Five examples of personal views on front desk work

From perfection to innovation in your work, it is your own value, your own process of progress, and your confidence and ability to meet challenges. I think only people who are engaged in this industry know what each industry is like, and as a receptionist, they must have a lot of feelings about this profession. Today, I will bring you a personal experience example of front desk work, hoping to help you.

Example of personal views on front desk work 1

First, study in practice and try to adapt to work. This is my first job after graduation. As a newcomer, when I first joined the company, I was not familiar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work materials at the front desk and the functions of various departments in the company in a short time. It also allowed me to quickly complete the transition from a student to a staff member.

It is said that the front desk is the window of the company's external image. Just three months has given me a new understanding and experience of this sentence. The front desk is not a vase. Everything you say and do represents the company. The guests who receive the company's visit should be greeted politely, the attitude of answering the phone should be kind, the daily affairs of the office building should be handled seriously, and colleagues should be treated with humility and sincerity, so that I can learn at work, improve in my study and benefit a lot.

Second, learn the company's corporate culture and improve yourself. Joining this big group of _ _ _, I really realized the connotation of "diligence, professionalism, self-confidence, vitality and innovation", which means that the copyright of _ _ _ articles belongs to the secretary and author! The essence of culture, I think, is also the driving force to motivate every employee to move forward. I feel this culture from the professionalism of leaders and colleagues. In such a good working atmosphere, I also ask myself to devote myself to my work with an enterprising and optimistic attitude, do my job well, find out the shortcomings in my work in time, communicate with the department in time, and strive to do my job well and be qualified. This has always been the goal and direction of future work.

Third, expand your knowledge and constantly improve yourself. Three months' work also gave me a sense of crisis. I will receive some faxes and materials in English at work, and some customers will call me for more professional consultation. Therefore, it is not enough to rely on my current knowledge and understanding of the company. I think I should constantly recharge myself in my future work, broaden my knowledge and reduce the gaps and mistakes in my work. When you first enter the workplace, it is inevitable that there will be some small mistakes that need to be corrected by the leaders; But as a lesson from the past, these experiences also made me mature, and I studied more comprehensively when dealing with various problems to prevent similar mistakes from happening.

I learned a lot from this job and felt a lot. I am deeply proud of the rapid development of the company. In the future work, I will strive to improve my self-cultivation and connotation, make up for the shortcomings in my work, constantly sum up experience in my new study, do my job well with a modest attitude and full enthusiasm, and give full play to my potential to contribute to the construction and development of the company!

In my daily work, I will do the following:

(1) Assist all departments to register, submit and distribute all kinds of official documents, and put the documents that have not been specifically sorted out before into labeled folders.

(2) Do a good job of sending and receiving all kinds of letters.

(3) Do a good job of sorting out low-value consumables.

(4) Cooperate with superior leaders to assist each department.

(5) Do a good job in the management of office supplies. Do a good job in the registration of office supplies, distribute them as needed, do not waste them, and count them on time, so as to replenish office supplies in time and meet everyone's work needs.

(6) do a good job in the maintenance of office equipment,

(7) Assist the superior to do a good job of scheduling and duty during holidays to ensure the safety and security of the company during holidays.

(8) Complete other tasks assigned by the leaders seriously, on time and efficiently.

In my daily work, I must follow the principle of precision, detail and accuracy, make careful preparations and arrangements, achieve standard operations and posts, and strictly implement the rules and regulations of the office.

In administrative work, I will do the following.

(1) Do a good job in the services of all departments: strengthen the contact and communication with the information officers of all departments, transmit information quickly and systematically, and ensure the timely and accurate information transmission within the company.

(2) Do a good job in employee service: feedback employee information to company leaders in time, and make a good bridge between employees and leaders.

(3) Assist the superior leaders of the company to improve various rules and regulations of the company.

I will do the following three things to improve my personal accomplishment and professional skills:

(1) Participate in basic management training arranged by the company to improve professional skills.

(2) Learn work experience and methods from leaders and colleagues, and quickly improve their own quality.

(3) Improve the knowledge level through individual independent learning.

