Traditional Culture Encyclopedia - Hotel franchise - Annual training plan

Annual training plan

Time flies, time is slowly deducing, and it will also usher in new jobs and new challenges. It's time to plan the next step! How to write a plan to give full play to its role? The following are my five annual training plans for your reference, hoping to help friends in need.

Annual training plan 1 Training time is three days: May 20xx1February-May 14 Morning meeting time Training place: the lobby on the first floor.

Training content: fire fighting knowledge

Training purpose: to improve employees' understanding and application of fire fighting knowledge. Participants: all employees of the company.

May 12 training content: (some knowledge about fire fighting)

1. What is fire?

Fire is the damage caused by burning out of control in time and space.

Second, according to the combustion characteristics of substances, fires can be divided into four categories:

1, Class A fire: solid material fire.

2. Class B fire: liquid fire or soluble solid fire.

3. Class C fire: gas fire

4. Class D fire: metal fire.

5. Class E fire: electrical fire.

Three, according to the degree of fire danger is divided into four categories:

1, especially serious fire: 30 people died or 100 people were seriously injured or 100 people lost or 1 00 million people lost.

2. Major fire: death 10 or serious injury of 50 people but less than 100 or loss of 50 million people and less than 100.

3. Major fire: 3 or more people were killed, seriously injured 10 and less than 50 people, or lost 10 million and less than 50 million people.

4. General fire: less than 3 people were killed or seriously injured 10 or loss100000 or less.

Four, the classification of casualties in the fire:

1, toxic smoke, caused by incomplete combustion products.

2. Burned to death by high temperature

3. suffocate to death

4. Accidental death (jump to death, crush to death, frighten to death)

5. What is burning?

Commonly known as "fire", it is an exothermic reaction between combustible and oxidant, usually accompanied by flame, luminescence and/or smoke.

Six, the necessary conditions for combustion:

1, flammable

2. Combustion-supporting substance (oxidant)

3. Ignition source

Sufficient conditions for combustion: the three interact and are indispensable.

Seven, fire regulations:

According to the fire protection law, anyone who finds a fire should call the police immediately (free of charge), and it is strictly forbidden to lie about the fire.

1. arson: if it has not caused serious consequences, it shall be sentenced to fixed-term imprisonment of not less than three years but not more than 10 years, and if it causes death, serious injury or heavy losses to public or private property, it shall be sentenced to fixed-term imprisonment of not less than 10 years, life or death.

2. Fire crime: if the circumstances are minor, it shall be sentenced to fixed-term imprisonment of not more than three years; if the circumstances are serious, it shall be sentenced to fixed-term imprisonment of not less than three years but not more than seven years.

May 13 Training Content: (Articles related to fire fighting equipment)

First, the safe evacuation route

1, unimpeded

2. Off the ground 1. There should be no protrusions over 8 meters.

3. There can be no steep slopes.

Second, the evacuation stairs

1, open

2. Closed type

3. Smoke-proof

4. Outdoor

Third, the fire door

It must be flat and self-closing.

Grade a: 1. 2H is generally used in important places such as power distribution room and computer room.

Class b: 0. 9H is generally used for stairwell fire doors.

Class c: 0. 6H is generally used in garbage passages, pipelines and other places.

Fourth, the exit.

1, all doors conducive to escape

The signboard is hung right above the door.

3. There shall be no less than two safety exits.

V. Evacuation sign "Exit"

1, with lamp, intact

2. Point to the nearest exit.

3. It is located one meter below the ground.

4. The distance between signs shall not exceed 20m.

Six, emergency lighting

1, battery powered

2. Switching time of 5 seconds after power failure

3. Daylighting time is not less than 20 minutes, and high-rise buildings are generally not less than 30 minutes.

Seven, floor indicator

Hanging on the wall next to the passage will generally show the number and time of floors, and once a fire breaks out, it will show the location and time of the fire.

Eight, fire shutter

1, one-step: generally located in an unsafe passage, once it descends to the end point, it relies on smoke induction.

