Traditional Culture Encyclopedia - Hotel franchise - Why should the team stay in a hotel?
Why should the team stay in a hotel?
The specific steps for the team to stay in the hotel are as follows: when the marketing department receives the group reservation, it should first ask the travel agency to fax the relevant information to it, and then hand it over to the marketing manager, who will decide whether to take the group.
After receiving the team notice from the marketing department, the front desk should implement it one by one according to the special requirements on the reception list (room number, room type, payment method, specific arrival and departure time, etc.). ).
The receptionist arranges rooms according to the requirements on the team reception list. On the day before the arrival of the team, the materials will be reviewed again to implement the preparations between the posts.
Before the arrival of the team, prepare the team key in advance and contact the relevant departments to ensure the room is clean.
Assign rooms in advance according to team requirements.
On the day of the delegation, the receptionist should sort out the relevant information in advance so that the team leader can allocate rooms.
The receptionist at the front desk and the liaison of the marketing department politely led the group guests to the registration office at the group entrance.
The team liaison officer informs the team leader and team guests about relevant matters, including breakfast, lunch and dinner places and other facilities.
The receptionist and the team leader confirm the number of rooms, the number of people and the time to get up in the morning.
After confirmation, please ask the team liaison to sign the team confirmation form, and the receptionist should also sign for approval.
After the team liaison contacts the team leader, the receptionist should assist the team leader to issue the keys and inform the guests of the location of the elevator.
After the formalities are completed, the receptionist will hand over the accurate room number list to the concierge for baggage delivery.
After the modification, input all the information into the computer in time.
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