Year-end summary of property companies: general discussion of 5 articles

A written material that summarizes the study, work and life in a period, a year and a stage, through which we can correctly understand the advantages and disadvantages of previous study and work. Let's write a summary for ourselves. Next, I will bring you a general year-end summary of five property companies. I hope you like it!

Year-end summary of property company 1

First, check the summary of the transfer work.

1, consciously strengthen management and technical knowledge learning, and strive to adapt to the new working environment.

In order to adapt to the new working environment as soon as possible, I learned the basic situation of the project through Manager Zhao. The weekly work meeting keeps me informed about the positions and responsibilities of various departments, and I get first-hand information for my work. While being familiar with the work, I learned the knowledge of civil engineering maintenance, fire fighting, drainage and other aspects through contact with relevant construction units, humbly asked the managers of various departments, constantly clarified the working ideas and summarized the working methods, so as to integrate into the work as soon as possible.

2, strict self-discipline, establish a good image of managers.

Project management of property management is on-site management. In my daily work, I always strictly demand that I lead by example, listen carefully to the opinions of employees in my work, respect and unite every employee, do not engage in centralized management, do not engage in privileges, and do not seek personal gain. I always demand that I be honest and practical, and establish a good image of managers among employees.

3, strengthen daily management, improve the level of property services.

Management produces benefits, and unity produces combat effectiveness. Starting from grasping employees' ideological work, firmly establish the guiding ideology of "a game of chess" in the project, guide employees to change their service concepts, keep daily diaries, write weekly work summaries and work plans for next week, and strengthen the continuous improvement of managers' own quality and business training.

After charging the operation fee of the heat exchange station, does the owner have any questions about the problems existing in our current management? Afterwards, I learned that there are serious problems in the current project. In order to uphold the service concept of "harmonious property", I strengthened the ideological education of employees' service consciousness, rectified the problems raised by the owners one after another, and fed back the rectification to the relevant owners. Through the efforts of all the staff of the project, the management and service now have made great progress than before.

4. Treat the owner's complaints, be supercilious and take them seriously, keep up with people and pay a return visit, and solve problems.

The property customer service center receives complaints from the owners every day. The customer service center carefully receives every car owner who complains, records relevant complaints in detail, and feeds them back to the heads of relevant departments. The person in charge informs the customer service center through rectification, and the customer service center reports the rectification progress to the owner, and finally solves the complaint. According to this process, our project department has completed many problems left over from the project. Through regular return visits and responsibility implementation, we not only strengthened communication with the owners, but also improved our service level.

5. Collection of property fees

There are 690 households in our community. Judging from the collection of property fees from September to June in 65438+February, except for some owners who did not pay property fees due to problems left over by the development company, most owners (who are coordinating with the development company) paid property fees in full and on time, and the collection rate was over 92%.

Second, the problems existing in the work and corrective measures

In the daily management work, some work requirements and standards are not seriously implemented, which leads to many problems in the work.

1. The department manager's work attitude and service awareness are poor.

The work exposed the professional knowledge, self-quality, meeting communication, work wrangling and other related issues of department managers. In order to prevent these problems, the project department strengthens the training of department managers. Within 20__ years, the project department will carry out regular business training from department managers to employees in line with the basic goal of striving to create a learning service team to ensure the improvement of the service level of the project department.

2. The ability of managers to deal with emergencies is not strong.

Judging from several service complaints, the establishment of a civilized city in 20 years, the operating cost of heat exchange stations, the training of emergency plans and the effective handling of emergencies are still lacking. With the gradual improvement of owners' requirements for community management and property services, training will be the focus of next year's work.

3. As the project leader, the management mode and methods are insufficient.

The management mode needs to be improved. Practice has proved that extensive and conservative management will eventually be abandoned. In order to meet the new requirements, we should be strict with ourselves, constantly strengthen the study of management business and change the management mode. Look at the problem from the company's point of view, think about the problem, sort out the management process, sum up some good methods and experiences, apply them through practice, organize managers to discuss, learn and exchange management experience on a regular basis, and learn from each other, and encourage employees to put forward reasonable suggestions to the company and the project department to seek management experience. To drive the whole project management level.

4. The waste of materials is serious, which increases the expenditure.

There is a waste in the use of materials. In order to save money and put an end to waste, we should reduce the waste of materials, strengthen the management of materials and minimize the cost in future work.

5. Insufficient customer service awareness, untimely handling of problems left over from the project, different work standards and substandard collection rate.

