Practice experience of hotel room attendant

Room attendant is the key to hotel management. Many people will practice as waiters in hotels to exercise their abilities and cultivate their sense of service. What experiences did you have during your internship? The following is my "Practice Experience of Hotel Room Attendants" for your reference only. Welcome to reading.

Internship experience of hotel room attendants (1) The short and unforgettable internship journey is fleeting, during which it feels like a five-flavor bottle-everything is sweet, sour, spicy and salty. Eight months of internship has passed unconsciously in a tense and long working environment every day. Looking back on my internship in the past year, my heart is full of excitement and I feel infinite.

I worked as an intern in the housekeeping department, during which I learned a lot. Every department must be trained before taking up their posts. Of course, the housekeeping department is no exception. The main content of the training is how to make the bed. Our supervisor trained us to make the bed. The whole process of making the bed includes throwing sheets, covering the quilt and flattening it, combining three threads and covering the pillowcase. The combination of three lines means that the center line of the quilt should coincide with the center line of the bed and sheets. Every step of making the bed requires that the sheets should be neatly wrapped in the mattress, and the quilt should correspond to the corner of the quilt cover, and can be thrown a few times; Put on a pillowcase, so the pillow will be full of pillowcases.

In addition to making the bed, we also clean the room, including dust removal, floor absorption and bathroom cleaning. Every time you enter a guest's room, you should knock at the door first, and then arrange the bedding; Dust removal is also an important link, every corner should be wiped in place, and items should be put back in place; Sucking the floor is sucking the dust and hair on the floor of the room. Similarly, every corner should be sucked under the bed. Next is the work of the bathroom, changing clean towels, cleaning the toilet, bathroom floor, and finally making up guest supplies.

In addition to cleaning the room every day, we also have work such as ward round and laundry inspection. Ward round is to check whether there are any missing items in the room when the guests leave the store, and at the same time check whether there are any left-over items for the guests to take away in time. At the same time, if guests have drinks, they should record them in time. Poor laundry is also an important content. Check the laundry room every morning 10. The process is that the room attendant first asks the guests if they have any clothes to wash. If yes, please fill out this laundry form, and then the waiter will sign his name and the time to collect the clothes. After the clothes are collected, they will be taken away by the staff. These jobs are basically the main jobs of room attendants, of course, the hygiene of daily plans can not be ignored.

As an intern who has just come into contact with the society, I know that I still have a lot to learn, and there are too many strangers and mysteries about the job I am about to step into. Driven by this ambivalence, I welcome it with confidence and expectation. When I came to the hotel to arrange a post, I found that I didn't have much advantage, because I had never been exposed to hotel management, and everything needed to be studied and explored, which was an excellent exercise opportunity for me. From the day I stepped into my post, I made up my mind to work hard and not let myself have regrets.

During these eight months' work, I found that we should be able to do a good job freely, whether busy or idle, we should complete every job with a positive attitude. We should not take things too badly, but keep a good attitude to face every day, because a happy attitude will make us less tired and bored at work. "Only sincere service will win the smile of the guests." Treating every guest with a smile, we get not only a smile, but also recognition, support and appreciation for the development of our hotel.

The eight-month short-term internship has enabled me to fully and intuitively understand the production and operation process of the enterprise, realize the importance of management practice, and further lay a solid foundation for future theoretical study. At the same time, during the internship, I also made many colleagues and friends and got a new understanding of dealing with interpersonal relationships. I have exercised some experience when I first entered the society and some social problems that I should understand. I want to be flexible, not too stubborn and rigid. In a service industry like a hotel, the talents you need should not only have certain professional knowledge, but also know how to deal with people and things, be patient and be responsible for customers. In this internship, I practiced my spoken English. English is really important, but I still need to improve my English.

Experience of hotel room attendant internship (2) This internship is mainly to let us have a certain perceptual knowledge of the professional knowledge we have learned and its application in practice, thus helping us to combine the theoretical knowledge we have learned in the hotel management class with practical experience, laying a good foundation for future courses, and being more conducive to learning, understanding and mastering professional foundations and courses. At the same time, the experience of this hotel internship will also be helpful for future employment.