I know very well that a person's ability is limited, but his development opportunities are unlimited. This is the era of knowledge economy. If we can't improve our personal skills and professional skills quickly, then we will be eliminated by this society. Of course, to improve yourself, we must first have a good platform. I think the company is my best platform. I must seize this opportunity to improve my work level and self-cultivation at the same time and realize my highest value.

4. Other work

(1) Assist the Human Resources Department in all kinds of work.

(2) Complete other temporary work in a timely, earnest and accurate manner.

Personal views on the front desk work example 2

Time is always fleeting. I have gained a lot from working at the front desk for more than two months. Since I took office, I have tried my best to adapt to the new work of the working environment and the front desk, and earnestly performed my duties and completed all the work.

First, the daily work content:

1, transfer calls, accurately transfer visitors' calls, and treat harassing calls gently to improve work efficiency;

2. Receive and guide visitors, and cooperate with the personnel department to register applicant information;

3. Update the address book. In view of the company's large personnel transfer and many new employees, the address book cannot be changed in time, which affects the communication between departments and between customers and the company. Therefore, it is necessary to do a good job in follow-up work, update the address book in time, and often communicate with various departments in future work to get correct information in time;

4. Attendance records, input fingerprints for new employee registration, and make supplementary attendance records;

5. Record the daily duty and clean the front desk and VIP room;

6. Turn on the led screen at 9: 3- 1: every day to check the usage. If there is any fault, contact relevant personnel for maintenance immediately;

7. Clean the offices of the general manager and chairman;

8. Receive daily newspapers and mails and hand them over to relevant personnel in time;

9. Distribute the company's documents, distribute the documents to all departments in time, and quickly convey the company's policies and measures;

1, for meeting work, notify personnel to attend the meeting on time before the meeting and prepare tea; Tea should be added in time during the meeting; Clean the meeting room after the meeting;

1 1, register the temperature every day, turn on the air conditioner as required and make records;

12, check the front desk lamp, VIP room and warehouse lock after work to ensure that the air conditioner and computer power are turned off.

Second, the existing problems:

You don't do things carefully enough, you don't think comprehensively, and sometimes you forget things. At present, the company has a large turnover of personnel, and there are many and frequent people going in and out, which has caused some omissions.

Third, give yourself advice:

1. As an employee of the general office, besides being down-to-earth and conscientious, we should also pay attention to communication with various departments. Understand the development of the company and the work content of each department. With these knowledge reserves, you can answer the questions of visitors in time and accurately, and transfer the calls of callers accurately.

2. In accordance with the provisions of the premise, but also pay attention to methods, a firm attitude, euphemism, and strive to improve the quality of service.

3. Be considerate and careful in doing things. Sometimes because some small problems lead to big mistakes, always think of the consequences first;

4. Work progress and problems encountered in the process of work should be fed back to the superior because they cannot be handled in time.

5. Strengthen the study of etiquette knowledge. Studying at work is not enough. After work, you must also learn relevant professional knowledge and understand the common sense of etiquette that you must abide by when interacting with people.

These are exactly what I lack in my work. Through thinking, I think that no matter which position, no matter what job, it is a part of the company's overall organizational structure, and it is for the company's overall goals. For the front desk work, it should be "the starting point of company image and service". Because for customers, the front desk is the first step for them to contact the company, and it is also the first impression of the company. The first impression is very important, so the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. With the understanding of its importance, I further thought about how to do my work well. So I will definitely work harder in the days to come!

Personal views on the front desk work Example 3

It has been more than a year since I joined the company. There, I went from a student to an employee, learned more knowledge and skills, and improved in all aspects. With the support of the leader and the help of my colleagues, I finished my work well. I am very grateful to the company leaders for giving me this growth platform, so that I can continue to grow and learn in my work and improve my own quality. Now I will summarize my work in the past year as follows:

I. Daily work

1, make things detailed, organized and standardized.

The work at the front desk is trivial, sending and receiving faxes, emails and newspapers, maintaining office equipment, delivering water and receiving different visitors. When I first came into contact with work, sometimes things get together, and I feel a little overwhelmed and seem to be in a hurry. Although the work was completed, some details were not noticed during the work, and things seemed chaotic. The efficiency is also low.

