Speech by the hotel room supervisor in the competition for posts

Speech by the hotel room supervisor in the competition for posts

It will be more effective to write a speech with correct writing ideas. In the ever-changing modern society, more and more people will use speeches, but they have no clue when writing them? The following is my speech on the competition of hotel room supervisor for your reference, hoping to help friends in need.

Speech at the Hotel Room Supervisor Competition 1 Leaders and colleagues,

Good afternoon everyone!

Thank you for your support and encouragement!

I am both happy and uneasy to be awarded the honorary title of "Excellent Manager". I can use this sentence to express my mood at the moment. "My restless heart can't stop ups and downs, and I am both sad and happy."

It is with this uneasy mood that I speak now. I hope everyone will give me some applause and encourage me again! Thank you!

Time is thin, fingers are wide, and time has slipped through her fingers. In this way, the first half of 20xx passed quietly without knowing it. In the hotel, some people become the mainstay of the hotel and realize their self-worth; Some people do nothing and waste time. Some people are full of complaints and always think they are different, but in the end they get nothing. Everyone has a different work trajectory, and our attitude determines where our trajectory goes. My work attitude is to do my duty and refuse to neglect my duty.

So which position needs me to perform my duties? I think everyone who knows me must know that it is the position of room supervisor. Housing management has a heavy workload, checking 66 rooms every day. We should not only check the sanitary condition of the room, but also check the equipment and facilities of the room. It can be said that we should concentrate on three tasks. We make rounds until noon every day, sweating like a pig, and even have no strength to walk in the afternoon. Every time we check a room, we kneel almost three times. Sometimes we are too weak to stand up. There is nothing we can do, just like children, we climb to the next place where we need to kneel. I am no exception. My knee is cocooned. When the workload is heavy, I can't even straighten my back. What I ask of me is to work hard, treat every room seriously, and strive to provide clean, tidy and comfortable rooms for the guests.

Room supervisor is a physical activity as well as a mental activity. We not only need the mother-in-law's mouth to nag; We also need a sharp mouth to convince employees verbally; We also need a gentle mouth to soothe the fragile hearts of employees. For this mental work, my goal is to become a skillful craftsman. Because there are no disposable materials in the hands of skilled craftsmen, even talented people will have their own uses. In other words, in the work, housing management should be good at discovering the advantages and disadvantages of employees, reasonably arranging work, and giving full play to their talents.

The housekeeper should be a good soldier and a skilled craftsman. A good soldier has three requirements:

One is to have excellent technology. The computer room supervisor should not only be familiar with the workflow of the computer room and master the basic computer operation, but also have strong organization, management and training capabilities.

Second, obey orders, obey orders. The room supervisor should maintain a high degree of consistency with the hotel leaders in thought and action. Strictly abide by the rules and regulations of the hotel; Hotel leaders' instructions, resolutely implement.

The third is to complete the task well. The task of the room supervisor is to let the guests feel the warmth and happiness of "home". In terms of facilities and equipment, it is necessary to ensure the basic normal use, but also to ensure convenient layout and meet warm requirements. In terms of services, we should provide personalized services on the basis of providing standardized services.

I am a glorious hotel employee, and I will strive to be a "skilled craftsman" and a "good soldier". I know that I shoulder the mission of serving guests, contributing to society and shaping myself. Here, I swear: during my work in the hotel, I will serve the leaders, obey the command, serve with all my heart and do things with all my heart. I am determined to be an excellent manager who is loyal, dedicated, virtuous, skilled and willing to contribute, and strive hard for the prosperity and development of my career and the realization of the value of my life.

Thank you again for your support and encouragement!

Speech of Hotel Room Supervisor Competition 2 Dear leaders,

Today, I am competing for the position of floor supervisor in the housekeeping department of xx International Hotel. First of all, let me introduce my basic situation to you.

First of all, my personal situation

I graduated from South China University of Technology, majoring in business management. I am 22 years old. Since I started to work in the housekeeping department of xx International Hotel on February 3rd, 20xx65438+KLOC-0, I have gained a deep understanding of the hotel through continuous learning at work, and my ideological, political and professional level has been greatly improved.

