Commitment letter of transportation service quality

7 letters of commitment on transportation service quality

In daily life, there are more and more occasions where letters of commitment need to be used, and different letters of commitment have different contents. Do you know how to write a commitment letter? The following is the commitment letter of transportation service quality I collected for you, for reference only, and you are welcome to read it.

transportation service quality commitment letter 1

In order to improve the quality of cargo transportation service and ensure the safety of drivers and property, the following commitments are made:

1. The technical condition of the vehicle meets the national first-class vehicle standards, and the vehicle is in good condition, which can ensure safety.

second, the driver's business knowledge, skills and professional ethics, and has been trained and qualified to work with certificates (the driver has obtained the qualification certificate suitable for the vehicle he is driving), and he is healthy and competent for the job.

iii. the company has formulated management, finance, statistics, safety, labor and service quality management systems and strictly implemented them.

iv. the vehicles owned by the company shall be operated in a corporatized way, with unified management, unified dispatch and unified settlement, and shall not be affiliated with or contracted for operation.

5. Operate in strict accordance with the business scope approved by the transportation management organization, and do not suspend or terminate the operation without authorization, and do not illegally transfer the right to operate freight.

six, honest and trustworthy, civilized service.

1. The vehicle shall be uniformly marked, the vehicle capacity and appearance shall be neat, and the name of the operator shall be painted on the outside of the vehicle body.

2. Keep the vehicle clean and the air inside the vehicle fresh.

VII. Conscientiously implement the Law on Safety in Production, the Law on Road Traffic Safety, the Regulations on Road Transportation and the Regulations on the Management of Road Passenger Transportation and Passenger Stations, adhere to the policy of safety first and prevention first, implement the responsibility system for safety in production, and clarify the responsibilities of personnel in each post. Regular safety training and education for drivers, regular inspection and maintenance of vehicles, no speeding and overloading of vehicles, no fatigue driving, drunk driving and illegal driving.

8. observe rules and discipline and operate according to law. All kinds of certificates and plates for operating vehicles are complete and effective.

IX. Consciously abide by the regulations on the management of road transport industry, obey the management of transportation and tourism authorities at all levels and transportation management agencies, and pay the fees on time.

if you violate the above contents and relevant regulations, you will voluntarily accept the punishment according to the regulations.

personnel responsibilities. Regular safety training and education for drivers, regular inspection and maintenance of vehicles, no speeding and overloading of vehicles, no fatigue driving, drunk driving and illegal driving.

8. observe rules and discipline and operate according to law. All kinds of certificates and plates for operating vehicles are complete and effective.

IX. Consciously abide by the regulations on the management of road transport industry, obey the management of transportation and tourism authorities at all levels and transportation management agencies, and pay the fees on time.

if you violate the above contents and relevant regulations, you will voluntarily accept the punishment according to the regulations.

Commitment unit: xx Gong * * * Transportation Automobile Co., Ltd. (official seal)

x X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X Consciously use civilized language, think about passengers' thoughts and be anxious about passengers' urgent needs, so as to maintain corporate image, abide by post responsibilities, care about passengers' behavior themes, and implement "five-hearted service":

First, be warm-hearted, generous in appearance and civilized in manners, so as to make passengers feel happy;

Second, honest management and excellent service make passengers feel enthusiastic;

The third is reminding service, driving safely, which makes passengers feel at ease.

The fourth is empathy, which makes passengers feel sincere.

Fifth, the appearance of the car is clean and tidy, and the car is kept in good condition, which makes passengers feel comfortable.

second, honest management and excellent service. Strictly implement the "six noes" in business operation, that is, do not dump customers, bully customers, cross the line privately, treat customers rudely, be weak and super-competitive, and treat customers rudely; According to the provisions of the line operation, according to the provisions of the site stop, not outside the station, along the street to attract customers; Unable to continue driving due to failure or accident on the way, take active measures to organize passengers to transfer; During work, use civilized language, be kind and smile to serve, be warm and generous in the service process, be polite to guests, respect passengers' religious beliefs and national customs, do not quarrel with passengers, and patiently answer passengers. Asking; At the end of the station check-in, the flight attendant shall count the number of passengers according to the statement to avoid missing the ride.

3. Safety in production is everyone's responsibility. We will strictly implement the "one post and two responsibilities", grasp the "source", grasp the "signs", achieve prevention first, ensure advanced management, strictly do a good job in the "three products" inspection and blocking of passengers on the way, and eliminate hidden dangers in all directions; It is forbidden to chat with the driver and passengers during the operation of the vehicle, and it is forbidden to do things unrelated to the work, and to supervise and report the driver's illegal operation behavior to ensure the safety of driving.

we insist on "satisfaction starts with me", and implement the service measures of "loving the enterprise, loving the traffic and adding luster to the traffic" into specific service posts and the creation of civilization, and strive to create a safe, clean, beautiful, civilized, hygienic and comfortable working and riding environment.

