Help! Introduce the job responsibilities of the assistant manager in the hotel lobby in English.

1. Read the work log carefully before going to work every day to find out the VIP arrival, room occupancy rate, banquet reservation or other important information. Read the log before the shift and make clear the following contents: VIP arrival, room check-in, room reservation and other important information.

2, patrol the lobby, pay attention to the lobby health, lighting, background music, to ensure the safety of the lobby. Patrol in the lobby, focusing on cleaning, lighting and background music to ensure the safety of the lobby.

3. Manage concierge and front desk, telephone service, on-the-job situation and audio service of concierge and front desk.

4. Attend departmental meetings, attend departmental meetings.

Arrange VIP reception and follow up VIP reception.

6. Check the OK room and the guest's visit, and give feedback to the manager through the assistant manager's log: check the OK room, follow up the guest's visit, and report to the fo manager through the DM log (feedback).

7, patrol each post, check the progress of work, spot check the quality of service, correct deviation, to ensure the smooth progress of daily work, such as making rounds of each post, testing its service quality, correcting its faults, and ensuring the smooth progress of daily work.

8. Prepare for the birthday guests (send cakes, flowers, etc.). ) Follow up the list of British guests on that day.

9. Handle guest complaints and follow up with guests.

10, check the usage of guest safe, and check the safe in guest room.

1 1, assist the cashier at the front desk to remind guests. Assist operator and foreman, follow up guest relations and pay bills.