What if the Meituan merchants don't get a refund?

Contact merchants, contact customer service and apply for customer complaints.

1. Contact the merchant: contact the merchant through the instant messaging tool on Meituan's take-out platform, directly inquire about the processing of the refund, and urge the merchant to handle the refund as soon as possible. It can let merchants know the demand and speed up the processing.

2. Contact customer service: The merchant has not processed the refund application, so contact the customer service of Meituan, and give feedback to the customer service merchant through the complaints and channels of Meituan takeaway that the refund application has not been processed for a long time. Meituan customer service will help contact the merchants and urge to solve the problem.

3. Apply for customer complaints: If the customer has contacted Meituan customer service for many times and still hasn't processed the refund application, he can apply for customer complaints and report the problem to Meituan takeaway official. Through the way of customer complaints, let the official of Meituan intervene to help deal with problems and protect consumers' rights and interests. Be sure to keep communication records with merchants and Meituan customer service so as to provide evidence when necessary.