2. Two-step type: generally located in the safe evacuation passage. The first step is to be controlled above the ground by smoke 1. 8 meters, which is beneficial to smoke prevention and personnel escape. The second step is controlled by the temperature sensor and descends to the end point.

May 14 Training Content: (Countermeasures against Fire)

1. What should firefighters do after a fire?

Step 1: Control room (fire linkage room), with two people on duty. When an alarm occurs in the fire control room, first,

Press the mute button first, and there will be a person on duty holding communication tools (walkie-talkie, mobile phone, etc.). ) check the fire. Step 2: False alarm, notify the personnel in the central control room, manually reset, inquire about the source of false alarm and solve the problem. Real fire: notify the firemen in the central control room to change from manual to automatic, and start the air supply outlet and smoke control system at the same time.

Step 3: Inform people to evacuate and escape. The order of notification is fire floor, upper floor, lower floor, and then other floors.

Second, how did people escape?

The method of escape depends on the situation on the spot.

1, bend down and crawl forward, look down at the "safety exit" and escape in the direction of the arrow. You can get wet if the fire is too smoky.

Cover your mouth with a towel to escape.

If you are trapped in a certain area, find another way.

3. How to use the fire extinguisher and fire hydrant? (Facing the initial fire)

Fire extinguisher: firstly, stand the fire extinguisher at the upper air outlet, 5 meters away from the fire source, pull open the safety bolt, hold the hose head with one hand and hold the handle with the other hand, aim at the root of the flame and shoot left and right, and advance steadily. (If it is a carbon dioxide fire extinguisher, gloves are required.)

Fire hydrant: Press the red switch and the door will automatically pop open. If it won't open, you can break it with anything. Press the alarm button, open the water bag, and then connect the water bag with the gun head. The water bag must not be tied. Turn the switch counterclockwise and hold the gun head tightly to put out the fire.

4. What do firemen (security guards) usually do?

1, check the safety evacuation passage, evacuation signs, emergency lighting and safety exits.

2. Whether the normally closed fire door is closed and whether there is blockage under the fire shutter.

3. Fire lanes and fire water sources.

4, fire facilities (fire extinguishers, fire hydrants) and other configurations are effective.

5. Whether there is any violation in the use of fire and electricity.

6, inflammable and explosive dangerous goods and the implementation of fire and explosion prevention measures.

7, fire control room on duty and facilities operation, record.

8, fire hazards rectification and preventive measures.

5. What is the frequency of fire inspection?

According to the "Regulations on Fire Safety Management of Organs, Organizations, Enterprises and Institutions", organs, organizations, enterprises and institutions shall check once every quarter, and other units shall check once a month.

During the day: patrol every 2 hours.

Night: patrol

Chapter 2 of the annual training plan Chapter 1: Fire Prevention Inspection

Fire fighting is a part of property management. Although fires are caused by various reasons, they can be prevented, and fire prevention can only be done well, not broken. Otherwise, the consequences will be serious and the losses will be unimaginable.

Therefore, our personnel on duty are required to understand the fire danger and fire prevention measures of this post (responsibility area) and check and find hidden dangers in time. Familiar with the performance, use and storage location of fire fighting equipment in the park. Familiar with fire control measures and fire water sources (ground fire hydrant, indoor fire hydrant, fire hydrant pressurization valve and water pump room). "

That is, "one understanding and three familiarity". Achieve "three understandings, three meetings and three meetings";

Three understandings: understand the fire danger of this position, know the fire prevention measures and know the fire extinguishing methods.

The second meeting: I can use fire-fighting equipment and call the police.

Three abilities: being able to consciously abide by fire control rules and regulations, being able to find fire hazards in time, and being able to effectively put out initial fires.

The purpose of the first section fire inspection

The purpose of fire prevention inspection is to implement the policy of "putting prevention first and combining prevention with elimination". Finding and eliminating fire hazards requires a clear understanding of fire prevention objects and facilities. Solve unsafe factors in time, implement fire safety measures, and eliminate fire hazards. Put fire accidents in the bud, so as to prevent them before they happen.

Fire hazard: refers to the unsafe factors that may directly cause fire in production and life.