The above promises are to be supervised by all walks of life and the vast number of passengers, and we urge you to give us valuable opinions on our work, so that we can make our future service more detailed, practical and thoughtful, and make our due contribution to building a harmonious and prosperous new central defender and creating a civilized and harmonious new traffic.

if there is any violation, voluntarily accept the handling opinions of the superior management department and the company.

Undertaker: Commitment Letter of Transportation Service Quality 3

1. Abide by the laws of the state and the laws and regulations of government departments, and resolutely be law-abiding enterprises and citizens.

2. Act in strict accordance with the operating rules for safe production, so as not to violate the rules and overload, and obey the leadership and command of the management department.

Third, regularly educate employees to enhance service awareness, consciously regulate professional behavior, be honest and trustworthy, and establish a good image of the enterprise.

iv. if there is any damage to the goods, pay compensation according to the contract of carriage of the goods or execute it according to the contract of carriage to ensure the safety of the goods.

5. in case of emergency or special events, unconditionally obey and cooperate with the dispatch and command of the government and management departments.

Lanxi Hongxin Transportation Service Department

2xx March 15th, transportation service quality commitment letter 4

In order to standardize road passenger transportation business activities, maintain road passenger transportation market order, ensure road passenger transportation safety, and protect the legitimate rights and interests of passengers, our company makes a careful commitment to the road transportation management organization:

1. Abide by the Safety Production Law, the Reasonable Traffic Safety Law and the People's Republic of China *.

second, abide by the relevant provisions of the safety law, adhere to the guiding principle of "safety first, prevention first", formulate and improve the safety production management system, including safety production operation rules, safety production responsibility system, safety production supervision and inspection, safety production management system for drivers and vehicles, etc., and earnestly implement it.

1. Ensure that passenger vehicles are inspected and maintained regularly, keep the vehicles in good technical condition and ensure safe transportation.

2. Ensure that drivers and passengers are regularly organized for safety study and business training, so that drivers and passengers have good business knowledge, skills, professional ethics and safety awareness.

3. Ensure that the hired drivers and passengers are trained and qualified, hold relevant certificates (the driver has obtained the driver's license and qualification certificate suitable for the vehicle he is driving, and has no record of serious traffic accidents within three years), and are healthy and competent.

3. Abide by the regulations on the management of road transport industry and obey the management of traffic authorities at all levels, road transport management institutions and relevant units.

1. ensure that the passenger vehicles operated by the class line are intensively managed and corporatized, and are not affiliated with the operation.

2. During the operation of passenger lines, the company bears all operational risks, and if it encounters operational difficulties and disputes, it will solve them by itself, and properly arrange vehicles and employees. If the competent department needs to coordinate and solve the problem, it should be reflected step by step to ensure that there will be no incidents that affect social stability, such as unauthorized shutdown, strike, mob, contractor's group visit and skirt visit.

3. Ensure to operate within the specified operating period, and voluntarily withdraw from the passenger transport market upon expiration of the operating period.

4. Ensure that the road transport business license is not illegally transferred or leased, and the passenger transport business right is transferred or disguised.

5. Make sure to operate strictly in accordance with the business lines approved by the transportation management organization, provide continuous services to the society, and do not suspend or terminate business without authorization.

6. ensure that all kinds of plates and certificates of passenger vehicles are complete and valid, pay state taxes and fees on time, and insure passengers with carrier liability insurance.

7. ensure that the submitted materials are true and effective in the process of handling relevant business and reporting.

IV. Abide by laws and regulations, operate according to law, be honest and trustworthy, compete fairly and provide quality services.

1. Ensure that the vehicle does not exceed the speed limit and drive, and the driver does not drive fatigue, continuously, drink and drive illegally.

2. Ensure uniform vehicle identification, neat vehicle appearance, and spray the company name and complaint telephone number at the specified location.

3. Ensure that drivers and passengers dress neatly at work, wear certificates, be polite, serve warmly, standardize their work and accept supervision.

4. Ensure that the vehicle is clean and hygienic, and do not broadcast unhealthy video programs such as violence and pornography in the vehicle.

5. Make sure that passengers are not forced to take the bus, dumped or blackmailed, treated rudely, raised the ticket price privately, or maliciously bargained, and drive safely on time.

6. earnestly safeguard the legitimate rights of passengers, ensure the safety of passengers, and strive to satisfy passengers.

5. Abide by the formulated road transport emergency plan, and obey the unified dispatch, management and command of the people's government and relevant departments in case of sudden public events.

All the vehicles operated by our company, including the passenger vehicles declared this time, hereby solemnly promise:

In case of violation of the above commitments, we will voluntarily accept the punishment from the management department according to the regulations.

