Any hotel can better control the loss of the room card.

You can indicate that you need to pay for the lost replacement, and the customer will take care of the room card.

Generally, according to the hotel's regulations, the loss of the guest's room card is compensated, generally ranging from 30- 100 yuan. Hotels charge for making room cards when they are lost, and different star hotels have their own regulations on the loss of room cards. Some five-star hotels do not charge compensation fees, some four-star hotels charge 50 yuan handling fees, and the rest business hotels require 30- 100 yuan.

Room card lost:

Verify that the guest's identity is consistent with the registration → explain the regulations, and charge the guest or deduct the compensation fee from the deposit (30 yuan) → re-create the L and give the new key to the guest → notify the housekeeper center → insert the card into the room once with the management card (degaussing) to ensure that the key used before inserting the card is invalid.

pay attention to

When the guest checks out, the front desk staff should remind the guest to return the room key → If the key presented by the guest does not have a room card or deposit slip to prove his room number, the room attendant can be notified to make rounds and go through the check-out formalities only after the card is verified to be correct. When checking out, the guest leaves the key in the room: the room attendant checks the room and submits it to the front desk. All keys with creases, breaks, obvious stains and breakage shall be kept by the front desk supervisor.