What qualities are required for an administrative front desk?

Have a good professional image and temperament, and understand basic reception etiquette;

2. Be fluent in Mandarin, have strong language expression skills, and have a strong sense of confidentiality;

3. Familiar with administrative and office management-related work processes, and good communication, coordination and organizational skills;

4. Proficient in using office automation equipment and office software;

5. Good Excellent teamwork ability, high sense of responsibility, proactive in work;

6. Good at communication, lively and cheerful, articulate;

7. Good at greeting and sending, contacting and guiding , quick movements;

8. The voice is soft and approachable;

9. Good at handling emergencies;

10. There is no distinction between men and women at the front desk. Yes, but due to temperament characteristics, women are more suitable than men.

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The front desk reception, also called the "administrative front desk", corresponds to the "administrative back desk" and is under the jurisdiction of the company's administrative department. It is a modern enterprise One of the typical positions is the company's front facing the outside of the company. It represents the image of the company and must have a good image and temperament. Since this position needs to be on duty and is not allowed to be off duty, the minimum number of people in this position must not be less than 2.

Position responsibilities include:

⒈Obey the work arrangements of the reception manager and director;

⒉Abnormal and special matters must be reported to superiors;

⒊Accept any work assigned by your boss at any time;

⒋Collect and archive guest information, and verify relevant information;

⒌Receive guests and handle them in a timely manner Provide corresponding services and necessary assistance for the difficulties and requirements that guests encounter in the hotel;

⒍Provide inquiry services, but remember not to disclose guest information to others casually;

⒎ Print various business reports;

⒏Pay attention to various promotional activities in the hotel;

⒐Promote guest rooms and hotel facilities and services;

⒑Participate The receptionist holds regular meetings, solves problems in a timely manner, and promotes a sense of ownership and responsibility.

Reference materials:?Baidu Encyclopedia Front Desk