Is it serious if you lose your hotel key card?

Losing the hotel key card is not serious.

If you lose your room card, you can get a new one. Ask the hotel front desk to explain the situation. Generally, you have to compensate the store for the cost of ordering the room card. Hotels with different star ratings have different regulations for lost room cards.

The hotel’s compensation for lost room cards is clearly stipulated in the check-in instructions, and staff usually remind customers to protect their room cards. Losing your room key is normal. There are precautions recorded on the room card, and you can compensate according to the amount recorded on the card.

If you fall in the room, you can find the hotel customer service staff on the next floor, provide your ID card to verify your identity and request to open the door. If you don’t have your ID card with you, you can take out your mobile phone to prove the order you made when booking a hotel, etc. If you are sure that you cannot retrieve it, go to the hotel front desk to get it reissued. You only need to show the ID card you used to get it reissued. The cost of reissued card depends on the hotel's regulations.

Process of checking into a hotel

Generally speaking, when checking into a hotel, you must first go to the front desk. The staff will ask you whether you have made a hotel reservation. If you have not made a reservation, they will recommend a room type to you; After selecting a room type, a deposit is required. You can choose to pay in cash or use a credit card for authorization. Please keep the receipt or authorization slip.

After completing the formalities, the staff will give you a room card with the room number written on it. Customers can just open the door and check in according to the room number. When you check out, you pay the bill together. You go to the front desk to explain your check out. The front desk informs the housekeeping department to check the room. If items are found to be damaged, they need to be recorded in the bill.

Then the staff will print the bill. After the customer pays or swipes the card, the excess cash will be returned. If it was authorized previously, the staff will tear up the authorization form in person. Of course, the customer can ask for it back. Please explain if you need an invoice, otherwise the front desk staff will not give it to you.