How to receive guests

How to receive guests is a very common thing for the company. We generally have standardized language and actions when receiving guests to avoid unnecessary negligence. So, let's share how to receive guests.

How to receive guests 1 1, and immediately entertain visiting guests.

Most visitors are very important to the company. They should show friendliness, enthusiasm and willingness to provide services. If you are typing, you should stop immediately. Even if you are on the phone, you should nod to the visitors, but you don't need to get up immediately to meet them or shake hands with them.

2. Welcome guests warmly and actively.

When greeting, you should nod gently and smile. If it is an old customer, the name should be more cordial.

When a strange guest comes.

Be sure to ask his name and the name of the company or unit. You can usually ask: What's your name, please? What company are you from?

4. When the guest does not make an appointment to visit.

Don't directly answer whether the leader is there, but tell the other party: "I'll go and see if he is there." At the same time, he politely asked the other party's purpose: "What do you want with him?" If the other party doesn't give you a name, be sure to ask, and try to judge whether you can meet the leader from the guest's answer.

5. Judge the identity and type of visitors.

To know in advance whether the leader is willing to receive any visitors at any time, or whether he likes it as the case may be, visitors can generally be divided into several categories:

(1) customers;

(2) partners in work, partners;

(3) Family members and relatives;

(4) personal friends;

(5) others.

Without an appointment, you can usually decide which one comes first in the above order. If the visitor is very important, don't stop without permission.

6. When refusing to meet, explain the reasons and apologize.

Don't confirm your other appointment time without the consent of the leader. It's best to tell visitors, "Can I call you back to confirm the time?"

7. If the leader is absent or can't be contacted for a while.

Explain the reasons to the important guests, indicating that they will take the initiative to contact or assist in arranging another appointment. If the other party agrees, ask the other party for its mailing address and contact time.

8. Pay attention to keeping visitors waiting.

Greet the guests warmly and don't let them feel left out. If guests want to visit in advance, it is reasonable to ask them to wait. Please sit in the right seat. Generally, some newspapers and magazines should be prepared in the reception room, and it is best to introduce the publicity materials of the unit for the visiting guests to read. Guests should sit at a certain distance from your seat, so that when you leave your seat, the other party can't see the documents on your desk.

How to receive guests 2 1, sincere and patient.

When listening to the customer's conversation, the shopping guide should show sincere and dedicated attitude. Here, the shopping guide is required not to interrupt customers at will. You know, every customer wants to be respected, and they will talk about their views and feelings. When the customer speaks too fast or is inconsistent with the facts, the shopping guide must not be absent-minded, let alone show an impatient expression.

Step 2 focus from the eyes

It should be noted that when listening, don't forget to keep eye contact with customers, otherwise people will feel that you are vacillating and absent-minded. If customers find that the shopping guide is not listening to him attentively, they may lose trust in the shopping guide. When listening to others, it is polite to look at them intently from time to time. By listening patiently, you can get important information from customers.

Step 3 respond appropriately

The shopping guide should not interrupt the customer's thoughts at will, but share the joys and sorrows with the customer, keep up with the customer's thoughts and think about how to solve the problem in the conversation. This requires the shopping guide to listen with real interest. If you say something to a customer, you should keep saying "I see" and "Oh, I see" to show that you understand him.

4. Don't refute it

When what the customer says may be unfavorable to the sales of the shopping guide, the shopping guide should not refute it immediately, but ask the customer to finish before explaining. Remember: for the customer you are talking to, he is more interested in his own business than yours. If you want to be a shopping guide that customers like, then remember this rule: "Be good at listening to each other's speeches". Only in this way can sales be effectively realized.

In addition, when listening to customers, you should pay attention to one detail: when you don't understand something, you should find the right opportunity to confirm it to the other party, and don't pretend to understand it; When listening to each other, behave in a civilized manner and don't make any impolite actions.

How to receive guests 3 What are the principles of reception etiquette?

1, work orderly

Reception at the front desk is the first and last link in serving guests. Work should be orderly and efficient, so as to deal with the first one, ask the second one, greet the third one and say, "I'm sorry, please wait a moment." If there are many people at the time of registration, be sure to keep calm and orderly when opening the room, make a good explanation, improve efficiency, increase the number of people when necessary, and don't keep the guests waiting for too long.

2. Have a kind attitude

Reception guests should be kind and gentle, look at the guests, articulate.

3, warm and fast

The reception work of the front desk staff in many hotels is very busy and changeable, and the guests who come to the front desk are varied and have their own needs. Therefore, the reception work at the front desk should always be warm, fast, hospitable, elegant and polite, which will help to influence and determine the time for guests to stay in the hotel. If the front desk staff is cold or rude to the guests, they will alienate them, leading to dissatisfaction or early departure.

4. Good posture

Generally, the front desk staff can't sit down until after 1 am. When the guests come, they must stand, have a correct posture, don't smoke, don't lose their manners and stagger.

Step 5 focus (attention)

Concentrate on your work and don't make mistakes. The guest's name must be clear. It is impolite to make mistakes or mispronounce a guest's name. You can't answer the phone while serving the guests. In a post, you can't just talk to a familiar guest for too long. Don't do several things at the same time, lest you lose your concentration and make mistakes.

Step 6 learn to observe

People come and go in the hotel. Celebrities, entertainers and politicians are frequent visitors to the hotel. The staff at the front desk should learn to observe and record the personal information of the guests for future use.

7. Treat guests equally

Treat all the guests equally, and take care of important guests or regular customers quietly, so that they feel different, superior, valued and respected. In fact, every guest is looking forward to being received by a private person or individual.

8. Fulfill all commitments

If you can't fulfill all your promises to your guests, you should tell them directly and sincerely that you have no choice, and at the same time, you'd better introduce other places that can meet their requirements.