Summary of the work of department managers in the first half of 2019

The work summary conducts a comprehensive and systematic general inspection, general evaluation, general analysis, and general research on the work during the period, analyzes the deficiencies, and obtains success or failure experience. The following is the "Department Manager's Work Summary for the First Half of 2019" that I compiled for you. It is for reference only. I hope it will be helpful to you. 2019 Department Manager’s Work Summary for the First Half of the Year (1)

I have been in xx company for x years. Looking back on the past, I feel how much tension, how much helplessness, and how much joy. In x company, I experienced the transition from business representative to office to business department manager. I am grateful to the company for cultivating and trusting me. The situation that occurred during the work and the work plan for the second half of the year are summarized as follows, in order to provide guidance for future work advancement.

1. Summarize the deficiencies in the work in the first half of the year

1. Personal work:

(1) In June 2019, I was appointed as the business manager As a department manager, in terms of personal work, due to the increased workload of administrative work and coordination with departments, the number of daily visits to the community has decreased. He does not have a serious understanding of the actual situation of the community and has no grasp of feedback on the community's situation. authenticity, resulting in distortion of the returned information.

(2) Another manifestation is that in terms of specific personal business development, the in-depth analysis of return visits to new customers and the maintenance of old customers are not refined enough. The analysis of competitors' products is not in-depth enough, and the understanding of market conditions is not active and serious enough.

2. Omissions in the internal management of the business department:

(1) The professional training and extracurricular knowledge of the business department personnel are not in place.

Although in the early stage, the business representatives who arrived on the job were systematically trained, the follow-up professional training was not done well. As a result, the business representatives knew everything you said (because they had been trained) , he doesn’t know what you said (because he forgot), so continuous and uninterrupted learning and training will be a major focus of later work. Increase efforts to build professional talent training and assessment.

(2) Narrow business information channels and insufficient market expansion capabilities

Our business volume has not developed significantly, which reflects the shortcomings of our business expansion: the scope of information is limited, the channels are single and narrow, Lack of standardized management; random information screening, simple tracking methods, and lack of systematic planning; market expansion ideas are not broad, methods are not rich, individual combat capabilities are not strong, and comprehensive skills need to be improved.

(3) Insufficient control over work details leads to low overall efficiency.

After more than ten years of brand accumulation, corporate governance has been increasingly improved and corporate culture has been continuously accumulated. But today's Shangge people still have no professional ethics and sense of responsibility, no work enthusiasm and fighting spirit. Although they are busy everywhere and attract customers, because our work is not precise enough, the details are still under control. There are deficiencies, resulting in unsatisfactory overall benefits. For example: a business order was brought in, but the early brand introduction awareness and on-site cooperation were out of touch; a deposit was paid and the drawings were produced, but the concept and plan of the drawings failed to impress the customer; etc.

3. Customer Service Center:

(1) The receptionist at the front desk is not serious enough about customers, resulting in the customer’s first impression not being deep.

The reception etiquette at the front desk is not professional enough, and there is no An in-depth understanding of the company's corporate culture and insufficient early guidance for customers resulted in customers' lack of understanding of the company's brand, lack of brand trust and brand added value. For example: lack of understanding or familiarity with the company's establishment time, the honors the company has received, the company's strength, the company's recognition in the current market and competitive brands, etc.

(2) The maintenance of old customers lags behind, resulting in a decline in the recommendation rate of old customers

Cultivating the loyalty of an old customer is a magic weapon for the long-term development of an enterprise, and developing a new customer is The difficulty and cost are greater than maintaining the repeat purchasing power and recommendation rate of old customers. Often we neglect this point, which results in a greatly reduced customer recommendation rate. Quality must be strictly controlled during the construction process, and after-sales maintenance must be proactive and proper.

Daily maintenance of old customers should be done, such as daily text messages of blessings, weather reminders, holiday greeting cards and other detailed marketing, to maintain the relationship between old customers and the company, and to provide model houses for old customers as soon as possible.

II. Work plan for the second half of 2019

1. Focus on corporate talent building and enhance corporate competitiveness

The business department plans to establish and improve a performance appraisal system. Compile and improve the "Business Department Employee Handbook", initially form an incentive mechanism for the business department, and strive to form an employment mechanism that is "fair and just, recruiting talents, making the best use of talents, capable of promotion and promotion, and full of vitality". In XX, the company attracted more than 100 talents of all types, initially implemented the talent strategy of "attracting talents and retaining talents", and gradually increased the competitiveness of the company. Sales department staff need to adopt the big waves and wash away the sand system, and all the gold will be retained for my use.