After continuous exploration and summary, I realized that in order to complete these tasks with high quality, we must first make an overall plan for the work, and then start from the details, adhere to good working conditions and improve efficiency. Only by constantly improving ourselves can we be competent for seemingly simple administrative work. At this moment, I have been able to arrange my work as a whole and try to handle the details of my work properly. Strive to give you the best support and service, constantly improve your professional level, and always demand yourself according to professional standards. At the same time, standardization needs to be strengthened, and I will pay more attention to this point in my future work.

2. Adhere to good working conditions.

Low people are kings, and low land is the sea. Administration itself is a service and support work, especially the reception at the front desk. When a customer visits or the company has a large meeting, the front desk will be responsible for some tea preparation and service, understand everyone's needs and serve everyone in time. Drivers who pick up other people, such as newspaper delivery, water delivery and visitors, should also be considerate and reflect the good image of the company.

Only by adhering to good working conditions can the service quality be improved. In the process of work, I ask myself to avoid negative emotions, keep in mind my job responsibilities, always put my position at a suitable height, and devote myself to my work with the attitude of serving others and improving myself. This is also a necessary accomplishment for an administrative staff.

3. Learn communication and teamwork.

Communication is an indispensable skill for a person to survive in this society. The front desk work needs to deal with many people at home and abroad and all sectors of society. Communication, good and effective communication is particularly important. In this year's work, communication is basically smooth, but there are also many problems. When something happens, I lack the initiative and initiative of communication in many cases. Always take time to think, instead of understanding and communicating in time, and deal with things a little passively. So it also wastes some time and reduces work efficiency. This is a very unprofessional aspect.

Be proactive and solve problems in the first place. Not only can I finish my work better, but I can also help myself to develop the quality of not escaping and being responsible to the end. In the future work, I will use this standard to demand myself and strive to finish the work better.

The company is a whole, and every employee is a part of it. No matter what position we are in or what job we are engaged in, we cannot do without the cooperation of our colleagues. This requires us to have team spirit. On the basis of good communication, we can cooperate with colleagues and do a good job in unity and cooperation. This is also deeply felt at work. I will, as always, cooperate seriously, forge ahead, and at the same time be strict with myself and do all the work well.

Second, strengthen their own skills and literacy.

Going out of school and entering the workplace for the first time is very lacking in skills and experience. After this year's study and accumulation, we have been able to ensure the normal operation of all the work in this position, but there are still many shortcomings. I also look for shortcomings in my work, study hard and cultivate my skills.

At present, I have studied relevant professional knowledge, including the professional quality and ability improvement of the front desk, file management, administrative overall management and other related materials. The knowledge of financial accounting is also lacking, and I am also learning this knowledge.

Knowledge. After these studies, my skills have been improved to a certain extent. I hope to have the opportunity to participate in relevant training in my future work and improve my work skills to a greater extent.

I will study hard when I see some good working methods of my colleagues in my usual work. I really feel that every leading colleague around me is a teacher with different advantages, and everyone has something to learn. Sometimes work skills are not only learned from books or made by yourself, but also need to absorb the essence of others.

Three. Work achievements and existing problems

1, work result

Office equipment, vats of water and other accounts are complete; Services such as catering, hotels and reservations are basically perfect; Daily inspection and all kinds of maintenance are carried out smoothly; Various account reimbursement process specifications; Other services and follow-up work were carried out in an orderly manner.

2. Existing problems

(1) The work is not detailed enough: the front desk work is detailed, but there are many places I haven't done yet. In terms of service guarantee, the sanitation of the conference room, tea room, front desk hall and office hall on the second floor is not in place, and problems cannot be found in time, let alone solved in time. There are also problems with the cups used for entertainment and some service directions, which do not provide convenient services for everyone.

(2) Insufficient execution: When receiving instructions from leaders to complete a certain job, execution often gets stuck. This has something to do with my understanding of tasks and instructions, my flexibility in problems and my actions.

(3) Low work efficiency: Due to their own knowledge structure and work skills, some work efficiency can't keep up. For example, some documents cannot be completed with good quality and quantity due to the lack of knowledge and skills of office software. The same is true for other professional jobs.

The above problems will be solved in 20 years' work.

