Situational dialogue of hotel spoken English. The more detailed, the better. It is best to talk to the guests in the guest room.

A: Good afternoon. Welcome to the Peace Hotel. Can I help you, sir?

Yes, I want to check in.

A: Certainly, sir. May I know your name? Have you made a reservation with us, sir?

Yes, it's robert king. I think someone made a reservation for me.

A: Just a moment, please. Let me check our reservation record … oh, thank you for waiting, sir. But I'm afraid we have no record of your reservation. Where is it made? Do you have a confirmation letter?

This is very strange. I made a reservation through a travel agency at home about 10 days ago. But I didn't bring the confirmation letter. I have a travel schedule with me. What's wrong with staying for just two days?

A: Just a moment, please. I will check the vacancy. Good, I see. We have a double room and a deluxe suite. Which one do you like?

B: Thank you very much. I prefer a double room. How long can I keep it? This is the normal price. Is there no extra charge?

Very well, sir. Would you please register here? No, there is no extra charge. In fact, there will be a 20% discount on the last luxury suite.

B: A double room is fine. Is there any service I need to know?

A: Certainly, sir. May I know what is special about you?

B: Yes. I want a wake-up call at 7 am, breakfast delivered to my room, shirts and trousers to be washed, some documents to be copied, an express mail to be sent, and so on.

No problem. Just call our front desk, catering service, laundry service and business center accordingly. Or you can contact the floor service desk. Is there anything else I can do for you?