A 5000-word summary of hotel practice

Chapter one: Overview of hotel practice.

In March of 20xx, I worked as an intern in Railway Building for one year. After all, this internship is my first time to step into the society, facing the gorgeous lobby of the nobility, and working neatly and orderly. Do you know what kind of challenges I will face?

First, the initial harvest

I remember that we trained in the office for three days, basically mastered the basic situation of the hotel and what we should know and should know, and then we were assigned to various positions, and I was assigned to a unique chef. After I got familiar with the general situation of this department, I began to learn from the master. Some theoretical knowledge learned from school books will really be applied to practice, but I believe that as long as we take it seriously, we will certainly get unexpected gains!

The first time I was a guest, it was a wedding reception. At that time, I was really timid and didn't dare to ask the guests' requirements. Later, the master and supervisor said that they must put down their "fear" and take the initiative to do it. The most important thing is "diligence"! Diligence and quick thinking are enough. Later, every time a guest came to dinner, I would take the initiative to meet him, with warm and thoughtful service and the most sincere smile, which made me more confident! It is inevitable that you will encounter such troubles when you practice in a hotel, and all kinds of guests will encounter them. The key is to see how I treat them. I think, as long as I use a sincere and enterprising heart, no matter what kind of bumps I encounter, I will cross them!

I still remember that the hotel organized a keynote speech on "How to correct the shortcomings in my work". I have always been afraid to express my feelings. I am afraid to express my feelings once in a simple self-introduction. Later, with everyone's encouragement, I made a speech. I was really nervous at that time, but when I saw my classmates shouting for me, I got up the courage to carry the speech through! At that time, I didn't care about the result, because at that moment, I felt that I had defeated myself and finally took the first step. That's my own stage. No matter what difficulties I encounter in the future, I will not be afraid, because I believe in myself!

Second, a comprehensive study of Chinese restaurants.

When a person was a cook, he had a lot of contacts. Since I was born, I have known my parents, gone to school and met teachers and classmates. Now I met my colleagues, leaders and familiar guests in the railway building. With the deepening of contact, I feel that there are more strangers than people I know, and it is impossible not to deal with strangers. People live in the interpersonal circle of this world. Therefore, I have gradually realized that to be a good hotel, there are several things that must be achieved: first, good quality, a certain cultural foundation, certain work experience and careful work. Second, be diligent, organized and clear-headed. The third is to have certain management ability. The fourth is to be competent and deeply loved by leaders and guests. If you can really do the above, I think you may be an excellent junior manager. You can't express yourself too much because you live in society. In fact, as long as you treat everyone or everything around you with a warm and sincere heart, you can have a clear conscience.

There are many things to learn in the hotel, such as table manners, getting along with guests, and how to face the different requirements of guests as three waiters. In Chinese restaurants, you know this knowledge better than other departments. When we make tables for our guests, watch them sit down, say some polite words and toast, we will learn a little bit. What is more important is the communication between people, which is called "being a man", and you should know how to respect people. When I first arrived at the hotel, my classmates contacted me the most, and then Director Liu. There is a book called "Don't just do what I tell you, please do what needs to be done", which gives the answer to some extent: people who can meet the ultimate expectations of leaders often have better career development prospects. Nowadays, there are many introverted people, and most of their focus in their work is just to try their best to complete anything given to them by the leaders. In fact, after staying in the hotel for such a long time, I feel that we should not only complete what the leader has given us, but also take the initiative to consider the problem from the perspective of the leader, which not only solves the problems that the leader thinks, but also actively helps the leader think of good answers or solutions. Therefore, in order to truly gain a foothold in society, we must learn to be proactive. In the process of internship, watching those passive people be looked down upon by the leaders, just like some activities organized and promoted in hotels or some large enterprises, besides actively responding and calling, it is more important to combine practice and implement them immediately, while some people have no independent consciousness and do what they say, so such people will never get the attention of the leaders and have little promise. When you have some questions, if you want to have good opinions, you can take the initiative to ask them. Don't take it to heart, you just don't know how to seize the opportunity, and you will be in a small position. There is also a need to pay attention to things, just like in a hotel, you can't say too much in front of every leader or colleague, which will also degrade your value. Be careful in everything. Maybe this is the way to be a man, that is, to hone yourself.

Chapter two: Overview of hotel practice.

