Performance appraisal indicators for various departments of the hotel

Key performance appraisal indicators of the front office department:

1. Guest room turnover

2. Customer checkout error rate

3. Booking information error rate

4. Room assignment accuracy rate

5. Luggage transportation and storage error rate

6. Number of valid guest complaints

7. Emergency incident handling speed

8. Department collaboration satisfaction

Key performance appraisal indicators of the guest room department:

1. Guest room turnover

2. Departmental GOP value

3. Departmental GOP rate

4. Operating cost saving rate

5. Customer service equipment and facility integrity rate

6. Guest satisfaction

7. Complaint resolution rate

8. Health service compliance rate

Key performance appraisal indicators of housekeeping department ：

1. Departmental GOP value

2. Departmental GOP rate

3. Sanitation passing rate

4. Clothing delivery and receipt accuracy rate

5. Washing pass rate

6. Wake-up service accuracy rate

7. Linen delivery and receipt accuracy rate

8. Waste Linen utilization rate

9. Cost saving rate

10. Equipment and facility integrity rate

Also: Catering Department Manager, Engineering Department Manager, Recreation Department Manager , Assistant Lobby Manager Performance Appraisal Index Scale, but there is too much content. Please leave me an email and I will upload the information to you!

Catherinlan