In order to improve customer service awareness, Zeng Qiang trained customer service personnel, strictly unified customer service standards, increased communication with community owners, took the initiative to serve, understood what owners really wanted, improved service quality, and consolidated service foundation, thus improving customer service level. On the remaining problems of the project, contact the development company to solve the remaining problems of the project as soon as possible, deal with the owners who owe money due to the project problems in time, and improve the collection rate on the original property charging rate.

6. The responsibility of security work is not high and the requirements are not strict. Vehicle parking, car loss and shoes loss have occurred from time to time.

Year-end summary of property companies II

How time flies! It's almost the end of the year. Looking back on the work of the past year, I have gained a lot and felt a lot. I am lucky to get the recognition and trust of the company. Following the company's personnel deployment, I was seconded to the general department of the head office on X. I cherish and thank the company for giving me training and learning opportunities. With the strong support and enthusiastic guidance of the leaders and the active assistance of my colleagues, I successfully completed all the tasks assigned by the company with a serious and responsible working attitude, performed my duties well, accumulated work experience, and gained the recognition of my work ability and the trust of integrity from the company leaders. I was lucky enough to participate in the safety inspection of the construction site of the third phase project organized by the General Department of the head office at the beginning of #, and participated in the preliminary acceptance of partial delivery of Westin Tianyu Hotel organized by the General Department at the end of X.

My work report is as follows:

First, resolutely obey the boss's leadership, seriously understand and implement the company's business management strategy and the spirit of work instructions, and implement them in the actual work of the post, always putting the maintenance of the company's interests first.

Second, adhere to the public security management policy of "prevention first, combining prevention with control", always educate and demand team members, be strict with themselves, and strengthen the inspection of the project site.

Third, adhere to the principle of "prevention first, combining prevention with elimination", improve the inspection and maintenance measures of fire-fighting equipment, strengthen the training of fire-fighting knowledge of team members, improve the fire-fighting awareness of team members, and make team members master the operation methods of fire-fighting equipment skillfully. Ensure the fire safety of the project site.

Four, formulate and improve departmental rules and regulations. Implement operations in daily work.

5. The leaders of the head office often show the guests around the project site and ask the team members to do a good job of etiquette and courtesy.

Six, the foreman is an important part of the department management, to carry out the daily work of the class. Grasping class management is equally important and can cooperate with each other to promote it.

In daily management, I try to do the following:

1. Follow the company's business philosophy and service tenet, take the company's corporate culture spirit as the center, actively care about drummers, and consciously cultivate drummers' cohesion and team spirit. From small to large, the company's joint efforts, combat effectiveness and collective sense of honor have been formed.

2. Set an example, take the lead in observing the rules and regulations and disciplines of the company and departments, maintain a rigorous and self-disciplined work and life style, set a good example for the players, guide the healthy development of the players, and create a healthy working atmosphere.

3. Strictly manage in the work, follow the principle of "fairness, openness and justice" in dealing with problems, establish management prestige through "rewarding those who have made meritorious deeds and punishing those who have passed", and fully mobilize the enthusiasm of team members.

4. Be meticulous in work and life, be serious and responsible, always understand and care about the work, life and ideological situation of the players, gradually cultivate their work feelings and win the trust of the players. In order to motivate team members. Under the guidance of the principle that ideological work is the lifeline of all work, according to the actual situation of the public security team, we should guide the team members to keep pace with the times, improve their quality and change their own concepts.

5. In all kinds of theoretical training, through explanation, comment and communication, the team members have different degrees of understanding and promotion in their ideological understanding and daily work. And always educate the team members to have a sense of urgency and self-motivation, so that they can understand that security work is not high-tech and there is no profound knowledge. The key to becoming a qualified security guard lies in people's subjective initiative and sense of responsibility, which is based on their loyalty and professionalism to the company, as well as their understanding and application of the true meaning of management and service, thus inspiring everyone to actively reflect their own values in their work and feel the joy of life.

These are all aspects that I strive to achieve and do well in one year. Throughout this year's work, objective self-analysis, I have shortcomings in the following aspects, and I would like to ask the leaders to correct my criticism.

To be further strengthened and corrected in future work:

1, the work style is too impatient and demands too much on newcomers.

