How does the service industry strive to meet the training of guests?

Smile is the most attractive business card in interpersonal communication; Smiling can bring happiness, express friendliness and convey sincerity. A heartfelt smile, like the warm current in winter and the coolness in midsummer, can not only bring comfort and warmth, but also resolve contradictions and embarrassment in time. Of course, it is not easy to keep a good smile on your face and ask yourself to be enthusiastic about your work every day. It is not easy to treat others sincerely and stick to principles to complete your work. But quality service needs our continuous efforts. It is a long-term goal of "only better, no best", so it is necessary to develop good habits, not deliberate affectation. Only in this way can we easily put into work for a long time. At work, it is also one of our responsibilities to face every business with a sincere and confident smile and provide the services they need at the first time.

Second, establish the working concept of "serving the merchants wholeheartedly".

Charging work is service work, of course, service is the highlight. Merchants are not only our partners, but also our parents. It is necessary to establish the working concept of "serving the merchants wholeheartedly", think about what the merchants think and what they are anxious about, learn to always put yourself in their shoes and serve with heart, so as to make the atmosphere with the merchants more harmonious and pleasant, and truly serve with heart. Enthusiasm for merchants is an important part of service concept. It is not only a positive and dedicated attitude, but also a service behavior with the greatest goal of meeting the needs of merchants, constantly meeting the needs of merchants and exceeding the expectations of merchants as much as possible. Similarly, patience is also an extremely important accomplishment in our work. When a large number of people pay fees, when the workload is heavy, when the merchants are unclear and do not understand our work flow and payment methods, we should patiently inform and explain until they understand. Merchants are the objects of our service, and our work also needs their support and cooperation. If enthusiasm and patience are candlelight that lights up a smile, then carefulness is a candlestick that is silently supported. The charging work seems simple, but if you are not careful, there will be long and short payments or input errors, which will affect the accuracy of the system data and bring inconvenience to the later work. Therefore, we should keep a clear head and attach great importance to our work to avoid all kinds of mistakes.

Third, don't bring personal emotions to work, and accept criticism and suggestions with an open mind.

As service personnel, our working attitude, words and deeds represent the image of the company. When we put on work clothes, we should keep in mind our identity, and we should not let our temperament act, let alone vent our emotions on businessmen because we are in a bad mood. In the process of daily charging, we are faced with merchants with different personalities and different quality levels. Because of a little negligence or other reasons, there will inevitably be complaints. Some of them complained that our work was not done well. In this case, we should not just treat them coldly, but patiently listen to their complaints and even scolding, and let them express their thoughts. In the face of this kind of scolding, even when they are out of control, we should keep a normal heart and do "scold back and fight back". Restrain yourself, avoid being emotional, and understand why. Their comments and complaints show that they have certain expectations and trust in the services they provide, precisely because "they will be disappointed if they have hope, and they will complain if they are disappointed". Complaining may not sound good, but it is a message in their hearts, a valuable information for getting criticism, suggestions and methods. Faced with these valuable information to improve our work, we should accept it with an open mind, seriously reflect on it, and constantly improve and improve our service quality.

Fourth, maintain a high sense of responsibility and full enthusiasm for work.

Work means responsibility, and every job task is a kind of responsibility, so you should take this responsibility when you are engaged in this job. When we are full of responsibility for our work, we can learn more knowledge and accumulate more experience, and we can find happiness in the process of devoting ourselves to our work. Charging seems simple, but it needs a sense of responsibility to support it. Our job is not to do a good job, but to manage money well. Every businessman comes to us, we should try our best to serve them and explain to them tirelessly, which is as important as collecting the right money and doing good deeds. When we serve the merchants wholeheartedly, we will gradually find that our work is actually full of fun, not boring and complaining. If we regard this sense of responsibility as a powerful spiritual motivation to overcome many difficulties in our work, it will give us the courage to overcome all difficulties. We can devote ourselves to our work, and trouble is no longer trouble. Under such circumstances, I believe that our service mood is pleasant and our customers' mood is also pleasant. In the process of happy work, we will also find our own service direction, in which we will gain experience, friendship and support. Maybe we have lost our passion for our present job, but since we have chosen this position, we should bear in mind our responsibilities and missions. Different ideas, different mentality, different mentality, different results. Every post is a land full of vitality, and the key lies in what kind of seeds are sown by those who cultivate it. I believe that as long as we do everything with our heart, we will reap the spring of our career in any post.

The service is endless. In the next work, we will implement the meticulous service and service details, and truly "service is everywhere, and change starts with me" to provide a steady stream of power for the rapid development of enterprises.

I worked as a waiter for five or six years when I was eighteen or nineteen years ago. Although times have changed, I think the truth will not change much. I used to be a waiter in Chinese food, western food, kitchen, bar and bath center ... now let's talk about my so-called work summary. First of all, I don't think you should look down on yourself as a waiter. We are engaged in a legal profession. We won't feel inferior to others just because we have served others. In fact, how many entrepreneurs, billionaires and stars worked as waiters in those years? They succeed because no matter what they do, they can't let others look down on themselves. Being a waiter is just a springboard for life, and it is also accumulated for future work. At least I think I have had contact with them during my years as a waiter. In addition, when we held regular meetings in those years, we often said a "famous saying", that is, "brain diligence, eye diligence, mouth diligence and hand diligence." Using the brain frequently means using the brain more, using the brain more; Eye protection means always observing everything around you, including a guest or even a cup and a pair of chopsticks, so as to know what the guest needs and whether the cups and plates should be taken away. Even if the guests don't tip you, at least you can reduce unnecessary duplication of work. Talkative means asking whatever you don't understand. Ask more questions when you are young, and no one will laugh at you. If you don't believe in asking questions when you are 30, what will happen when you are 20? Besides, you should always ask the guests what they need, and maybe you will drink a dozen more beers. Diligence means that you can make a new friend because you have done something for him or her. Friends who work as waiters in this hotel have great benefits (they may have an affair), and maybe the boss will promote you as a foreman when he sees it! Although there are so many "possibilities" here, to be honest, I have basically encountered them (including affairs). That's all. Maybe you know this secret better than I do, because I don't think everyone can be a waiter, let alone a good waiter! Right? These are all my feelings, which I think can be used as "material" for your summary. Please forgive me if there is anything missing.