Formulate a complete company brand culture rhetoric, strengthen the learning of all staff at the front desk and business department, so that the company's brand value can be fully reflected in daily reception. First cultivate employee loyalty to the company, and then use their passion and love for the company to cultivate customer loyalty.

2. Make rational use of operating resources and strengthen awareness of supporting business services

In order to better serve customers and increase the customer signing rate, the customer service center plans to formulate a "Customer Management System" to target new customers. According to the actual situation of old customers and the characteristics of the project, the design department will provide professional suggestions and corresponding services from different styles of designer arrangements, design plans, project manager arrangements, etc., and do every detail to fully satisfy the customers.

3. Take operation as the core, integrate resources, and implement a comprehensive marketing model

According to the company and Mr. Wang xx’s “Blue Ocean Strategy” positioning, we should adopt a more flexible, effective and pragmatic approach Measures, more scientific operation management, better services, transforming operating mechanisms, optimizing work processes, strengthening service awareness, broadening horizons, so that dual-package products can take off in the market.

4. Implement education and training work

After supplementing the establishment of rules and regulations, use various methods such as morning class meetings and training classes to pay close attention to education and training work. Through education and training, employees can The concept of system management and compliance with laws and regulations must be qualitatively improved. This enables all employees to complete tasks with enthusiasm and hard work without complaint. Department Manager’s Work Summary in the First Half of 2019 (2)

The first half of 2019 is almost over. Looking back on the work in the first half of 2019, there is the joy of fruitful results, the hardship of working with colleagues to tackle key problems, and also the difficulties encountered. and melancholy in times of setbacks, it can be said that 2019 is a critical year for the company to promote industry reform, expand markets, and sustain development. The important work situation in the first half of 2019 is summarized as follows:

1. Study humbly and work hard

1. In the first half of 2019, I consciously strengthened my study, asked for advice humbly, and continued to understand Clear work ideas and summarize work methods. On the one hand, learn by doing, learn by doing, and constantly master methods and accumulate experience. I focus on taking work tasks as the traction, relying on workplace learning and improvement, and through observation, exploration, access to information and practical training, I am more capable. Complete tasks quickly. On the other hand, ask books and colleagues to continuously enrich your knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, we continued to make progress, gradually figured out the basic situation at work, found the entry point, and grasped the key points and difficulties of the work.

2. Be dedicated to your job, work hard, not be afraid of difficulties, be brave enough to shoulder heavy responsibilities, serve enthusiastically, and play your due role in your position.

2. Care about your job and perform your duties conscientiously

1. In the first half of 2019, the company has formulated complete procedures and attendance systems. In the second half of the year, the administrative organization will hold a meeting in 2019 At the work arrangement and arrangement meeting, the completion of work goals at the end of the year will be evaluated, and the evaluation results will be included in the year-end performance of managers in each department. In the process of implementing work goals, dormitory management improves the work system, which effectively promotes the overall improvement of management level.

2. Check and score the cleanliness from time to time every week, reward good ones and punish bad ones.

3. Main experiences and gains

1. Only by positioning yourself correctly and working hard to familiarize yourself with the basic business can you better adapt to your job.

2. Only by actively integrating into the group and handling all aspects of relationships well. Only in this way can we maintain good working condition in the new environment.

3. Only by adhering to principles and implementing the system and taking careful statistics and inventory can the purchase and receipt of supplies be fulfilled.

4. Only by establishing a sense of service and strengthening communication and coordination can we do our jobs well.

5. It is necessary to strengthen communication with employees, coordinate with them, solve their work problems, and exchange ideas with them.

4. Strengthen inspections and timely rectifications

1. After such an intense and orderly first half of 2019, I feel that my work skills have reached a new level and I am perfect in every job. With clear plans and steps, actions have direction, work has goals, and I truly have a foundation in my heart! Basically, we have been busy but not chaotic, tight but not scattered, well organized, and everything is clear. We have fundamentally got rid of the phenomenon of just working hard and not knowing how to sum up experience when we first joined the work. In this way, I walked into this step from infinite busyness, and walked out of this year with infinite ease. Also, while working, I also understood the principle of doing things for myself, and I also understood that a good attitude can make a difference. How important is passion for work and its sense of responsibility in comparison.