2. I am lax in my work.

3. Work experience and related management knowledge need further study and accumulation.

The year 20__ is coming, and we will meet it with confidence. The new year means new opportunities and challenges. Today's flowers are better than in the past, and it is expected that tomorrow's flowers will be redder. I firmly believe that under the wise decision-making and operation of the company's leaders, the property management company will have a better tomorrow. As a member of the company, I will, as always, serve the company wholeheartedly, do my best to do my job well and do my bit for the company's development next year.

Year-end summary of property company 3

Since I was transferred to _ _ Property Management Office in June this year, I have worked hard to adapt to the new working environment and post, studied with an open mind, worked hard, fulfilled my duties and successfully completed all the tasks. The following is my work report for 20 years:

First, consciously strengthen study and strive to adapt to work.

It's my first contact with property management, and I don't know much about the responsibilities and tasks of the comprehensive administrator. In order to adapt to the new job and working environment as soon as possible, I consciously strengthen my study, humbly ask for advice and solve doubts, constantly sort out my working ideas and summarize my working methods, and now I am basically qualified for the job.

On the one hand, learn while doing, learn while doing, and constantly master methods to accumulate experience. I pay attention to the task as the traction, relying on the improvement of post learning, through observation, exploration, access to information and practical exercise, I quickly entered the working state.

On the other hand, consult books and colleagues, constantly enrich knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, I have never attended a meeting and have never been familiar with it. I gradually found out the basic situation in my work, found the breakthrough point, and grasped the key and difficult points of my work.

Second, focus on their jobs and earnestly perform their duties.

(1) Do financial work patiently and meticulously.

Since I took over the financial work of _ _ _ _ _ _ management office for half a year, I have carefully checked the financial books in the first half of the year, sorted out the financial relations, strictly implemented the financial system, and made every account well, thus ensuring the annual balance of payments and the realization of profit targets.

First, do a good job of every incoming and outgoing account. For each incoming and outgoing account, I record it in different categories according to the financial classification rules and register it. At the same time, carefully check invoices and bills, and do a good job in bill management.

The second is to do a good job of monthly routine reconciliation. According to the financial system, I refined the income and expenditure of the month, prepared financial statements regularly, and reconciled them in time according to the company's requirements. There are no omissions or misstatements.

The third is to collect service fees in time. Combined with the reality of _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ The annual service fee of 200__ has been paid in full.

The fourth is to control the cost reasonably. Reasonable control of expenses is an important link to achieve profitability. I insist on starting from the interests of the company and actively assist the director of the management office in charge of financial management. Especially in the aspect of recurrent expenditure, we should strictly control procurement, consumption and supervision to prevent extravagance and waste, and at the same time put forward some reasonable suggestions.

(2) actively do a good job in copywriting management.

I have been mainly engaged in office work for the past six months, and I have a better understanding of the copy management of _ _ _ _ _ _ _ _, mainly in the following two aspects:

First, data input and file arrangement. For the information files and relevant meeting minutes involved in the management office, I carefully input and print, make forms and documents according to the work needs, and draft statements.

The second is file management. After arriving at the management office, the systematic and standardized classified management of archives is my routine work. I use the method of combining normal maintenance with regular centralized sorting to classify and file the files, and do a good job in the registration and management of the files in and out of the warehouse.

(3) Do a good job of greening and maintenance seriously and responsibly.

The greening work of the community was given to me in June+10, 5438. For me, this is the first time. Due to the lack of professional knowledge and management experience, there is a shortage of greening workers at present. Now it is winter, and the situation of greening work in residential areas is more severe.

I have mainly done the following two aspects: First, do a good job in the daily maintenance of community greening. The second is to carefully check and accept the handover.

Three. Main experience and gains

I have worked in _ _ _ _ _ for half a year, completed some work and made some achievements. To sum up, I have the following experiences and gains:

(1) Only by putting yourself in a correct position and trying to get familiar with the basic business can we adapt to the new job as soon as possible.

(2) Only by actively integrating into the collective and handling all aspects of relations can we maintain a good working condition in the new environment.

(3) Only by adhering to the principle of implementing the system and carefully managing the financial accounts can we fulfill our financial responsibilities.

(D) Only by establishing a sense of service and strengthening communication and coordination can we do our job well.

Fourth, there are shortcomings.

Due to less work practice and lack of relevant work experience, there are the following shortcomings in 20__ years of work:

(1) I don't know enough about the contents of the Property Management Service Fee Agreement, especially about some previous charges;

(2) The cost of dining in the canteen is relatively high, which is easy to grasp macroscopically and difficult to control microscopically;

(3) The greening work situation is grim, and community greening management needs to be strengthened.