When I first arrived at the hotel, I felt everything was new. After all, it is the first time to leave school and step into social work. Everyone is very excited and has an inexhaustible energy. They all regard the hotel as a stage to display their talents, and they all want to put their theoretical knowledge and ideas into practice. But there is a difference between ideal and reality after all. When we officially went to work, we found that many things were not as simple as we thought, and our passion gradually died out.

I am an intern in the hotel housekeeping department, and I have to go through training before I take up my post. The main content of the training is how to make the bed. It is our dean who teaches us to make the bed, and even every step of making the bed has requirements. The whole process of making the bed, including throwing the sheets, covering the quilt, flattening, three-in-one and covering the pillowcase, must be completed within three minutes. First of all, it is very difficult to throw away the sheets. Generally, it is required to complete it at one time, and ensure that the center line of the bed sheet coincides with the center line of the whole bed. Then wrap the sheets into corners, that is, wrap the sheets neatly into the upper and lower mattresses. What is important here is that there can't be a gap between the sheets and the mattress, otherwise the sheets can't be kept flat. Next, I began to cover the quilt, which is also very exquisite and skillful, that is, I just need to align the four corners of the quilt and then throw it a few times. Others can be combed in detail. The most important thing is that the center line of the quilt should coincide with the center lines of the bed and sheets, which is the "three in one" in the process of making the bed. After that, the last step is to put the pillow in the pillowcase, keeping the full side facing the end of the bed, and the opening direction of the pillowcase is either facing the wall or the window. In the hotel industry, this is well-founded. I once saw a case where a female guest mistakenly put a necklace in the pillowcase because the opening direction of the pillowcase did not meet the regulations.

When I officially went to the housekeeping department for an internship, I found that the job of the housekeeping waiter was not just as simple as making the bed. The room attendant's first task is to clean the room. There are also certain rules for cleaning rooms. During my internship, I learned that the waiter should knock on the door before entering the room. The first step after entering the door is to open the window and then clean up the garbage and throw it away. Next, we will start making the bed. We should take away the quilts, sheets and pillowcases used by the guests and put them on according to the bed-making procedure. After all this, we began to clean. It should be noted that the wet cloth in this hotel room generally wipes wooden furniture, while the dry cloth wipes metal and glass furniture. Every small place is not immune. On the whole, the wiping sequence is cyclic. During the whole process, we should put all kinds of furniture and utensils back in place and check how many daily necessities are consumed in the room. Very detailed things, such as the mobile phone should be placed in the middle of the bedside table, how to point the pen on the note paper when cleaning, and how to look sideways at whether the mirror is clean, all need to be taken seriously during the whole cleaning process. After cleaning, the carpet should be cleaned with a vacuum cleaner. Here, the suction port of the vacuum cleaner should move along the direction of the arts and sciences of the carpet, so that the carpet can be cleaned without damaging it. The last step is to replenish the items consumed in the room. If there are any missing items, record them and report to the supervisor. During the internship, a guest lost a small square towel. As the guest hasn't left yet, when the guest comes back, the waiter will explain the situation to the guest, and finally the guest will have to pay compensation. Domestic servants also learned that every employee should have a sense of safety, and waiters should know general fire protection knowledge. In addition, waiters should know more about hotels and cities, provide more unexpected services for guests and make them more satisfied.

Internship gives us a new understanding of society. When I walk in the street of xx, I feel like a drop in the ocean. Society is so complicated that people sometimes feel physically and mentally exhausted. I became silent for a period of time after my internship in a hotel, because I found that my thoughts and opinions were so naive and my mind was not broad enough in the face of such a vast world. I have to observe, feel and hone quietly. I'm glad I still have one year to study. This year is like a buffer, let me, a soldier who is exhausted by the real society, recuperate and start again.

For me, it is the biggest psychological gap: it depends on the faces of all kinds of guests, even being insulted by others. Do they think it's a pleasure to fuck our interns like this? I didn't tell my family about my internship, for fear that they would be sad to know.

After doing it for a long time, my mind has also been liberalized. I only regard internship as an appreciation of society and life. Starting from the lowest level of society, while practicing, I feel social feelings, accumulate social experience and ways of dealing with the world, and understand the complexity of interpersonal relationships. Perhaps this is the most important thing in the internship life. Internship life is like a magnifying glass, which not only shows me my excellent side, but more importantly magnifies your shortcomings and deficiencies in all aspects without reservation. As the old saying goes, I am glad to hear it. This is also the premise of a person's progress.