2. To sum up: In this year’s work, I have been exposed to new things, created many new problems, and also learned a lot of new knowledge and new experiences, so that I have improved my ideological understanding and work ability. new improvements and further improvements. In my daily work, I always ask myself to proceed from reality, adhere to high standards and strict requirements, and strive to improve both business and moral quality.

5. Existing deficiencies

Generally speaking, there are still deficiencies, and there are still some problems that need to be solved urgently, mainly in the following aspects:

1. Not learning new things enough, often relying on experience at work and handling problems based on past work routines, showing a lack of bold innovation at work.

2. There are some employees in the department who are very proud. They go their own way at work and are self-righteous. They openly do not abide by the company's system. They stir up trouble among colleagues, ridicule and sarcastic remarks. These situations are not acceptable. It is conducive to the unity among colleagues, and they must be educated or punished ideologically to create a good working environment and image for the company.

I will continue to innovate in my future work, communicate with employees in a timely manner, and publicize the relevant regulations of the company's management to all employees. In the second half of 2019, I will continue to work hard and report more to my leaders. Think and feel at work, and promptly correct and make up for your own shortcomings and defects. Our work requires unity to achieve strength, cooperation to achieve success, and to push our work forward! I believe: under the correct leadership of our superiors, the company will have a better tomorrow! 2019 Department Manager’s Work Summary in the First Half of the Year (3)

In the first half of 2019, under the direct leadership of the bank leaders and with the strong support and cooperation of the entire bank’s employees, our Finance Department worked together and worked hard, Focusing closely on the goals set at the beginning of the year, with a more solid work style and rigorous work attitude, we successfully completed various tasks assigned by the leaders of the bank. The work summary materials for the past six months are now reported as follows:

1. Work implementation

1. Organize department employees to conduct regular studies to improve the business skills and legal skills of department employees consciousness.

Every Monday, our department will study relevant knowledge according to the arrangements and arrangements of the leaders in a quality and quantitative manner, including personnel education, safety laws, basic accounting knowledge, legal and regulatory knowledge, tax law knowledge, and The study of ideological and moral qualities, etc. Through study, employees in our department have a deeper understanding of the importance of their jobs: the timeliness of uploading and issuing documents, the scientific nature of personnel education and training, and the security of important blank vouchers for vehicle funds.

People often say that thoughts determine actions, and actions determine execution. Our department has paid attention to this point, so that its effective execution ability has been fully exerted, fundamentally changed their work attitude, mobilized their enthusiasm for work, completed their respective tasks excellently, and ensured the quality of work. Fast and good development.

2. Successfully completed the payment of three insurances and hardware.

In the first half of the year, despite the shortage of staff in our department, although the work was complicated, in order to ensure the vital interests of our employees, we used all available opportunities and time to promptly complete our 34 The bank’s employees’ housing provident fund and medical insurance were account transferred and paid from the post office, which ensured the bank’s employees’ hospitalization medical reimbursement and the housing provident fund required for house purchase, and safeguarded the vital interests of our bank’s employees.

3. Actively cooperate with the business department, regard the branch as an expert, and strive to complete various indicators and tasks assigned by the bank.

The survival and development of a branch is not a matter of any department, but a matter of every employee. Therefore, our department actively responded to the call of the industry and used all available relationships to promote the development of various businesses, and achieved certain results: the average balance of Shangyitong business, the ratio of savings deposit business volume to fixed deposits, corporate business etc. have played a promoting role to a certain extent.

Especially for the collection of land-lost insurance funds, our department responded actively and promptly cleared and bundled the recovered land-lost insurance funds and deposited them. This reduces our bank's funds in transit and improves our bank's capital utilization and rate of return.

4. Production safety work has been strengthened.

Safety work is more important than Mount Tai. The top priority of our department is to ensure the safety of vehicles and the safety of funds and tickets. In terms of vehicle safety, drivers are strictly required to inspect their vehicles regularly and perform regular vehicle maintenance. Drivers are strictly required not to drive under the influence of alcohol or to drive while fatigued. Cars are dispatched and used in strict accordance with industry regulations and work and rest times, ensuring the safety of our bank's vehicles and personal safety.

