Traditional Culture Encyclopedia - Hotel franchise - What are the main jobs and qualities of a "bellboy" in a five-star hotel? Thank you very much.
What are the main jobs and qualities of a "bellboy" in a five-star hotel? Thank you very much.
(1) Assist guests to carry luggage. (2) Deliver letters, parcels, notes and telegrams on behalf of customers. (3) Maintain a friendly, clean and competent image for the guests. (4) Provide high-quality and efficient services for guests. (5) Listen to residents' opinions and answer residents' difficult questions. (6) Try to meet the special requirements of residents, such as packing their goods on behalf of customers. (7) Responsible for all telephone inquiries and counter inquiries. (8) Keeping luggage moving can provide fast and friendly service. (9) The agent bank will deposit luggage and issue luggage claim labels. (10) Maintenance of luggage service equipment. (1 1) Keep the luggage storage room clean and tidy. (12) Get the check-out key of the guest. (13) Be familiar with the hotel facilities and services, and actively introduce them to the guests. (14) Welcome service is provided at the main entrance of the lobby. (15) Welcome guests, offer help and guide them to the reception desk. (16) When opening the door at the main entrance to welcome guests, in case of rainy days, it is necessary to open an umbrella to facilitate the guests to get on and off. (17) After receiving the receptionist's key at the reception desk, check the room number on the key board again. (18) Take the guests to the designated room and introduce the room equipment and its usage. (19) When checking out, guide the guests to the checkout counter. (20) Load the luggage into the taxi, count the number of pieces of luggage, and respectfully ask the guests to confirm. (2 1) Help keep the lobby clean and tidy. (22) Report to the head of the baggage department and be responsible for it. (23) Responsible for other tasks arranged by the head of baggage department.
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