Section 2 Organization Form of Fire Prevention Inspection

Fire inspection is not a temporary measure, nor can it be done once and for all. This is a long-term and regular work. Fire prevention inspection is generally a combination of regular inspection and seasonal inspection. (a), team inspection. (2), regular inspection.

(3), the department manager to check.

Section III Contents of Fire Prevention Inspection

Fire prevention inspection involves a wide range and is highly technical, which requires our inspectors to be familiar with the characteristics of fire prevention objects and facilities. Learn to master fire prevention business and technology, and be good at discovering fire hazards.

The main inspection contents are:

1, safety management of fire electricity;

2, flammable and explosive fire safety management;

3, fire equipment maintenance, maintenance;

4. Investigation and handling of fire accidents.

Section 3 Basic tasks of fire control work

1. Control and eliminate all unsafe conditions and factors to prevent fire and explosion.

Second, the conditions and factors to limit the spread and expansion of fire and explosion.

Three, to ensure that there are enough firefighters and fire truck equipment, in order to put out the fire in time, reduce losses.

Four, to ensure that there are enough safe passages and exits, so that people can escape and materials can be evacuated.

5. Thoroughly investigate the cause of the fire and explosion, so as to achieve "three-no pass":

Three don't let go: that is, don't let go if the reason is unknown; Those responsible for the accident and the masses were not educated; Fire prevention measures are not implemented.

Chapter II Fire Fighting Tasks of High-rise Buildings

Section 1 Fire Prevention of High-rise Buildings

High-rise buildings, as the name implies, refer to buildings with large volume and many floors. 10 floor (including 10 floor) and buildings 24 meters above.

The fire risk of high-rise buildings is much greater than that of ordinary buildings. Once a fire breaks out, it is difficult to put out and evacuate because of its high floor, large number of people and rapid spread, which often causes heavy casualties and economic losses. Therefore, how to do well the fire prevention work of high-rise civil buildings has become a key issue in China's fire prevention work and must be paid attention to.

1. What are the characteristics of high-rise building fires?

1, the loss is huge and the social impact is huge.

The fire is developing rapidly. There are many vertical shafts in high-rise buildings, such as elevators, stairwells, tube wells and cable wells. When a fire breaks out, these vertical

Hard wells all play the role of igniting fire from chimneys. According to the actual measurement, the vertical spread speed of hot smoke is 3-4m/s. After a high-rise building with a height of 100m catches fire, hot smoke will fill the whole building in less than 1 min.

In case of fire, it is difficult to evacuate and escape. High-rise buildings are high from the ground, with long evacuation time, long evacuation distance and many people. When a fire breaks out, the power is often cut off, the elevator stops, the lighting system is interrupted, the room is dark, the smoke is rolling, the evacuees are scrambling, crowding and trampling on each other, and it is extremely difficult to escape from the fire.

4. It's hard to recover.

Second, the development process and characteristics of indoor fire

Most building fires first occur in a room (or area) in a building, and then spread to the whole floor or even the whole building. In order to effectively control the occurrence, development and collapse of building fires, it is necessary to understand the development process and characteristics of indoor fires.

Third, the development of indoor fire can be roughly divided into four stages, namely, initial stage, development and spread stage, violent development stage and attenuation and extinction stage.

After a fire broke out indoors, it was initially limited to the burning of combustible materials around the fire site, followed by the fire of clothes, furniture, wall decoration and ceiling, and finally the whole room caught fire. At the same time, hot air is ejected from the inner wall door and the outer wall window, spreading to the burning floor and the whole building, causing the whole building to catch fire.

The second quarter high-rise building fire causes

First, careless smoking

This is the most common cause of fire, and the common situations are:

1, littering cigarette butts, causing fire to carpets, sofas, clothes and other combustible materials;

2, smoking on the sofa, bed or watching after drunkenness causes a fire;

3. Throw unlit cigarette butts into the dustbin at will to cause a fire;

4. Smoking in violation of regulations in places where smoking is prohibited.

Why can't you throw cigarette butts at will when doing decoration work?

