Through the case of Shanghai Pudong Shangri-La Hotel, what do you know about hotel human resources management?

The human resources management philosophy of Shangri-La Hotel is that "employees are the most important asset of the hotel" and recognizes that providing services that satisfy customers comes from "happy employees."

We know very well that Employees are the most important asset of a hotel and are our internal guests, because only happy employees can have satisfied guests.

The hotel industry is a business about people, and it is ours that we must fully take care of. Guests, employees and business partners. People-oriented, customer-first, fair, just and transparent management are my principles. Even if we are not leading others, we are leading ourselves.