What are the evaluation criteria for five-star hotels and platinum five-star hotels?

Number of rooms, service content, supporting facilities, etc.

first-class

6.5 Five-star 6.5. 1 The hotel has reasonable layout, reasonable functional zoning, convenient facilities and safe use. 6.5.2 The interior and exterior decoration are made of high-grade materials, with exquisite workmanship and outstanding style. 6.5.3 The indication signs are clear, practical and beautiful, and the graphic symbols of public information conform to GB/T10001.1and GB/T 1000 1.2. 6.5.4 There is central air conditioning (except villa resort hotel), and all areas are well ventilated. 6.5.5 A computer management system suitable for this star level shall be available. 6.5.6 There is a public audio relay system; The tune and volume of the background music are appropriate and the sound quality is good. 6.5.7 Facilities and equipment shall be well maintained, without noise, complete, neat and effective. 6.5.8 All management systems are sound and consistent with the hotel scale and star rating. 6.5.9 All descriptions and service terms shall be expressed in at least Chinese and English. 6.5. 10 can provide Mandarin and English services, and provide a second foreign language service when necessary. 6.5. 1 1 Front Hall A. The space is spacious, which is suitable for the reception capacity and does not make the guests feel depressed; B. Luxurious atmosphere, unique style, elegant decoration, harmonious tone and sufficient light; C. There is a general service desk suitable for the scale and star rating of the hotel; D. Each section of the main service desk is marked in Chinese and English, and the receptionist provides reception, inquiry and checkout services 24 hours a day; E. providing message service; F. Provide one-time ordinary bill settlement service (except commodities); G. provide credit card settlement services; H./kloc-provide foreign currency exchange service for 0/8 hours; 1. Provide promotional materials for hotel services, room price lists, local traffic maps in Chinese and English, national tourist traffic maps, introductions of local and national tourist attractions, timetables of major means of transportation, and newspapers and periodicals suitable for hotel guests; J. 24-hour room reservation; All right. There is a safe for valuables opened by the hotel and guests at the same time. The safe is safe and hidden, which can protect the privacy of guests; L set up a doorman 18 hours to receive Fujian; M Set up full-time baggage handlers, have special baggage carts, and provide baggage service 24 hours a day. There is a small luggage storage place; N. there are managers on duty 24 hours a day; O Set up a lobby manager to be on duty 24 hours a day; P. set up a guest rest place in the non-business area; Q. Providing valet booking and arranging taxi service; R the foyer and main public areas are equipped with ramps for the disabled, wheelchairs and toilets or toilet seats for the disabled, which can provide necessary services for the disabled. 6.5. 12 Room A. At least 40 rooms (sets) can be rented; B 70% of the guest room area (excluding bathroom and porch) is not less than 20 square meters; C. Luxurious decoration with cultural flavor, comfortable mattress, writing desk, wardrobe and clothes rack, coffee table, chair or sofa, bedside table, bedside lamp, table lamp, floor lamp, full-length mirror, luggage rack and other advanced supporting furniture. The interior is covered with high-grade carpets, or decorated with high-quality wooden floors or other high-grade materials. Using regional lighting, the illumination of the target object is good; D. The guest room door can be closed automatically, with door mirror, doorbell and anti-theft device. Post an emergency evacuation map and related instructions in a prominent position; E. There is a spacious bathroom, equipped with a high-grade pumping bucket, a dressing table (equipped with a washbasin, a toilet mirror and necessary toiletries), a bathtub with a shower head (there is no shower head in a separate shower room) and a shower curtain. Take effective anti-skid measures. The floor, wall and ceiling are decorated with luxurious building materials, with elegant and soft colors and good illumination for the target object. There is a good exhaust system, no obvious noise, and there is no obvious difference between the temperature and the guest room. There are 1 10/220V uninterruptible power sockets and telephones. Equipped with a hair dryer. 24-hour hot and cold water supply; F. There are convenient telephones, which can be used to make international and domestic long-distance calls directly or with prepaid telecommunication cards, with telephone descriptions and local main telephone guides; G. provide instructions for internet access services; H A color TV set with no less than 16 radio channels, with excellent picture and sound quality. Channel descriptions are available. The broadcast content should comply with the provisions of the China municipal government; First, there are audio equipment that guests can control, with good sound quality; J. There are noise prevention and sound insulation measures with good effect; K for the convenience of guests, there are at least two specifications of power sockets, and socket converters are provided; L. There are sand curtains and sunshade curtains; M. there is a single room; There is a suite; O. luxury suites with at least 4 rooms; P. there are stationery suitable for this star level. There are service guides, price lists, accommodation instructions, introduction of local tourist attractions (spots) and tourist traffic maps, and newspapers suitable for hotel guests; Q. Rooms and bathrooms should be cleaned 65,438+0 times a day, and sheets, sheets and pillowcases should be replaced daily or at the request of guests, and guest supplies and consumables should be fully supplemented, and they should be cleaned at any time at the request of guests. R cotton fabrics for bed (sheets, pillows, pillowcases, quilts, quilts, etc.). ) and bathroom knitwear (bath towels, bathrobes, towels, etc.). ) good materials, exquisite workmanship, soft and comfortable; Provide turndown service and extend good night greetings; Provide hot and cold drinking water and ice cubes 24 hours a day, and provide tea or coffee free of charge; U. A mini-bar (including mini-refrigerator) is set up in the guest room, which provides a proper amount of wine and drinks, with drinking utensils and price list; 5. When guests receive guests in the room, they can provide additional chairs and tea service as required; W. provide wake-up, information and voice mail services; Ten, provide clothes dry cleaning, wet washing, ironing, repair services, and return them to the guests within 24 hours. /kloc-provide express service for 0/8 hours; Y. there is a room delivery menu and wine list, providing 24-hour Chinese and western food delivery service. There are not less than 8 kinds of food delivery dishes, not less than 4 kinds of drinks and not less than 4 kinds of sweets, and there are food delivery cards that can be hung outside the door; Provide shoeshine service. 6.5. 13 restaurants and bars a. There are Chinese restaurants with reasonable layout and luxurious decoration. B there are professional foreign-related restaurants with reasonable layout, luxurious decoration and elegant style, equipped with characteristic kitchens; C There is a unique, elegant and reasonably located coffee shop (or simple western restaurant) that can provide buffet breakfast and western-style dinner. The business hours of coffee shops (or restaurants) shall be no less than 18 hours, with clear business hours; D There are more than three banquet halls or small banquet halls. Can provide banquet service; E. There are special bars or tea rooms or other places where guests can rest and communicate, and wine service is provided; F. Tableware is configured in complete sets according to Chinese and foreign customs, with high-grade materials, exquisite workmanship, distinctive features, no signs of damage and wear, bright and clean sanitation; G menus and wine lists shall be beautifully bound, complete and tidy, and the serving rate shall be no less than 90%. 6.5. 14 Kitchen A. The location is reasonable, the layout is scientific, and the food delivery route does not cross other public areas; B, wall tile, anti-skid material on the ground, geosyncline and ceiling; C the cold dish room and pastry room are separated independently, and the air conditioning equipment is sufficient. There are air disinfection facilities in the cold dish room; D there are places and facilities for the second dressing in the cold dish room; E. The roughing room is isolated from other operation rooms, and the temperature of each operation room is appropriate and the cold air supply is sufficient; F necessary cold storage and freezing facilities, and raw and cooked foods and semi-finished foods are placed in separate cabinets. There is a dry goods warehouse to regularly clean up expired food; G. the location of the dishwashing room is reasonable; H there are special facilities for placing temporary garbage and keeping it closed, and sewage facilities (geosyncline, range hood, exhaust port, etc.). ) keep it clear and clean; 1. There is a sound-proof, heat-proof and odor-proof spring door between the kitchen and the dining room, which can be separated in and out and automatically closed; J take effective measures to kill mosquitoes, flies, cockroaches and other pests. 6.5. 15 meeting and entertainment facilities: there are meeting and entertainment facilities and equipment, and corresponding services are provided. 6.5. 16 public * * * area with sufficient parking lots; B. There are a large number of high-quality passenger elevators in buildings with more than 3 floors, the cars are elegantly decorated and equipped with service elevators; C. there is a public telephone; D. All public areas have separate public toilets for men and women; E there are shops selling commodities such as daily necessities, souvenirs and handicrafts; F there is a business center that sells stamps, sends letters, handles telegrams, telexes, faxes, photocopies, international long-distance calls, and provides services such as typing and computer rental. G. purchase tickets for transportation, movies and visits; H. provide sightseeing services in the city; First, there is an emergency room; J having emergency power supply system and emergency lighting facilities; K. There are closed-circuit television monitoring systems in the main public areas; L. Carpets or other high-grade materials shall be laid on the floor of the corridor, and the walls shall be clean and decorated, with sufficient light for 24 hours and no obstacles. Emergency exit signs are clear and eye-catching, and the location is reasonable. 6.5. 17 At least 33 items should be selected.