Verb (abbreviation for verb) What to do next?

In view of the shortcomings in the work in the past 20 years, in order to do a good job in the new year, the following aspects should be highlighted:

(1) Actively coordinate with Hongya Company and the owner to further straighten out the relationship;

(2) Strengthen the study and improvement of business knowledge, innovate working methods and improve work efficiency;

(3) Managing money and accounts, and controlling current account expenditures;

(4) Do everything possible to manage the canteen and handle the relationship between cost and food;

(5) Do a good job in greening and maintenance of residential areas.

Year-end summary of property company 4

The year of 20__ was a year in which all employees worked hard and Qi Xin made concerted efforts to create new ideas. It is a year to cope with the company's major personnel changes, personnel adjustments and accelerated development; This is a year for the company to manage its goals, deepen its service materials and keep up with the pace of development. In the past three months, under the leadership of General Manager Qu, we have always adhered to the company's tenet of "serving one project and creating a fine product" and achieved fruitful results in uploading and publishing, service quality, internal management and butler service.

I. Basic information

According to the company's organizational structure and new leadership, the property management company now has 1 person, 4 cleaning technicians, 5 order maintenance departments and 3 new model housekeepers, totaling 13. Over the past few months, all members of the property service have been working hard and vividly around the core of customer service. In view of the different characteristics of Dongchang Imperial House, such as service characteristics, humanistic environment, resident population and surrounding environment, we will focus on solving new problems and implementing them to ensure practical results. For several months, on February 8th, * * had received the customer of 1065438.

The second is to give full play to the service characteristics and enhance the property brand.

Excellent service mode is one of the effective ways to enhance the brand. In the past few months, property management companies have strengthened their efforts and improved their working procedures in improving service quality, establishing harmonious relations and creating a quality service atmosphere. One-stop service for company opening, model room opening and company opening has been held in Dongchang Yufu successively, which further promoted brand promotion and promoted the external business contact and brand promotion of property services.

Third, strengthen internal management and give full play to the role of the team.

The company is mainly composed of three main functional departments and posts: housekeeper customer service, order maintenance department and cleaning department. In the service, pay attention to team spirit, vigorously advocate the service concept and improve the service level. After several months of work, we have demonstrated excellent implementation potential.

(I) Butler Customer Service Department: The work of Butler Customer Service Department is the main line of the company. It is necessary to coordinate and solve the problem of serving the owners, arrange the work above, and implement the comprehensive work of the business below, mainly through the housekeeper. In the past few months, in view of the large turnover of personnel and the great adjustment of post arrangement, the company has strengthened internal management and improved internal mechanism, and divided its responsibilities into people-oriented responsibilities based on the regional standards of daily business.

(II) Order Maintenance Department: The Order Maintenance Department is the window of the company's development, and its personnel image and job responsibilities highlight the characteristics of service. In the past few months, the range adjusters of the Order Maintenance Department have played a good work scene in the change of thinking and personnel adjustment, ensuring the normal operation of the work order. Yes, a series of new methods have enhanced the company's external image.

(3) Cleaning Department: The cleaning department is the business card of the company. The repeated work every day shows the service quality and service potential. Over the past few months, these employees have been United and helped each other, willing to endure hardship, not afraid of hardship, not afraid of fatigue, not afraid of dirt, showing a strong spirit of suffering and service consciousness. Through serious cooperation and hard work, we won the honor for the property cleaning department, which embodies a strong team spirit.

(IV) Company: Under the personal guidance of the company's leaders, the company's work has played an important role in organizational structure, personnel adjustment, management of various departments, and internal and external business connection in patient and meticulous work arrangements. It plays a bridge role in the contact and task arrangement of various departments, business contact and communication, internal business combing, etc., and plays a necessary role in the handling, integration and construction of important affairs in the property service area. At the same time, complicated and trivial work shows great potential for work execution.

Main work in 20__ years

㈠ 1。 In view of the increase of indoor decoration in July, the company stepped up decoration, elevator equipment maintenance and public facilities management to create a good environment.

2. Organize personnel from all departments to carry out training, exchange and study, and further improve the composition of service quality, service concept and service consciousness.

3, strengthen internal professional training, do a good job in the maintenance and conservation of public facilities.

4. Strengthen the maintenance and supervision of project management on roof waterproofing and indoor unpacking households, and create a good living environment.