From the internship in the housekeeping department these days, I can realize that the workload of the housekeeping waiter is very heavy. On the other hand, the foreman, supervisor and manager of the housekeeping department all started from the grassroots waiters and stepped up step by step. They are very familiar with and skilled in grass-roots work. The supervisor personally showed me how to make the bed, which was very quick. And whenever the hotel receives important guests, it is usually the supervisor or even the manager who cleans the room himself without any negligence. From this perspective, practice and details are very important things that run through every employee of the hotel and grow up under the guidance of leaders. We are very grateful to the leaders for their dedication to us.

At work, although I just act as an ordinary room attendant, my job is not only cleaning, but also a series of complicated procedures. In this half year's work, I found that in order to do a good job freely, we must face up to our work attitude, face every day's work with an optimistic attitude, and complete every job with a positive attitude, no matter whether the work is heavy, busy or leisure, instead of complaining because of the proportion of the workload, because complaining is useless. What we should do more is not to think things too badly, but to keep a good attitude to face every day. Because a happy attitude will make us tired of work. I made mistakes at work, too. It is the guests and masters who encourage me again and again, making me more enthusiastic about my work. Mr. Millland once said: Young people are born with encouragement. Yes, it is this kind of encouragement that makes me bravely overcome difficulties and make continuous progress in my work.

Half a year's internship has become a thing of the past, but there are still half a year's internship. Past successes and failures have become the past. We should not show off or grieve for them, but should adjust our mentality to meet future challenges and face upcoming problems. There is a lot of knowledge to learn in life, but what we have learned now is far from enough, so we should be prepared for the next stage of study, set out with a goal, and our efforts will be rewarded. After sowing seeds, you should work hard and work hard to have a bumper harvest.

The society is complex, and we have just entered the society, so we should keep a modest and prudent attitude. The tone of "small sample, new arrival" reveals a trace of pride and seniority. It is said that ancestors are teachers of future generations, and newcomers should humbly ask the old for advice. Old people should also patiently teach new people. This is a relationship between seeking and giving up, but there is no absolute obligation between them, especially in social schools.

We came from the newcomers, and on the way of "searching", we encountered all kinds of unsatisfactory things, from being criticized to being scolded, and sometimes we were confused. Donors will give you charity in various tones and ways, which will make you feel rejected and unwilling to accept it. Newcomers will go through this psychological period. Every time you are given alms, whether you admit it or not, you have really made progress. Of course, you will definitely think that their methods are too much or even unreasonable. What can't you say? All these are taken for granted. Reality is not taken for granted. Every novice will experience these things, no matter how well you do it.

Time has also turned me into an old employee. Seeing some new colleagues at the front desk, I can forgive their shortcomings. After all, I am a novice, but there is a reason why I am not omnipotent. It is important to learn things actively, diligently and intelligently. I will be disgusted to see that my new colleagues are not active and flexible. This is a question of attitude. When I was busy, I was short of staff and my new colleagues were on standby, so I wouldn't be so patient. Newcomers don't take the initiative to learn, should others take the initiative to teach? After analyzing these, I fully understand my experience as a newcomer.

After the internship, each student has his own unforgettable story. Half a year is short, but the process is long. When I went back to school, I was angry here. Without the struggle for profit and lust, it is undoubtedly a paradise. So many things have happened in half a year, so many feelings. I want to use my school time to digest it, strengthen my shortcomings, rebuild my confidence and meet the real employment.

Through this internship, I really learned a lot of practical things, which I just can't learn in the hotel management class. Although I knew that the hotel industry paid great attention to practice and details before class, I didn't expect that the details in the hotel would be so detailed that even the items were laid down. What I learned in my internship is the working skills of a grass-roots waiter, and I have mastered them all. In addition, the most important thing in management is to handle the relationship with subordinates, and to do this, the most important thing is to be pragmatic, start from the grassroots and stand out from the grassroots. A successful manager must be born in this way. A successful manager can unite all employees to achieve the goals of the whole enterprise. Therefore, the management talents that hotels need in the future must be experienced at the grassroots level, not people with high academic qualifications but no practical work experience. The waiters the hotel needs must be people with strong service ability and extremely important details, and they will develop in the direction of universal hotels. In the future, the number of hotels will greatly increase the proportion of hotel employees.