Second, personal competitive advantage and self-characteristics statement

(A) personal characteristics

1, the individual mind is relatively flexible and can make corresponding countermeasures according to the specific situation.

2, has a certain theoretical basis, can make the personal point of view on the problem at a higher level.

3. Be good at learning, thinking and analyzing.

4. Be good at planning and planning.

5. The knowledge reserve is comprehensive.

6. Strong execution.

(B) personal competitive advantage statement

1, with integrity, good cultivation and perfect work style. Always be open-minded, fair and decent, considerate, kind to others, and don't make small moves. I have always believed that a person's noble sentiments and accomplishments are not created out of thin air, but cultivated through continuous study and practice. Therefore, whenever I have time, I will work hard to strengthen my study and make myself a person with noble sentiments and self-cultivation without affecting my work. Can bear hardships and stand hard work, serious and responsible. I do what others don't want to do and what others ask me to do first. Never take the blame, jobbery, and compete with others for fame and profit. The work assigned by the leader always tries his best to do it, and never shirks it without reason.

2. Have a comprehensive organization and coordination quality and ability. Know the general situation, take care of the overall situation, deal with problems comprehensively, and work conscientiously and responsibly. Have the quality of uniting comrades and correctly handling relations with leaders and other comrades; Doing things can be clear-headed, restrained and clear-headed, just right.

3. Love your work, pursue the principle of doing things, and try your best to do it well. Never flinch when encountering problems, try to find solutions and improve your working ability in the process of solving problems. Have a high level of business skills, work in the hotel industry for four years, be able to integrate theory with practice, and be familiar with the hotel's workflow and operation mode.

4. Have a strong sense of innovation. I am active in thinking, quick to accept new things, and love learning, thinking and putting forward new ideas. I attach great importance to exerting subjective initiative in my work, and have a strong sense of innovation and advancement, which is conducive to opening up a new situation in my work, especially suitable for enterprise management under fierce market competition.

5, rich management experience, engaged in front-line staff, front-line management work, with a certain management practice ability.

6. Dare to break the old and establish new ones and carry out reforms.

Third, the understanding and proposition of the housekeeping department:

Regarding the work of modern hotel rooms, I would like to talk about my ideas from the following two aspects.

1, the development of department management. Department management:

A department is a team, big or small. Everyone in the team must have the same corporate mission. Therefore, no one should first have a clear positioning of dissatisfaction. You can design a daily career development plan for everyone in the team and tell them the team development goals. Let everyone in the group understand that personal interests are closely related to the interests of the whole team and even the interests of the whole hotel. A glory, a humiliation. After a period of time, the department personnel will be reorganized. I think every employee should have the following basic qualities: love their employees, respect their work, have strong learning ability, dare to challenge authority and have team spirit. After a period of time, we will steadily push forward the house selection, eliminate those who have no basic qualifications and are not suitable for post work, and introduce new personnel, and finally achieve the goal that all the staff in the housekeeping department are consistent with the team's development goals. For management.

2. On the basis of the original work details, the new management mechanism of the component room needs personality publicity when it is not in operation, but too much personality publicity loses the team spirit. Only on the basis of perfecting the management mechanism can enterprises and groups be beneficial and harmless. The new management mechanism should include the following aspects:

1) Performance appraisal and distribution mechanism

2) scientific and standardized workflow

3) reward and punishment mechanism of the department

4) Define the work content and responsibilities.

3, always pay attention to the flexibility of management.

An object and a weapon. There is a kind of relaxation. Always pay attention to the flexibility of management, and consider problems for employees as much as possible without violating the company's principles. On the one hand, it is easy to gain the sincere recognition of employees, facilitate the definition of team goals and maintain team stability. On the other hand, it is convenient to really understand employees and give full play to their talents.

Fourth, the understanding of competitive positions.

Job responsibilities:

(1) is responsible for supervising and inspecting the room reception service on the floors under its jurisdiction to ensure the normal and smooth room reception, and is directly responsible to the housekeeping manager.

(2) Grasp the employees' thoughts and working conditions, and give full play to the role of the team leader. Be good at persuading and mobilizing, and do patient and meticulous ideological work.

(3) Organize and allocate manpower according to specific reception tasks. Receive VLP and assist the team to master layout specifications and requirements.