5. Intensify greening and renovation to maintain a good environment in the community.

6. Continue to strengthen communication and coordination, and strive to improve by more than 80% this year.

7. Formulate and implement _ _ service rules and measures to improve service awareness and potential.

8. Establish the post competition and reward and punishment mechanism of each department to further improve the work enthusiasm of employees.

9. Intensify the inspection of vacant houses, decoration households and public facilities, replace the indoor glass of the owner and the hinge of the casement window, and reduce potential safety hazards.

10 do a good job in the management of parking lots and business premises in an all-round way to ensure the smooth operation and closing of the premises by the owners. After a year of hard practice, we have gone through the initial stage of company transformation. In the new year, all members of the company mainly take solving the existing problems as the starting point and the end result, continue to work hard, overcome difficulties, unite and work hard, blaze new trails, and strive to serve Liaocheng star-rated property for 20 years.

(2) Strengthen human resources training and talent team building.

It is necessary to strengthen training and study to improve their professional quality and overall management level; Strengthen the introduction of high-tech and high-potential talents, tap the internal technical potential through training, and discover, cultivate and reserve technical talents. By building an internship base of property management specialty with Country Garden Property, we will select outstanding graduates and strengthen the construction of talent team.

(3) In 20 _ _, further innovate and improve the working mechanism and management mode, further strengthen the internal management level, continue to consolidate and improve the existing system, deepen the reform of the internal mechanism, try out the system of quota, post, salary and fee, continue to implement the target responsibility system of community management, and seek benefits from management; Relying on urban construction and giving full play to our own advantages, we hope that on the basis of continuing to do a good job in vehicle management at the annual trade fair, we will further develop the new property management market as the key work, and promote the company's development and the economic situation to improve obviously.

(4) Strengthen the construction of corporate culture and community culture for 20__, continue to do a good job in corporate culture and community culture construction, continue to improve the company's website and quarterly magazine, strive to do a good job in community activities, take the in-depth expansion of corporate culture and community culture construction as a breakthrough for our company to expand service depth and improve service quality, continue to promote the construction of a clean and honest government and spiritual civilization, and constantly strengthen community property management to enhance market competitiveness.

Looking back on the development of the company, we deeply feel that every achievement we have made can not be separated from the careful training of the company's leaders, but every progress is saturated with the hard work and sweat of the company and all employees, and has been integrated into the spirit of teamwork and hard struggle. The company has given us good opportunities and space for development. We should seize the opportunity and work with peace of mind, so that the overall work in the past 20 years will reach a new level.

Year-end summary of property company 5

On _ _ _ _ _ _ _ _ _ _, a professional division of labor system combining service and management has been formed. Over the past year, we have carried out a series of work closely around strategic planning, brand building, internal management, information communication and service performance.

First, the strategic change of the concept of property management.

Since the establishment of our property management company, the management concept has undergone a profound change from "management" to "service", abandoning the attitude of being a manager in the past and advocating a brand-new service concept of "service and education, owner first". Even though our property management company encountered severe challenges from the internal and external environment in the development process, the concept of serving owners and users has been extended and widely praised. However, the management of the company is not satisfied with the gratifying achievements, but faces up to the problems existing in the service process with a positive attitude, such as weak service professionalism, low service connotation, low employee treatment and high cost. Since the beginning of this year, the company has sized up the situation and started to pay close attention to safety precautions, environmental sanitation and maintenance, striving to build a brand and improve the company's operational efficiency and competitiveness.

Second, brand building.

Brand, with high quality as a solid foundation, the company regards how to improve the quality of property management services as the company's first choice.

1, carry out effective actions according to the iso system.

At the beginning of its establishment, the company formulated a good quality plan, defined the company's quality objectives, requirements and goals, and met the needs of owners and users with the most appropriate service quality. Over the past year, the company has always been aiming at passing the audit, and at the same time, it has further demonstrated the image of quality service in relevant aspects of the company to owners and users.

2. Form a quality system centered on customer satisfaction.

Since the company settled in, it has always taken "customer satisfaction, owner first" as the work center, which further confirmed the company's business service concept of taking the owner as the center. In the future, the company will continue to implement and improve service quality and improve service performance.

3. Establish the goal of zero defects.

After the establishment of the company, after repeated discussions and discussions, it is believed that if we want to be unique, we must do our work with zero defects: service with zero defects; Zero defects in operation; Equipment zero failure; Four zero defects and zero hidden dangers. Obviously, the owner is not always right, but always the most important customer demand, and is fully prepared to meet the demand and actively prevent possible problems.

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