When a guest complains about the hotel, it is actually the guest's fault. What should the hotel do?

First of all, listen carefully to the guests' complaints. After the guest has finished speaking, he will probably judge which aspect of the red wine the complaint is about, whether he is dissatisfied with the price of the red wine or disagrees with the purity of the wine. When you know what the guests are dissatisfied with, you can explain it in a targeted way. For example, if you have doubts about the purity or taste of wine, you can explain it like this: "First of all, thank you for coming to our hotel for dinner. We are a listed five-star hotel with strict procurement procedures. Don't worry, invite the Interstellar Committee to help identify the authenticity and purity of the wine. There are brand introductions and telephone numbers on our wine labels, and you can ask guests to inquire through all parties. " Finally, I have to say that there is absolutely nothing wrong with the wine. If you complain about the price, you can show the guests that the drinks in the hotel are clearly marked, and the guests will order when they are optimistic. After the explanation, see if the guest has any other objections. If so, be sure to report it, because a supervisor has no authority to give preferential treatment to the guest.

If you handle it this way, your superiors won't think there is anything wrong with your handling.

Personal opinion, for reference only.