(4) Check the room layout, cleanliness and service quality every day to maintain a normal and stable level.

(5) Summarize and verify the guest room status, and provide accurate guest room status report to the front desk in time.

(6) Carry out regular maintenance on guest room facilities and equipment to ensure that guest room facilities are in good condition and the information is complete. Warranty in time if damage or failure is found. Put forward the plan of equipment update and layout update. Master the daily consumption of linen and room supplies changed by each team.

Verb (abbreviation for verb) takes on the job after the competition is successful.

First of all, as the head of housekeeping department, we must understand the manager's main working ideas and goals. I want to sum it up in 20 words, that is, "do a good job in service, strengthen the quality inside, cultivate the image outside, and develop and strengthen ourselves."

1, conscientiously implement the hotel's decisions, strengthen study, be proactive, be pragmatic, explore and innovate, constantly improve their comprehensive quality and innovative ability, unite all colleagues with sincere feelings, fully mobilize everyone's work enthusiasm, and do a good job with one heart and one mind.

2, establish and standardize a series of rules and regulations, detailed division of responsibilities, top-down, so that everything is managed, parts are implemented, standardized and orderly, rules-based.

3. Establish and improve the competition mechanism. We should give full play to everyone's strengths and arouse their enthusiasm for work.

4. Put yourself in a proper position, be a supporting role and be a good adviser. First of all, we should do our best for the overall work in the department, collect all kinds of information for the manager's reference, and provide all kinds of suggestions and opinions to the manager to help him make a smooth decision; Secondly, we should have the idea of overall consideration, be a coordinator of managers, and make decisions in line with the wishes of most people.

5. Let every employee establish the concept of safeguarding consumers' legitimate consumption interests. At the same time, take service instrument, service attitude, service discipline and service order as the basic contents of training, so that employees can establish the concept that "customers are God and employees represent enterprises".

6. Make arrangements, guidance and assessment for employees.

Dear company leaders, sincere and decent is my attitude! Diligent and pragmatic, pioneering and innovative is my working attitude! If the company entrusts me with the responsibility of not being in charge of the guest room, I will certainly live up to everyone's expectations, give full play to my intelligence, work harder with a high degree of enthusiasm and a high degree of responsibility, and assist the manager to make new improvements, new breakthroughs and rise to a new level in the daily work of hotel operation.

Speech of Hotel Room Supervisor Competition 3 Dear leaders, judges and colleagues,

Hello everyone!

Carnegie, a master of international success, said, "Don't be afraid to sell yourself. As long as you think you are talented, you should think you are qualified for this or that position. " With this sentence and many years of hotel work experience, today I stepped onto the podium with confidence and passion to participate in the competition, confident that I have the ability to carry this burden.

My name is xx, and I am 28 years old. I have been working in the hotel since the opening of 1999. I have worked as a waiter for three years, a clerk for two years in the office, and a foreman since 20xx. Since I worked, I know that no pains, no gains. Therefore, at work, I am always diligent, and I have some contributions to make. I am not lazy, and I am willing to bear hardships. Because of my excellent work, I have won many titles, such as advanced individual and excellent employee.

Today, I took to the podium to participate in the competition for the post of director, not only inspired by Napoleon's famous saying that "soldiers who don't want to be generals are not good soldiers", but more importantly, I feel that as a contemporary youth with ideals, ambitions and a sense of responsibility, as an employee who is interested in contributing to service reform and development, I should be duty-bound to stand up and accept the selection of leaders and colleagues.

"Since God has given talents, let them be employed!" . I dare not say how talented I am. After weighing myself, I feel that I have the following advantages in participating in the supervisor competition:

First, love service and be willing to bear hardships. Since I chose to be a hotel waiter in 1999, I have closely linked my future and destiny with the hotel. At work, I always actively integrate my own development into the development of the hotel. Work hard, be dedicated, be proud of dedication, and take pleasure in suffering. The more burden the leader gives me, the more sense of accomplishment I have. Instead, I feel very scared and have no goal in life. Overworked work has always been my pursuit of work.