According to the law, the center temperature of cigarettes is 700-800℃, and the surface temperature is 200-300℃. When placed horizontally, cigarettes generally burn out within 14- 15 minutes. When placed vertically, it burns faster from bottom to top, about 12- 13 minutes. If you put cigarettes on the Simmons mattress, the mattress will smolder immediately, you can smell the burnt smoke in 5 minutes, and the smoke will choke your eyes in 25 minutes. 1. 5 hours smoldering developed into an open flame, and the flame was as high as 35cm. Wood chips, shavings, waste paper, paint, waste cotton yarn, waste cloth ends, carpets, bedding, sheets, miscellaneous sheets, etc. at the decoration construction site can be ignited, thus causing a fire. According to the statistics of the fire department, there are more than 10 fires caused by smoking every day in China, and the average daily economic loss exceeds 200,000 yuan. In the process of decoration construction, decoration materials should be neatly stacked, sawdust, waste paper and waste cloth should be cleaned up in time, and cigarette butts are not allowed to be thrown at the construction site.

Second, the electrical fire

The situation of electrical fire is more complicated, and the common ones are:

1. After using electric heaters such as electric stoves and irons, the combustible materials are baked without cutting off the power supply.

2, improper lighting, baking flammable.

Item 3 of the annual training plan I. Training objectives

Through training, employees' service awareness, cultural quality and management service level will be improved, hotel-style service operation skills will be mastered, brands will be built, and "××" professional team will be shaped in an all-round way to realize the leap-forward development of enterprises.

Second, the training principle

Unified planning, unified content, unified assessment and decentralized implementation.

Third, training methods.

Full participation, phased and hierarchical implementation.

1. On-the-job training: Provide targeted training for new employees in 20xx years, including basic property information, service etiquette, etiquette, management and service skills, etc.

2. On-the-job training: training and assessment of responsibilities, work standards and relevant business knowledge of various departments and positions before taking up their posts.

3. On-the-job training: Serialized and standardized training for different objects and locations.

Training methods: centralized teaching, open discussion, case analysis and learning experience summary.

Evaluation method:

1, oral test: the examiner's mastery of the training content through on-site questioning;

2. Written test: After each stage of training, a closed-book test is conducted to check the workers' acceptance of the training content and the training effect.

3. Spot check: At work, employees' acceptance of training content is randomly checked.

Four. Training content and schedule

1, public * * * course training

Understand the development process and present situation of the enterprise, be familiar with the employee code and various management systems of XX enterprise, abide by professional ethics, master service skills, enhance service awareness, carry forward team spirit and realize enterprise philosophy.

2. On-the-job course training

Be familiar with job responsibilities, work flow, operating norms and management system, improve service level and business skills, enhance service awareness, and strive to do their own work.

For more employee training plans, please continue to pay attention to the plan network.

For many large enterprises, or fast-growing enterprises, training is a very important content, and these enterprises also attach great importance to employee training. As the saying goes, "Plan first, then act". As a training, we must plan ahead and make a comprehensive and systematic consideration, so that these problems will not occur. Then as hr, you need to make an annual training plan for the next year at the end of the year.

Conduct a training demand survey

Effective marketing training demand research is the premise of designing training plan. There is no training research, and the training courses are all set by subjective speculation. Such courses are not targeted, and training will be futile. This is also the root of the company's training problems. Training needs are usually determined by three factors: enterprise strategic needs, job responsibilities and personnel performance gap. It is usually implemented by the personnel of human resources department in cooperation with other departments. Through the summary and analysis of three aspects, the training needs of personnel are formed, which is the basis for the formation of departmental training needs and the overall training of the company.

Determine the enterprise training framework

After analyzing and determining the individual training needs, summarize the gaps and shortcomings faced by everyone from point to point, and form the future training focus of the department; According to the * * * demand of the department and the enterprise strategy, find out the * * * problems of the enterprise, find out the shortcomings and key links of the whole enterprise, and thus determine the future training focus of the enterprise. If these key links are solved, training will produce great value for enterprises.

