities. After the hotel assumes the supplementary responsibility, it can claim compensation from the thief.

2. Are employees liable for compensation if they lose things in the store?

1. If things are lost in the store, the thief shall bear the tort liability, and the clerk is not a thief and has no obligation to pay compensation; However, if a laborer causes economic losses to the employing unit due to dereliction of duty, he shall be liable for compensation, and the compensation for economic losses may be deducted from the employee's own salary. The monthly deduction shall not exceed 20% of the employee's monthly salary.

2. Legal basis: Interim Provisions on Wage Payment

Article 16 If the employee causes economic losses to the employer due to his own reasons, the employer may demand compensation for economic losses according to the labor contract. Compensation for economic losses can be deducted from the employee's own salary. However, the monthly deduction shall not exceed 20% of the employee's monthly salary. If the deducted surplus wage is lower than the local monthly minimum wage, it shall be paid according to the minimum wage.

3. Does the guest have the right to check the hotel monitoring if he loses something?

It is suggested to discuss with the hotel through formal channels, and play it back by the internal staff of the hotel if the hotel allows. In fact, in most cases, it cannot be said that guests will be able to check all the monitoring of the hotel. Usually only the police and public security departments can check the monitoring, but if you can check the hotel monitoring without infringing on others' privacy, you can check it.

I hope the above content can help you. Please consult a professional lawyer if you have any other questions.

Legal basis: Article 18 of the Law on the Protection of Consumers' Rights and Interests, business operators shall ensure that the goods or services they provide meet the requirements of protecting personal and property safety. For goods and services that may endanger personal and property safety, consumers should be given a true explanation and a clear warning, and the methods of correctly using goods or receiving services and the methods of preventing harm should be explained and marked. Operators of hotels, shopping malls, restaurants, banks, airports, stations, ports, theaters and other places of business shall fulfill their obligations of safety protection for consumers.