2. Strong adaptability and rich work experience. Since 1999 joined the work, I have worked as a waiter for three years and exercised at the grass-roots level for three years, which has enabled me to master the most basic work skills and become familiar with one desk, one chair, one room and one living room in the hotel. It can be said that in the past few years, every work experience is a rare experience in my life, an important improvement of my ability and a valuable asset in my life! In particular, I have been a foreman for more than a year, which has enabled me to give full play to my various abilities and laid a solid foundation for me to do a good job in the next supervisor competition report.

Third, I have strong communication, organization, coordination and management skills. I am easy-going and can deal with all kinds of people. I grew up in a hotel at the grass-roots level, and I know well the working conditions and psychological needs of grass-roots employees. At work, I get along well with them, which is more convenient for future management. At the same time, as a foreman for more than a year, I have learned a lot and grown a lot, which makes me more deeply aware of the importance of combining theory with practice, and deeply feel that my communication skills, coordination level and leadership ability have been comprehensively improved, making my future steps more solid.

Fourth, years of work practice have helped me to develop a rigorous, meticulous, solid and efficient work style. You don't need a whip when you aim high. My personal character is the pursuit of perfection. No matter what work I do, if I don't do it, I will pursue Excellence and strive to reach the first-class level. This personality urges me to put pressure on myself, forge ahead with a heavy load, and try my best to do my best. I have a strong sense of professionalism and responsibility, and my work is rigorous and meticulous, efficient and fast. At the same time, over the years, it has also created my strong character of taking responsibility and never giving up. All these provide a reliable guarantee for me to do a good job as the deputy director of the hotel housekeeper department.

Gold is not enough, no one is perfect. Here, I would also like to frankly report to you the shortcomings I have realized. There are four main points:

First, unite sincerely and actively assist the manager to do all the work.

Support, understanding and friendship among colleagues are more important than anything else. In terms of unity, we should put ourselves in a correct position, correctly understand and treat ourselves, have the overall situation in mind and be a good supporting role. Actively assist the manager to do all kinds of management work, be approachable in work and life, tell the truth, do practical things and seek practical results. Unite colleagues to work together.

Second, assist the manager to strengthen guest room management and improve various management systems.

I will continue to look for new working ideas and methods, actively assist the manager in the competition for the director of housekeeping operations, and establish a sound internal management process. Strengthen the management concept of "people-oriented, innovative human resources", actively carry out the selection activities of "service star" and "skill star", and set up "grievance award". Maximize room income and room occupancy rate, change the working status and enthusiasm of employees, clarify the responsibilities of each position, and let each employee know what he needs and how to do it.

Third, take the lead in setting an example and provide good service.

At present, with the increasingly fierce competition in the hotel industry, guests have higher and higher requirements for hotel service quality. Nowadays, the competition between hotels is also the competition of service quality in essence. Excellent service can not only attract tourists, but also bring considerable economic benefits to the hotel. On the contrary, inferior service can not only attract guests, but also cause the loss of tourists to the hotel, which has a bad influence. How to ensure the quality of hotel service is a problem faced by many hotels. To this end, I will strive to provide the service level of the hotel, run the service users through the whole work, provide customers with the best quality and service, reposition the problems of room hygiene, public place hygiene, waiter safety and courtesy, strengthen the training of service personnel, do a good job in hotel services, and strive to improve room income and room occupancy rate.

Fourth, strive to strengthen their own quality construction.

Strike while the iron is hot. If I can successfully compete for the position of department head, I will work hard to strengthen my self-cultivation, study hard, and constantly improve my business ability and management ability and improve my comprehensive quality. Establish a correct world outlook, outlook on life and values in the struggle for service, consciously stand the test, grasp the rudder of life in the complicated society, correct the course of life, and dedicate a sincere heart to the hotel.

Leaders, judges and colleagues, Li Ka-shing, the richest man in Hong Kong, once said that being overqualified is basically useless, because being overqualified will inhibit people's potential; Small materials are useful and basically useful, because small materials are conducive to stimulating people's potential. I hope to take advantage of the "east wind" of personnel reform in our company and give me a chance to make good use of this "small material". Once I have done it, I sincerely welcome you to look at me critically and give me more valuable opinions. Finally, I want to end my speech with Churchill's famous saying: "I have nothing to offer but blood, toil, tears and sweat."

My competitive speech is over, thank you!

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