How should guests respond when they ask whether their hotel is better or someone else’s?

You can say what the competitive advantage of your own hotel is.

You can answer like this: Hello ladies or gentlemen, our hotel's service and guest room environment are very good, and the customer return rate is also quite high. You can check in and experience it. This sentence will suffice. .

You can also answer whether staying in other hotels still feels like being in a hotel, just a place to rest, but staying in their hotel feels like returning home, giving you the warmth of home.