Hotel PA internship report?

Provide a hotel management internship report for writing reference.

Hotel Management Internship Report

From August 31, 2007 to January 31, 2008, we went to Wuhan Star Hotel for internship according to the arrangement of the school. The unit where we interned It is Wuhan Luojiashan International Hotel.

This internship is mainly to give us a certain perceptual understanding of the professional knowledge we have learned and its application in practice, thereby helping us combine the theoretical knowledge and practical experience learned in the hotel management class The combination can lay a good foundation for future course study, and is more conducive to the study, understanding and mastery of professional basics and professional courses. At the same time, the experience of this hotel internship will be helpful for future employment.

When I first arrived at the hotel, I felt that everything was very new. After all, it was my first time to leave school and enter social work. Everyone was very excited and had endless energy. I regard the hotel as a stage to display my talents, and I want to put my theoretical knowledge and ideas into practice. But there is a difference between ideal and reality after all. When we officially started working, we found that many things were not as simple as we imagined, and gradually our passion was extinguished.

I am an intern in the hotel room department, and I need to undergo training before taking up the job. . The main content of the training is how to make a bed. It was our department supervisor who taught us how to make the bed. Every step of making the bed was required. The entire bed-making process, including throwing out sheets, putting on quilts and laying them flat, integrating three threads into one, and putting on pillowcases, etc., had to be completed within three minutes. First of all, it is very difficult to get rid of the order. Generally, it is required to be completed at one time, and the center line of the sheets must coincide with the center line of the entire bed. Then wrap the sheets, that is, wrap the sheets neatly into the upper and lower mattresses. There should be no gap between the sheets and the mattress, otherwise the sheets will not stay flat. Next, we start to put on the quilt. This is also very particular and very technical. That is, you only need to match the corners of the quilt and the quilt cover and then swing it a few times. The other details can be sorted out. The most important thing is that the center line of the quilt should be in line with the bed. , the center lines of the sheets coincide, this is the "three lines in one" in the process of making the bed. After doing this, the last step is to put the pillow into the pillowcase, keeping the full side facing the end of the bed, and the opening of the pillowcase facing either the wall or the window. In the hotel industry, this is very well-founded. I once saw one. The case said that a female guest mistakenly put the necklace into the pillowcase because the opening direction of the pillowcase did not comply with the regulations.

When I officially went to the housekeeping department for an internship, I discovered that the job of the housekeeping department attendant is not just as simple as making the bed. The first duty of a housekeeper is to clean the guest room. There are also certain standards for cleaning guest rooms. During the internship, I learned that the waiter must knock on the door first when entering the room. The first step after entering is to open the window, then pick up the garbage and take it out. Next, start making the bed. Take off the quilts, sheets, pillowcases, etc. that have been used by the guests, and replace them according to the bed-making procedure. After all this is over, start cleaning. It should be noted that wet cloth usually wipes wooden furniture here, while dry cloth wipes metal and glass furniture. Every small place cannot be missed. The overall wiping order is circular. The whole process You also need to return various furniture and utensils to their original positions, and check how many daily necessities have been consumed in the room. Very detailed things, such as the phone should be placed in the middle of the bedside table, the orientation of the pen on the note paper, and when cleaning the mirror, you should look sideways to check whether the mirror is clean, etc., etc., need to be taken seriously during the entire cleaning process. . After cleaning, use a vacuum cleaner to clean the carpet, and let the suction nozzle of the vacuum cleaner move along the texture of the carpet, so that the carpet can be cleaned without damaging the carpet. The last step is to replace the items consumed in the room. If there are any missing items, record them and report them to the supervisor. During the internship, a guest lost a small square towel. Since the guest had not left yet, when the guest came back, the waiter explained the situation to the guest. In the end, the guest had to compensate. When working as a housekeeping clerk, I also learned that every employee must have safety awareness, and the waiters must know general fire protection knowledge. In addition, the waiters should also have a better understanding of the hotel and the city, so as to provide guests with more unexpected services and make guests more satisfied.

The internship gave us a new concept of society. When I walked on the streets of Shanghai and shuttled among all the living beings, I felt that I was really like a drop in the ocean. I can’t be any smaller. This society It's so complex that sometimes it feels physically and mentally exhausting.

After my internship in the hotel, I became taciturn, because I found that in the face of such a big world, my thoughts and opinions were so naive, and my mind was not broad enough. I could only observe and feel quietly. To hone. What makes me feel fortunate is that I still have one year left in school. This year is like a buffer, allowing me, a physically and mentally exhausted soldier who has been hit by the real society, to recuperate and regroup.

This was the period when I had the biggest psychological gap: I had to look at the faces of various customers, and even be insulted by them. Do they think it is a pleasure to treat us interns like this? I didn't tell my family what I was doing as an intern because I was afraid they would be sad if they found out.