In terms of capital invoices, our department’s fund dispatching staff strictly allocates funds in accordance with the reserve fund quota and fund allocation approval authority. Collect over-limit funds from outlets on time and withdraw funds in a timely manner. Strictly monitor the funds of outlets twice a day, pay attention to abnormal fund movements, and provide timely feedback and reports to nip unsafe factors in the bud.

In short, through education, learning and practice, the employees of our department have significantly improved their safety knowledge and awareness, thus ensuring the safe development of all work of our bank and gaining recognition from superiors and departments at all levels.

5. Fully obey the arrangements and dispatches of the branch leaders so that the branch’s logistics support work can be carried out smoothly.

Under the direct leadership of the bank leaders and under the guidance of the financial system, our department operates in strict accordance with the rules and regulations. Every effort was made to control costs and save expenses, and initial results were achieved. Langzhong is a special tourist city with relatively many visitors. In order to save expenses, we strive to arrange food and accommodation in affordable places, making the guests comfortable and saving our bank's expenses.

In terms of vehicle use, we strictly follow the vehicle dispatch and repair orders when dispatching and repairing vehicles, and try to reduce fuel, bridge tolls and repair costs as much as possible. In terms of material requisition, materials are collected strictly according to the material requisition list and collected by department and specialty, so that material costs are effectively controlled. In terms of receiving guests, we try our best to be warm, thoughtful and meticulous so that the guests feel at home.

2. Next step work plan

1. Strengthen communication and cooperation with the Post Office and external units, strive to create a good atmosphere, and further promote the smooth development of our bank's business.

2. Properly carry out fund position and fund allocation work, reduce funds in transit, speed up the investment and withdrawal of funds, and improve the bank's reserve ratio and user rate.

3. People-oriented, strive to build departmental teams and build ideological and moral ethics. Through study, heart-to-heart talks, and understanding, we understand what department employees are thinking and address their concerns.

Make it easier for them to travel lightly and stay at ease in their essential work.

4. Strengthen cooperation with business departments, strive to complete various indicators and tasks assigned by the branch, regard the branch as an expert, and strive to contribute to the branch.

5. Strengthen the study of skills, safety knowledge, and legal knowledge of department employees, so as to improve the quality level of employees in the department.

In short, although we have achieved certain results in the first half of the year, we should still guard against arrogance and impetuosity, use our strengths and avoid weaknesses, sum up experience and lessons, and complete the work better and more outstandingly. The work of the comprehensive management department is complicated, but as long as we keep a clear head at all times, think hard, plan things hard, work hard, unite as one, and work hard, I think no matter how big the difficulty is, we can solve it easily! 2019 Department Manager’s Work Summary in the First Half of the Year (4)

xx Operations Department is one of the company’s early stores. The company leaders attach great importance to it. xx moving involves the hearts of everyone in the company. The chairman visited the site in person to provide guidance on the moving work, expressed condolences to the employees, and encouraged all employees to keep up their efforts, overcome difficulties, and do their jobs well. Wei Jinqiang Mr. Wei personally participated in the moving work and provided valuable opinions on the location selection and hanging tanks of the store. He often calls to inquire about the progress of the work and attaches great importance to the moving work. In order to serve the people and the president, Teacher Wei Xueqi worked tirelessly to come to the store to audit the financial work, guide the store's various tasks, and put forward constructive opinions. We feel very warm and grateful for the great help given to the xx business department.

Please allow me, on behalf of all the employees of xx, to express my deep gratitude to the leaders and colleagues at all levels who support our moving work. Thank you for your strong support and help to us. We must live up to the high expectations of our leaders and submit a satisfactory answer to the company with our own practical actions!

I will now briefly report on the recent work:

1. Operations of the Operations Department in the first half of the year

Under the correct leadership of the board of directors, relying on the wisdom of the company’s employees and strength, adhere to the work style of seeking truth and being pragmatic, working hard, strengthening production and operation management, carrying forward the entrepreneurial spirit of hard work, and striving to expand market space and market share. Despite sluggish market demand, cumulative sales in the first half of the year were 5,250/t, a year-on-year increase of 9.6. The cumulative purchases were 5,305/t, a year-on-year increase of 9. The cumulative sales revenue was 33.82 million yuan, but the economic benefits were poor and declined compared with the same period.