Commitment unit: Fengjie Xianghe Passenger Transport Co., Ltd. (official seal)

Signature (seal) of legal representative

Letter of Commitment on Transport Service Quality on * * * day of 2xx

According to the Regulations of the People's Republic of China on Road Transport, the following commitments are made on the operation and service quality of road passenger trains.

article 1 strictly follows the specific contents permitted by the class line.

article 2 operates in good faith, provides quality service, and does not shorten or extend the line without authorization; Not overloaded; Don't circle around the city, group passengers outside the station, solicit customers, and don't fail, sell, slaughter or dump passengers; Don't fall late, don't get on and off passengers on the way, and stop at the approved passenger station; Operate according to the prescribed route. Do not gather people to make trouble, make trouble without reason.

The normal running time (except for force majeure), overtime compensation standard, mileage fare table and other commitment terms of the shuttle bus in the carriage. Start work on time and arrive on time; Put in the vehicles of the specified grade, do a good job in technical maintenance of the vehicles, keep the vehicle clean and tidy, ensure that the air conditioning, sanitation, bedding (seat) and other equipment and facilities in the vehicle are complete and in good condition, and ensure the comfortable riding environment of passengers.

Article 3 If there are management problems, report them positively; Petition at the first level is not allowed, or it will be handled according to the regulations. If the operator is exposed by the news media once, he will suspend business for three days and be fined 5 yuan, and the complaint will be fined 3 yuan.

article 4 is strictly self-disciplined and subject to management. if it violates the commitment in article 1 and fails to organize the implementation according to the specific contents of the license, it will be rectified voluntarily. The class line is put into voluntary suspension if the vehicle grade and technical condition can not meet the requirements; In case of violation of the promise in Article 2, the relevant drivers and passengers will be disembarked for rectification for the first time, dismissed for the second time, and the processing results will be reported to the transportation management institution and provincial bureau where they originated. The third time, the line card will be unconditionally recovered and the second-level transportation management office will be exposed by the provincial news media, or the affiliated operation will be implemented, or the line management right will be leased or transferred, or the shift will be suspended for more than 3 months. Due to the above-mentioned application, the economic losses caused by the disposal of the vehicles originally put into operation will be borne by the owners of the company themselves, and no new passenger lines will be applied for within one year.

article 5. if you violate this commitment for more than three times, you will return the line card and operation license, and automatically withdraw from the passenger transport market, and you will not be allowed to put into operation in the future.

commitment enterprise: commitment letter of transportation service quality 6

In order to implement the safety responsibility of postal delivery items and the standard of Express Service, and ensure the safety and service quality of delivered items during the peak season of express delivery business in 2xx, the guarantee letter of safety production and service quality is specially signed.

first, strengthen the organization and leadership of the safety work of delivered articles. Set up a leading group for express delivery service and security during peak season, formulate emergency plans, and actively cooperate with relevant government departments to carry out their work.

second, resolutely implement the postal law, operate in compliance with the law, and prohibit illegal acts such as unauthorized disassembly, concealment, destruction, fasteners, and illegal provision of information on users' use of postal services and courier services.

3. Seriously implement the State Post Bureau's regulations on a series of documents, such as "Directed Catalogue and Handling Measures for Prohibited and Restricted Articles (Trial)" and "Provisions on the Safety Management of Articles Received and Sent by Postal Service Enterprises", and strictly implement the inspection system for acceptance and delivery.

4. Strictly implement the standards of Express Service and the Guidelines for Express Business Operation, strengthen business skills training, improve the quality of employees, and put an end to the phenomenon of "violent" sorting and "barbaric" loading and unloading.

5. Strengthen internal control management, set up safety production and service quality management departments, clarify work responsibilities, and equip full-time safety production and service quality management personnel.

VI. Establish and improve safety production and service quality management systems (11 safety management systems and 13 service management systems), increase investment in capital and technology for the construction of enterprise safety and service facilities, and ensure that the safety infrastructure is perfect and operates normally; The service facilities are standardized and standardized in the whole network

1. Advanced technology, complete functions and scientific configuration.

VII. Organize regular safety production inspection and service quality evaluation during peak season, check safety production and service quality in various forms, strengthen safety production and service quality evaluation, and rectify and eliminate hidden dangers in time.

VIII. Hold regular safety production and service quality analysis meetings during peak season, study and solve problems in safety production and service quality work according to the current situation, formulate improvement measures, and organize their implementation.

9. Strengthen the training of safety production and service quality, organize education and training in a planned and step-by-step way in terms of safety production policies and regulations, safety technology and service quality, and comprehensively improve the comprehensive quality of all kinds of employees.

X. Strengthen emergency management and implement 24-hour emergency duty, emergency information reporting and emergency response.