During the one-year work, I really learned a lot, and I am very grateful to the leaders for their tolerance and support, so that I can have such an opportunity to work, study and grow. In the next work, I will make persistent efforts to do better.

Personal views on the front desk work Example 4

Unconsciously, I have been employed for more than a year. Here, I started my work as an employee from a school student, and learned more knowledge and skills, which improved in all aspects. With the support of the leader and the help of my colleagues, I finished my work well. I am very grateful to the company leaders for giving me this growth platform, so that I can continue to grow and learn in my work and improve my own quality. Now my work for one year is as follows:

I. Daily work

1, make things detailed, organized and standardized.

The work at the front desk is trivial, sending and receiving faxes, emails and newspapers, maintaining office equipment, delivering water and receiving different visitors. When I first came into contact with work, sometimes things got together, and I couldn't cope with it, as if I was in a hurry. Although the work was completed, some details were not noticed during the work, and things seemed chaotic. The efficiency is also low.

After continuous exploration and summary, I realized that in order to complete these tasks with high quality, we should first make an overall plan for the work, and then start with the details to maintain a good working condition and improve efficiency. Only by constantly improving ourselves can we be competent for seemingly simple administrative work. Now, we have been able to better coordinate our work and try to properly handle the details of our work. Strive to give you the best support and service, constantly improve your business level, and always demand yourself according to professional standards. At the same time, standardization needs to be strengthened, and I will pay more attention to this point in my future work.

2. Keep in good working condition

Low people are kings, and low land is the sea. Administration itself is a service and support work, especially the reception at the front desk. When a customer visits or the company has a large meeting, the front desk will be responsible for some tea preparation and service, understand everyone's needs and serve everyone in time. Drivers who pick up other people, such as newspaper delivery, water delivery and visitors, should also be considerate and reflect the good image of the company.

Only by maintaining good working conditions can the service quality be improved. In the process of work, I ask myself to avoid negative emotions, keep in mind my job responsibilities, always put my position at a suitable height, and devote myself to my work with the attitude of serving others and improving myself. This is also a necessary accomplishment for an administrative staff.

3. Learn communication and teamwork.

Communication is an indispensable ability for a person to survive in this society. The front desk work needs to deal with many people at home and abroad and all sectors of society. Communication, good and effective communication is particularly important. In this year's work, communication is basically smooth, but there are also many problems. When something happens, in many cases I lack enthusiasm and initiative in communication. Always take time to think, instead of understanding and communicating in time, and deal with things a little passively. So it also wastes some time and reduces work efficiency. This is a very unprofessional aspect.

Be proactive and solve problems in the first place. Not only can you finish your work better, but you can also encourage yourself to develop the quality of not escaping and being responsible to the end. In the future work, I will use this standard to demand myself and strive to finish the work better.

The company is a whole, and every employee is a part of it. No matter what position we are in or what job we are engaged in, we cannot do without the cooperation of our colleagues. This requires us to have team spirit. On the basis of good communication, actively cooperate with colleagues and work in groups, so as to do a good job. This is also deeply felt at work. I will, as always, cooperate seriously and actively, and at the same time be strict with myself and do all the work well.

Second, strengthen their own skills and literacy.

When I leave school and enter the workplace for the first time, my ability and experience are very lacking. After this year's study and accumulation, we have been able to ensure the normal operation of all the work in this position, but there are still many shortcomings. I also look for shortcomings in my work, study hard and cultivate my ability.

At present, I have learned relevant professional knowledge through-,including the professional quality and ability improvement of the front desk, file management, administrative overall management and other related contents. The knowledge of financial accounting is also lacking, and I am learning this knowledge. Through these studies, my skills have been improved to a certain extent. I hope I can have the opportunity to participate in relevant training in my future work and improve my work skills to a greater extent.

I will study hard when I see some good working methods of my colleagues in my usual work. I really feel that every leading colleague around me is a teacher with different advantages, and everyone has something to learn. Sometimes work skills are not only learned from books or made by yourself, but also need to absorb the essence of others.

Three. Work achievements and existing problems

1, work result

Office equipment, vats of water and other accounts are complete; Services such as catering, hotels and reservations are basically perfect; Daily inspection and all kinds of maintenance are carried out smoothly; Various account reimbursement process specifications; Other services and follow-up work were carried out in an orderly manner.