The overall development situation of the oil and fat industry is relatively severe, the overall market demand is weak, and the prospects are not optimistic. Competition is fierce and profitability is declining. In such an environment, we should promote refined management, reduce operating costs, strengthen risk prevention, be customer-oriented, aim to strengthen and expand market share, and strive to achieve new breakthroughs in the second half of the year, with steady growth in sales and profits.

2. Introduction to the moving situation

1. Introduction to the real working environment

The moving work is relatively hasty, with tight time and heavy tasks. Some of the work has not yet been perfected and is done very passively. The production workshop and office building are under construction. After the bulk oil tanks are hoisted over, the intermediate packaging cannot be produced normally. There is no place to install the equipment. The ground is mud and the working environment is very poor. In order not to affect sales and minimize losses, employees work outdoors.

The employees were sweating profusely, their clothes were soaked with sweat, and they refused to stop working. After the clothes dried in the shade, there would be a layer of white salt stains. When the sun hits the skin, it will be hot, and there will be slight redness, swelling and pain. The skin will be tanned, but there will be no complaints. On a rainy day, it's like a swamp, so muddy that you'll slip if you're not careful. But the employees joked that this is the Long March of our Heyirong company in the new era. Once we go there, we will have a brilliant tomorrow!

We are covered in sweat on a sunny day and covered in mud on a rainy day. This is a true portrayal of our working environment. Faced with the harsh working environment, not one of our employees flinched or complained. Instead, they actively engage in work, try every means to overcome difficulties, solve problems, and do their jobs well. We are in the same boat as the company and we will tide over the difficulties together.

It fully developed the spirit of ownership and the qualities that a He Yirong employee should have. Here I would like to say to all the employees of xx: "You have worked hard."

2. Introduction to the new factory

In order to enhance the company's image, meet market demand, adapt to market development, and break through itself Development bottleneck. Build our workshop into a modern workshop with specialization, scale and complete infrastructure. We visited a number of companies on the spot, absorbed advanced experience in the same industry, and adopted suggestions from equipment manufacturers based on our own actual conditions.

Designed its own multi-functional workshop, integrating production (small and medium-sized packaging, flexible packaging, palm oil bags), barrel washing and warehouse. It improves space utilization and makes the process flow more reasonable, scientific and perfect. It also reduces investment costs. At present, the civil engineering work has been completed and the color steel capping is under construction. The main project of the comprehensive public building integrating offices and accommodation has been completed. Accelerate infrastructure construction, promote speed, meet deadlines, and strive to put it into production as soon as possible!

3. Promote brand building with high-quality services

Under the pressure of the imbalance of market supply and demand, price wars occur one after another. However, price competition can no longer keep them apart, and service has become a tool for the grain and oil industry to stand out. Selling products is more about selling brands, and service is the cornerstone of brand credibility. Only by strengthening service awareness, improving service standards, advocating professional services and thoughtful services. Only in this way can we gain better recognition from the market and gain the trust of customers. Only by improving the reputation of the product can it be conducive to better brand building.

IV. Development Plan of xx Operation Department

After the completion of the new workshop, it will be a new test for each of us. Facing the new situation and new technology, we all need to Learn to adapt. We must cultivate our own learning abilities, build a learning team, and improve our own standards to adapt to the company's rapid development. We promote store development from the following five aspects.

1. Taking bulk oil as a business unit, the main customers are food factories and secondary wholesalers.

2. Zhongbao has comprehensively upgraded its packaging, and its internal quality and appearance have been improved. Based on the original customers, it will develop large-scale canteens and high-end hotels to enhance its brand image.

3. Fill small packages and enter farmers’ markets and supermarkets. Improve its own product system.

4. After the tank capacity is expanded, strive to do transit business for large manufacturers to enhance our own strength.

5. Develop some new varieties, such as one-time packaging, to seek new profit growth points. Carry out subsequent product development work.

After the new store is completed, it will inject new vitality into the development of xx business department. It is a turning point and a new starting point for xx. xx will stand firm in the Shijiazhuang market with a new look and new image. We will continue to inherit and carry forward Heyirong's corporate culture, which is people-oriented and God rewards those who work hard. We will be the pioneers of the new era, keep pace with the times, pioneer and innovate, dare to be the first, and strive to be first-class. Use your own practical actions to provide a satisfactory answer to the company and employees.