Is the hotel responsible for compensation if something is lost at the hotel?

Consumers have the right to have their personal and property safety not harmed when purchasing and using goods and receiving services. Operators of hotels, shopping malls, restaurants, banks, airports, stations, ports, movie theaters and other business premises shall fulfill their safety and security obligations to consumers.

If the guest's valuables are lost in the hotel room, and the door or window of the guest room shows signs of being pried in, the hotel shall bear the main responsibility for the loss of the guest's valuables. Because since the guest has checked into the hotel and checked in, an accommodation contract relationship has been formed between the hotel and the guest, and the hotel should provide a safe accommodation environment for the guest.

Legal Basis

Article 18 of the "Consumer Rights and Interests Protection Law of the People's Republic of China" Operators shall ensure that the goods or services they provide are in compliance with the requirements to protect personal and property safety. requirements. For goods and services that may endanger personal or property safety, true explanations and clear warnings shall be given to consumers, and the correct methods of using the goods or receiving services and methods of preventing harm shall be explained and marked. Operators of hotels, shopping malls, restaurants, banks, airports, stations, ports, movie theaters and other business premises shall fulfill their safety and security obligations to consumers.