2. Existing problems

(1) The work is not detailed enough: the front desk work is detailed, but there are many places I haven't done yet. In terms of service guarantee, the sanitary maintenance of the conference room, tea room, front desk hall and office hall on the second floor is not in place, and problems cannot be found in time, let alone solved in time. There are also problems with the cups used for entertainment and some service directions, which do not provide convenient services for everyone.

(2) Insufficient execution: When receiving instructions from leaders to complete a certain job, execution often gets stuck. This has something to do with your own understanding of tasks and instructions, and your own flexibility and movements.

(3) Low work efficiency: Due to their own knowledge structure and work skills, some work efficiency can't keep up. For example, some documents cannot be completed with good quality and quantity due to the lack of knowledge and skills of office software. The same is true for other professional jobs.

The above problems will be solved in 20 years' work.

I really learned a lot in this year's work. I am very grateful to the leaders for their tolerance and support, so that I can have such an opportunity to work, study and grow. In the next work, I will make persistent efforts to do better.

Personal views on the front desk work example 5

Leaders:

After working at the front desk for a week, I have a clear understanding of the front desk work and all the work involved in the hotel front desk. Now I make the following summary: the front desk is the facade of a hotel, the place where guests have their first impression of the hotel, and the first department to influence and provide services to guests. The efficiency and profit creation of a hotel basically starts from there. The front desk service basically covers all the services that the hotel can provide, so the front desk service personnel need to know enough about all the departments of the hotel to provide satisfactory and thoughtful services to the guests. The main work of the front desk is divided into reception, room sales, check-in, check-out, expense settlement, restaurant, company and team accounts. Of course, this also includes answering questions for guests and helping them deal with service needs. The additional requirements of ordinary guests are basically the same. Getting a hair dryer, changing a towel and adding a bench are usually trivial things. Sometimes some guests will be unreasonable, but as the saying goes: "The customer is God" and "The guest is always right", which are well-known business maxims in the hotel industry.

During the period, I found that the hotel's room card is different from other hotels. Instead of using room card leather to install the room card, it uses post-it notes, which is simple and practical to operate and saves costs, reflecting the concept of hotel thrift. This is worth carrying forward. While discovering the advantages, I think the hotel also has some problems. For example, when guests come to the hotel to check in, they are not members of the hotel and cannot enjoy the membership price of the hotel. But at this time, the waiter should actively promote the membership card and let the guests handle it. But after this week's communication, I found that the waiter didn't want the customer to apply for a membership card, because after the membership card, the commission of this member would not be as high as that of ordinary individuals. I think this will reduce the hotel's passenger flow and profits. Waiters can't directly influence the hotel for their own personal interests.

My personal suggestion is:

(1) service, to provide personalized service. When guests check in, we can care more and ask more questions. As a foreigner, I feel deeply in this respect. I can explain the local customs to them more, and take the initiative to introduce them to the locations of stations, shopping malls and scenic spots, so that guests can have a sense of family intimacy.

As an express hotel, the most important thing is the word "fast". When checking out, some guests always say "hurry up, I'm going to catch the bus!" " At this time, I feel that a person is a little slow to do these tasks, and always can't meet the requirements of the guests. I think there should be a full-time cashier, so that one cashier can be assigned under the heavy workload, which can reduce the pressure on the cashier, make the cashier clear-headed and make no mistakes, thus speeding up the check-out of the guests and not keeping them waiting for a long time. More importantly, this way of working can quickly let newcomers gain experience, and colleagues will guide them when the workload is small. When the workload is heavy, you can absorb more experience and grow rapidly.

Last but not least, smile service. I think it is impolite to pay attention to manners and manners when talking to guests, and it is impolite to keep staring at them. Smile when dealing with guests. We must keep smiling when guests criticize us. No matter how angry the guests are, our smiles will "put out the fire" and many problems will be solved. Use more polite expressions, say hello when guests come, send them away when they leave, and apologize when they are in trouble. As long as we keep smiling, we will get unexpected results. In my opinion, only by paying attention to details, starting from small things, starting from small things, can we do our work better.