How to train gfd of hotel staff?

1. The body, face, hands, etc. must be kept clean to avoid odor.

2. Before going to work, don't eat food with pungent smell, such as raw onion, raw garlic and leek, and keep your breath fresh and free of peculiar smell.

3. The hair should be clean, tidy and free from dandruff, and the hairstyle should be natural, beautiful and generous. Male employees don't have moustaches or long hair, and they can't dye their hair in other colors. The front hair does not cover the eyebrows, the side hair does not cover the ears, and the back hair does not cover the back collar, and there is no perm. Female employees' hair does not exceed their shoulders, and those who exceed their shoulders need to roll up their hair.

4. Female employees should wear light makeup when they go to work, but no heavy makeup is allowed.

5. Do not leave long nails and paint.

6. Avoid coughing and sneezing in front of customers. If you have to, cover your nose and mouth with a tissue, turn your head to the side where no one is, and apologize in time (say "I'm sorry").

7. It is forbidden to pick your nose, pull out your ears, stretch, yawn, pick your nails, scratch your skin, rub dirt, etc. in front of customers.

8. Smoking, eating, chewing gum, reading books and newspapers are prohibited in front of customers.

9. You are not allowed to hum songs, whistle, laugh or make noise in the property project.

1. When talking with customers, you should use gestures as little as possible, and you can use gestures to guide the direction or position. The correct gesture to guide the direction is: straighten your palm and put your fingers together in the indicated direction; The arms are slightly bent and lower than the shoulders; Lean forward slightly in the indicated direction.

11. Always keep a correct smile expression when talking with customers: smile is natural, moderate, appropriate and solemn; The direction is clear and the other party is easy to understand.

12. When talking with customers, you should look at each other, listen attentively, and nod your head frequently to show respect and understanding.

13. Keep a distance of about 1.5 meters when talking with customers.

14. Keep correct eyes and eyes when talking with customers: the eyes stay in the triangle between the other person's eyes and abdomen; Eye contact with the other person's face should only account for 2% ~ 6% of the total conversation time; Keep a straight face, avoid squint, glance and peep.

15. Pay attention to the sound of knocking at the door, opening the door and closing the door. Never leave the door handle until the whole process of opening and closing is completed.

16. Employees who work in a sitting position should always maintain a correct posture: thighs and upper body are at 9 degrees; The calf and thigh are at 7 to 9 degrees, and the legs are naturally close together. It is forbidden to cross your legs, cross your legs, take off your shoes, keep your head up and down, lean forward and backward, and put your legs on the armrest of the seat.

17. Employees who work in a standing position should always maintain a standard standing posture: their legs are upright, and their feet are naturally shoulder-width apart; Eyes look straight ahead, hands droop naturally, chest out and abdomen in; It is forbidden to cross your arms or put your hands in your pockets, bend your head and hunch over, lean against the wall, stagger and other bad behaviors.