Platinum five-star

6.6 Platinum Five-Star 6.6. 1 Have more than two years five-star hotel qualification. 6.6.2 The geographical location is in the central business district or bustling area of the city, and the traffic is very convenient. 6.6.3 The distinctive architectural theme and unique appearance help to establish the image of a tourist destination. 6.6.4 Internal functional layout and decoration can be combined with local history, culture and natural environment to appropriately express and contrast its theme atmosphere. 6.6.5 Except for the magnificent porch and entrance, the overall atmosphere of the hotel is extremely luxurious. 6.6.6 All kinds of facilities are fully equipped with first-class quality; There is an automatic temperature and humidity control system in the main area of the hotel. 6.6.7 Set up a special service area for the executive floor with reasonable location, complete functions, elegant taste and gorgeous decoration, and provide butler service for the executive floor for at least 24 hours. 6.6.8 Have at least the following five items: a. The area of ordinary guest rooms is not less than 36 square meters; B there are high-class western restaurants with reasonable layout, luxurious decoration, elegant style and international standards, which can provide formal western-style dinners and banquets; C. There is an independent closed bar with reasonable location, elegant decoration and strong atmosphere; D a banquet hall with a clear height of not less than 5 meters and a capacity of at least 500 people; E. The international recognition is extremely high, and the average income of each rentable room is in the forefront of local hotels with the same star level for three consecutive years; F there are special supporting facilities with spectacular scale, unique concept, scientific layout, elegant decoration and outstanding performance. 6.6.9 At least 37 items should be selected.