"No pains, no gains; A pay, a return. "

Guangyuan Vocational College of Information Technology went to Mianyang Prince Hotel for an internship for half a year. From 20xx 1.4 to Prince, and from June 10 to Prince. I only learned a sentence quoted at the beginning: "No pains, no gains; A pay, a return. " There are too many running accounts to talk about in front of the computer. I just want to share with you what I have learned in the past six months.

On the way from school to the hotel, I am full of infinite expectation and yearning for the society. The society is still complicated for me and I can't get out. Up to now, I have only been in contact with some social people in the society. Every society will face the society we created. In the eyes of some people, society is beautiful and can bring them the life they want; Some people think that society is ugly and brings them only pain and helplessness; Some people think that society is just a synonym and dispensable. Of course, there are many others besides these people, so I won't list them one by one. For people like me who are about to enter the society, it is beneficial to be full of expectations and longings for the society. Because of this, we will feel that society is beautiful.

People entering society is like a boy falling in love with a girl. Only when girls give boys an inscrutable sense of mystery will boys have infinite expectations and desires for you. When girls have no mystery about boys, then they have reached the end of their fate. The society is too big and we are too young. Let's take a look at the mystery that has been "cracked" around us!

I benefited a lot from my internship in the hotel.

First of all, I learned to accept. I need to know very little, as long as I know whether the guests are satisfied with my service. Guests sometimes give you a shallow smile; Sometimes give you a simple nod; Sometimes I will give you a gentle "thank you". I know all this, and they are also very satisfied with my service. However, sometimes guests will say, "What's the matter with you? Be careful! " ; Sometimes they will talk to the guests in a low voice about the hotel waiter "how can four waiters be like this"; Sometimes guests will complain that "it is not as good as a street stall to come to your house for dinner"; Some guests' expressions can also let you know that your service is not good and the guests are not satisfied! Whether the guests are satisfied or not represents whether the value of our own work is reflected. The following situations will inevitably occur among colleagues. The most straightforward thing is whether he is willing to cooperate with you. The partner here doesn't just mean whether he works with you or not, he won't quit because he doesn't want to work with you! I mean, do colleagues feel happy (relaxed) when they work with you? Of course, I don't want you to take everything for yourself. Maybe only you know this.

Secondly, I learned to "escape". At work, I don't want you to shirk your efforts; I don't want you to avoid facing the guests; I don't want you to escape the audit of the superior leader; I'm not asking you to run away from who you really are. I will choose to escape from my work and face my customers in my own state to "escape" their accusations; Serve their customers by doing more services, so as to "escape" their dissatisfaction or complaints; Face the work with your own diligence, so as to "escape" the rejection of colleagues; Treat your work with a down-to-earth attitude, so as to "escape" the criticism of superior leaders; Face yourself with your realistic attitude towards life, so as to "escape" your inner guilt. I believe that people who escape in this way can be accepted by society.

I learned to forget again. People have experienced many things in their lives. If we keep them all in our minds, what a big head it will be! At work, it is impossible for every customer to make you willing to serve them. Needless to say, some customers are not so high-quality, not so good-tempered, not so few enjoyment requirements, and not so many legitimate reasons. They will make you feel pressure, which comes from self-esteem, life and taste ... You may be very upset, sad, inferior, helpless, angry and sad. This is not a good way to avoid them, because you must play the "play" you serve to the end of the play while you are still working. Just temporarily unhappy. Afterwards, let's think about those idiots who made you unhappy. What did they teach you? It's still selective. Forget it. These things that are not worth remembering keep it away from your brain, which is used to load happiness and happiness. When we look back on the past in the future, we will have a happy smile on our faces. No matter how unhappy we are, time is still running. Happiness is a day, so is unhappiness.

Finally, I learned to give up. Of course, what I gave up was not rights, fame and fortune, or conscience. I gave up unrestrained time, boring online time, time to get angry with others, time to quarrel with others for a dime, and time to give up. Living in this society, we have too much to do. Don't waste too much time on yourself because of others. We should learn to make full and reasonable use of our lives! Give up those illusory things, and society is reality. Only by being a real person can we be worthy of ourselves. Sometimes we don't have to care too much about ourselves in the eyes of others, go our own way and let others talk. Of course, we chose the right path. We gave up just to get it. What exactly do you want? Grab it yourself in the darkroom!

The purpose of the internship has been achieved: let us have a preliminary understanding of society and learn relevant skills about hotels. (Hotel parking lot related safety protection; Chinese banquet tables, tables and meals; Set the stage for the meeting and preside over the whole process; Room cleaning, etc. )