As I have been doing it for a long time, my mind has relaxed. I only regard internship as a way to appreciate society and life. Starting from the bottom of society, while carrying out practice, I can feel the human relations and principles in society, accumulate social experience and ways of doing things, and understand the complexity of interpersonal relationships. Maybe this It is the most important thing in internship life. The internship life is like a magnifying glass. It not only allows me to see my excellent side, but more importantly, it magnifies your shortcomings and deficiencies in all aspects without reservation. As the old saying goes: you will be happy after hearing it. This is also the prerequisite for a person's progress.

From my internship in the housekeeping department these days, I can understand that the workload of the housekeeping department waiters is very heavy, and in addition, the foremen, supervisors and managers of the housekeeping department all work from the grassroots level. I started working step by step, and I was very knowledgeable and skilled in grassroots work. My supervisor once personally showed me how to make a bed, and he was quick and agile. Moreover, whenever the hotel receives important guests, it is usually the supervisor or even the manager who personally cleans the guest rooms without any negligence. From here, practice and details are important things for every employee in the hotel.

We have gradually grown under the guidance of our leaders. I am very grateful for the contributions that our leaders have made on us.

At work, although I just play the role of an ordinary room attendant, my job is not just as simple as cleaning, but also includes a series of complex procedures. During this six months of work, I found that in order to be able to do a job well, I must face up to my work attitude and face every day's work with an optimistic attitude, no matter whether the work is heavy, busy or To be free, we must use a positive attitude to complete every job we do, instead of complaining because of the proportion of workload, because complaining is useless. What we need to do more is not to think too badly about things, but to maintain a good attitude and face every day. Because a happy attitude will make us tired from work without realizing it.

I have also made mistakes in my work. It was my customers and masters who gave me encouragement again and again, which made me more enthusiastic about my work. Mr. Millland once said: Young people inherently need encouragement. Yes, it was this encouragement that enabled me to bravely overcome difficulties and make continuous progress at work.

The half-year internship has become a thing of the past, but there is still half a year of the one-year internship period. The successes and failures of the past have become a thing of the past. We should not show off or be sad about them, but You should adjust your mentality to meet future challenges and face upcoming difficulties. There is a lot of knowledge to be learned in life, and what we have learned now is far from enough, so we should be prepared for the next stage of learning, set out with goals, and hard work will be rewarded. After sowing the seeds, we must cultivate and cultivate diligently, so that we can have a bumper harvest.

Society is complex, and we have just entered the society and we must maintain a humble and cautious attitude. "Small, you're new here," the tone revealed a hint of arrogance and seniority. There is a hierarchy of learning, and the ancestors serve as teachers for future generations. Newcomers should humbly ask for advice from the elderly, and the elderly should patiently teach newcomers. This is a rule. There is a relationship between seeking and giving up, but there is no absolute obligation relationship between the two, especially in social studies class.

We have been newcomers, and on the road of "seeking", we have encountered all kinds of unsatisfactory things, ranging from being criticized to being scolded to being scolded. Sometimes we are said to be confusing. Donors will use various tones and methods to give to you, which will make you feel repelled and unwilling to accept. New people will all go through this psychological period.

After every time you are "given alms", whether you admit it or not, you have indeed made progress. Of course, you will definitely feel that their method is too excessive or even unreasonable. What can't you say? All these are just taken for granted. The reality is not taken for granted. Every novice will experience these, no matter how good you are.

Time has also turned me into an old employee. When I see a few new colleagues at the front desk, I can forgive them for their shortcomings. After all, they are novices, but there is no reason. Almighty. When learning something, you need to be proactive, diligent, and smart. These aspects are all very important. When I see new colleagues being inactive and inflexible, I feel disgusted. This is an attitude problem. When I am very busy, there are not enough staff, and my new colleagues stand aside numbly, I will not be so patient. If a newbie doesn’t take the initiative to learn, should someone else take the initiative to teach? After analyzing this, I fully understand my experience as a newcomer.

The internship is over, and every student has his or her own unforgettable story. Half a year is short, but the process is long. When I return to school, I feel that the anger here is great, without the desire for profit. Competition is undoubtedly a paradise. So many things have happened in half a year, and there are so many emotions. I will use my time at school to digest it, strengthen my shortcomings, reorganize my confidence, and meet the real challenge. employment.

Through this internship, I really learned a lot of practical things, which are exactly what I couldn't learn in the "Hotel Management" class. Although I knew from the previous class that the hotel industry pays great attention to practice and details, during the internship, I did not expect that the attention to detail in the hotel would be so detailed that even the placement of items is regulated. What I learned during the internship are the work skills of grassroots waiters and I have become proficient in them. In addition, the most important thing in management is to handle the relationship with subordinate employees. To do this, the most important thing is to be pragmatic, start from the grassroots level, and stand out from the grassroots level. A successful manager Successful managers must unite all employees so that the goals of the entire enterprise can be achieved. Therefore, in the future, the management talents that hotels need must be experienced and promoted from the grassroots level, rather than someone with a high degree of education but no actual work experience. The waiters that hotels need must be very capable of service and pay attention to important details. people, and will develop in the direction of a universal hotel "gold key". In the future, the number of hotel "gold key" people will greatly increase the proportion of hotel employees.