What is the content of hotel quality inspection?

Work content of hotel quality inspector

Responsible for hotel quality inspection. Every day, from employees to managers, from front desk to logistics, different departments conduct patrol supervision and inspection at different times.

Based on the facts, taking the hotel rules and regulations as the criterion, through irregular inspections, the hotel's labor discipline, gfd, environmental sanitation, service quality and work completion are comprehensively inspected.

Make detailed inspection records, notify the department in time after finding major emergency problems, and solve the rectification in time.

Responsible for the quality inspection results, and issue the quality inspection reward and punishment notice; Review the rectification of quality inspection.

Arrange and summarize the daily quality inspection records and report to the quality inspection supervisor.

Summarize and analyze the quality inspection notice, put forward reasonable suggestions and report to the quality inspection supervisor.

If the first inquiry responsibility system is inconsistent with the existing job responsibilities, the responsibility of accepting guest inquiries and complaints and handling them will be added to the job responsibilities. Prior to the relevant procedures and these rules are in conflict, these rules shall prevail.

Quality inspection requirements:

Participants in quality inspection must arrive at the assembly point 1 minute in advance;

During quality inspection, we must fill in the quality inspection form carefully according to the requirements of the quality inspection form, and we must not deal with it, let alone leave it blank, and put forward reasonable suggestions on the content of the test. The quality inspection department is responsible for reporting the quality inspection to the general manager and informing the results.

When quality inspectors are unable to participate in quality inspection on business, they need to ask for leave from the general manager or deputy general manager.