How to write the front desk work log

Logs are mainly published on the Internet, detailing a process and record of experiences. The following is how to write the front desk work log that I compiled. Everyone is welcome to share. How to write a front desk work log Part 1

It has been 2 months since I started working at the front desk of the company, and I have also gone through the familiarity and running-in period. Coming to a new environment, especially this is my first job, I feel that I still have a lot of work experience and experience. Although front desk work seems to be simple and easy, it actually requires a lot of skills and thought.

The first test I encountered was to answer the transfer call. At the beginning, I only knew to transfer the caller according to the request of the caller. The feedback I received was that many sales calls were received. Interrupting colleagues' work. So I began to pay attention to how my colleagues responded when they answered the phone, and I humbly asked for advice on how to identify situations that might be sales calls and be able to politely decline the calls. Later, I began to associate extension numbers with job responsibilities, which improved the accuracy of call transfer to a certain extent. Even small things require effort to do well. This is my first experience.

The second test is the challenge brought to me by complicated matters. There are many things that front desk workers have to deal with, including receiving visitors and answering phone calls. Send and receive express delivery, order food and call a taxi, etc. In the beginning, I would often forget what I should do because of a phone call. Later, at the suggestion of my colleagues, I developed the habit of using sticky notes to record things at any time, so that I would not forget what I should do while dealing with unexpected things. Gradually, I also summarized a set of shorthand methods myself. Using abbreviations instead of full-text records can greatly improve the recording speed and completeness, and improve work efficiency. My second important lesson is that a good memory is not as good as a bad writing. How to write a front desk work log Part 2

Perhaps, in the eyes of outsiders, the work of the front desk is very simple. In fact, the procedures of this work are complicated and numerous. Here are three short and long terms. During the month, I found that to do a good job, the mentality must be adjusted. No matter whether the work is heavy or leisurely, we must use a positive attitude to complete each of our jobs instead of complaining; when you make a mistake, you must Do everything you can to make amends for your mistakes instead of running away from them. What I want to say is that the salary of the front desk of the hotel is generally the basic salary plus commission. In other words, if there are more guests staying, the salary will be higher. This can be regarded as the motivation to encourage everyone to work hard and be willing to persist even if they work overtime. . As a newcomer, I will inevitably make mistakes at work. Fortunately, my manager and colleagues did not blame me, but gave me comfort and encouragement. This moved me very much, meeting such an open-minded boss and colleagues, but It's not easy. Thanks to an older colleague who told me that no matter what kind of environment I am in, I must remember three points: 1. Be diligent, 2. Be patient, and 3. Don’t be ashamed to ask questions. I will always keep this in mind.

The internship is now over. This is an unforgettable day, full of joy, sweat, and bitterness. It is difficult to express clearly in a few words. These three months are short, but the process is long. I want to summarize it carefully, strengthen my shortcomings, reorganize my confidence, and welcome a new beginning. Through this internship, I really learned a lot of practical things that I couldn't learn in the classroom.

In the next two years, I will continue to study in school, because the next stage of study is also related to this internship, so it also laid a certain foundation for my future study. Finally, I would like to thank all my colleagues and managers in the hotel for your concern and care for me during my two-month internship. I have learned a lot from you and hope that the hotel will get better and better! The work at the front desk gave me a lot of opportunities to get in touch with the masses. In talking with them, I learned a lot about the reality, and I also knew what I wanted to do well. This is how we came through in the past, and this is also We have always achieved results through continuous progress.

No one can tell what my future work will be like, but I know that as long as I work hard and fight for it, I will definitely get what I want! How to write a front desk work log Part 3

During the period when I entered the company, I had setbacks, failures, and depression, but I never gave up. I survived them all because I believed As long as you work hard and persist, there is no difficulty that cannot be solved.

The front desk work of a mobile company faces all users, all kinds of people. For front desk salespersons, the most important thing is to learn to communicate with all types of users, and to be good at summarizing and recording customer feedback. Demand is our pursuit of continuous progress.

I still remember an incident at work. It was a Sunday afternoon, the weather was extremely cold, and an old man came to our business office with a vicissitudes of life on his face. I saw him from a distance. Perhaps because of a tacit understanding, he walked to my front desk, and I greeted him warmly: Hello, what business do you need to handle? The uncle still stood there, stroking his hands and said uneasily: I think, I want to check the phone bill. Maybe I realized something, so I continued to say: "Okay, please sit down." The uncle said: It doesn't matter, I just need to stand. Rural people are like this. They are always very cautious and afraid of trouble others. Even if you are in the service industry, they are still so cautious. I know that such people have very strong self-esteem. I comforted him in my native dialect: Sir, please sit down and I will check carefully for you. The uncle finally sat down and reported his number. I found that his monthly phone bill was only the basic monthly fee, with very little local call charges, and then a large amount of Monternet information charges. Then I understood. I quickly asked: Uncle, did you bring your mobile phone? Could you please let me take a look? The uncle took out the mobile phone from the inner pocket of his coat and handed it to me with slightly trembling hands. I found that his hands were already like dry tree bark, which was the same as my father's. big hands. After carefully checking the phone, I said: Uncle, your phone is a copycat phone. It has a lot of virus software built into it when it leaves the factory, and there are many paid functions. The uncle said excitedly: What should we do? Does this phone still work? I continued: Uncle, don’t worry. In order to protect the interests of our customers, China Mobile has been vigorously cracking down on copycat mobile phones and non-standard Monternet service providers. It’s best not to use such fake phones. The uncle immediately became frustrated: What should I do? When I go out to sell fruit, I still need it to contact business. I said why is it so expensive? China Mobile is such a big company, and many people are using China Mobile’s cards, so they shouldn’t charge arbitrary fees! I thought for a while and said: Uncle, did you bring your ID card? Let me set up a password for you and help you carefully check the overcharged fees. According to relevant regulations, the overcharged fees can be refunded to you. The uncle's eyes seemed to see hope. I quickly reported the uncle's problem to the billing center and asked the IT staff to help calculate the previously overcharged Montnets information fees. At the same time, I continued to comfort me: Uncle, your phone is not unusable, we just recommend not to use such irregular copycat phones in the future. I can help you turn off Monternet messages here. Don't mess up your phone in the future. You can make calls and send messages normally. The uncle happily said hello repeatedly.