Draw up a training plan

After the training demand is formulated and the training course framework and key points of the enterprise are determined, the personnel of the human resources department need to formulate a preliminary annual training plan (including training theme, holding time, training purpose, training objectives, number of people, class hours, estimated expenses, etc.). ), and then invite business owners and department heads to participate in the deliberation. During the deliberation, the Human Resources Department will briefly explain the draft training plan, and then reach an understanding through collective discussion. The purpose of this is to determine the main direction of training and not to make key mistakes in training.

Make a complete training plan

After determining the draft training plan, it is necessary to continue to complete all the details in the plan before the training plan is completed. The details of the specific training plan are mainly composed of the following parts: training purpose, training courses, training targets, training lecturers, training methods, training time, training budget and so on.

1, training purpose

Each training program should define the purpose/goal, why the training should be carried out, and what kind of training effect should be achieved. So that the training can be targeted. Identifying personnel training needs is usually the main purpose of training. The purpose of training should be concise, operational and measurable, so as to effectively check the training and learning of personnel and facilitate future training evaluation. At the same time, the training goal should not be too high, and we can't expect to solve all problems. Goals that can be promoted in stages can be designed according to the personnel gap. In this way, after continuous training, the purpose of training is finally achieved.

2. Coach goals

Effective marketing determines who the training target is for, who is the main training target and who is the secondary training target. According to the 20/80 rule, 80% of the company's performance is often created by 20% people, so these 20% people are the key training targets of the company. These people usually include middle and senior managers, key technicians, marketers and business backbones. In this way, the training is not to sprinkle pepper noodles all over, but to use good steel on the blade.

3. Training courses

The source of training courses is the framework of training courses formed by training needs, and arrangements are drawn from it according to priorities. At the same time, the training object and the training course are complementary, the training object determines the training content, and the training content must also have a suitable training object. According to their combination, courses can be divided into three categories: key training courses, regular training courses and temporary training courses.

4. Training form

Training forms can be roughly divided into two categories: internal training and external training. From the specific arrangement, we should give priority to internal training, supplemented by external training. Strengthening internal training, on the one hand, can greatly reduce the training cost, and the internal training cost of enterprises is only a fraction of external training; For example, internal training can be arranged in a large number of forms with low cost and wide audience, such as classroom training, on-site training and audio-visual materials training. On the other hand, internal training can improve the effectiveness of training, and trainees can effectively accept and improve the words and deeds of internal lecturers.

5. Training instructors

Lecturers can be divided into external lecturers or internal lecturers. When training abroad, or in-house training for key courses that employees of this enterprise can't talk about, it is necessary to hire external lecturers, which is very important for the selection of lecturers or training institutions and directly determines the success or failure of training. The most important principles of selection are professionalism and skill, and whether the content meets the needs of the company; Whether it can fully arouse students' enthusiasm for learning, rather than make them sleepy.

6. Training time

Training time should be forward-looking, and don't wait until training is needed. According to the priority of training. The time arrangement should be appropriate, with the principle of not conflicting with daily work as much as possible, and taking into account the students' time. Generally speaking, it can be arranged in the off-season of production and operation, at the beginning of weekends or holidays. Which is more abundant.

7. Training costs

To make a training plan, it is necessary to budget the expenses. There are many effective marketing budget methods, such as determining the budget amount according to the percentage of sales revenue or profit. Or according to the company's per capita budget, multiply it by the number of people to get the total budget. When a budget is allocated, it is usually not evenly distributed. The main training expenses should be tilted to senior leaders, middle managers and technical/backbone personnel. Senior managers and key employees have improved their management and technical level, which can effectively drive ordinary employees to improve their working ability. This kind of top-down promotion is much easier than the bottom-up promotion of ordinary employees.

Conclusion: If the above requirements are met, a complete and feasible training plan can be formulated and implemented. By making a scientific training plan, we can effectively avoid all kinds of problems caused by poor planning, greatly improve the training satisfaction of personnel, and training will effectively support the development of enterprises. I hope the above information about how to make a training plan is helpful to everyone. If you want to know more, you can go to think tank network to check other relevant information.