At the same time, the billing center responded quickly, and then I applied for a refund from the shift leader. The uncle looked at me busy and said excitedly: I am just a countryman, but you have given me such enthusiastic service. Even if the phone bill problem is not solved for me, I will continue to use Mobile just because of your enthusiastic spirit. He finally stretched out his broad and thick hand, and I quickly shook it. It was the warmest handshake I have ever felt, and the fingers were intertwined with service and gratitude, dedication and trust, frankness and understanding. Through this incident, I realized that China Mobile’s services still have a long way to go, and many unscrupulous businessmen are using China Mobile’s influence to do illegal things to harm our kind-hearted users. Since users have chosen our mobile service, we must be responsible for them and continue to fight against unscrupulous service providers and irregular partners.

There is no big or small service, the key lies in the intention.

There is no problem that cannot be solved, and there is no real difficulty for users. As long as we do it and pursue it, our services will continue to improve and reach the next level. Satisfaction 100 is not a slogan, but a goal. We must work hard for this goal! How to write a front desk work log Part 4

The front desk is the starting point for displaying the company's image and services. For every visitor to Wanda, the front desk is their first step in contacting our company and their first impression of the company, which is very important. Therefore, the front desk represents the company's image to a certain extent. At the same time, the company's service to visitors starts from welcoming guests at the front desk. A good start is half the battle. With the understanding of its importance, I must do my job seriously.

First, strive to improve service quality.

Answer every phone call carefully, memorize the extension number of each department, strictly follow the company's requirements, call each visitor to check the contact person upstairs, and carefully provide each Apply for a temporary visitor pass for each visitor. I will always pay attention to maintaining a good service attitude when visiting visitors or local petitions, and will receive them warmly. Answer customer questions skillfully. Be welcoming with a smile, patient and meticulous, give warm reminders, etc. In my spare time, I will learn more about telephone skills and etiquette. Recently, the company organized English training, and I insisted on attending every class, studying there seriously and constantly recharging myself to adapt to the rapid development of the company.

Second, strive to create a good front-end environment.

To maintain a good company image, you must not only pay attention to your own image, but also maintain good environmental hygiene so that visitors have a pleasant feeling.

Third, focus on the overall situation and not care about personal gains and losses.

Whether it is working time or vacation time, if the company has temporary task assignments, I will obey the arrangement and actively cooperate without looking for reasons to shirk. As a member of Wanda, I will dedicate myself to serving the company. Actively participate in activities organized by the company to strengthen the relationship between colleagues and communication between departments. And learn more about the company’s basic situation and business operations. Continuously lay the foundation for better work in the future.

I have been working at the front desk for almost a year, and the scope of work is relatively small; the work content is also relatively small. But I also have some shortcomings. I don’t have enough concentration at work and I get confused. Sometimes I still have some shortcomings in solving problems. I hope that I can work more seriously and work diligently in the future. Do more for the company.

In the second half of 2017, I will continue to improve my image, make a good work plan for the first half of 2018, and improve work quality and efficiency. And a sense of responsibility.

(1) Strive to improve service quality, work quickly, efficiently, and make no mistakes. The service attitude must be good, you must continuously accumulate experience in receiving visitors, and leave a good impression on visitors. When answering the phone, you must also continue to improve your vocabulary skills; ask questions and answers to visitors skillfully. Try to satisfy every customer.

(2) Strengthen the study of etiquette knowledge. For example, in your spare time, you can study etiquette knowledge and public relations. Understand the common sense of etiquette that must be observed when dealing with others, including sitting and standing postures, tone of voice, eyes, makeup, clothing matching, and techniques for answering customer questions, etc. You can also take classes like Mary Kay's. The knowledge taught is very practical. After taking the class, people will be more confident and have a good temperament.

(3) Strengthen communication with various departments of the company. Understand the company's development status and the work content of each department. With this knowledge reserve, on the one hand, you can answer customers' questions timely and accurately, and transfer calls accurately. On the other hand, I can also briefly answer customers' questions within my ability, and at the same time, I can seize appropriate opportunities to promote the company.

Although the work at the front desk is relatively easy, everything big and small needs to be done seriously. So I will do everything with my heart. In the days to come I will study harder and work harder!