Why is the front desk the hub and center of information release?

The front desk is called the hub and center of information release for the following reasons:

1. As the main contact point of hotel services, the front office receives a large number of guests every day, who come from different regions and industries and have different needs and requirements. In this process, the front office needs to constantly collect and process all kinds of information, such as the needs of guests, the status of rooms and the services inside the hotel.

2. The front desk also needs to pass this information to relevant departments and personnel. For example, the front office may need to convey guests' needs to the restaurant, room service or other relevant departments in order to provide better service. In addition, the front office needs to update and record the room status in real time to ensure the smooth operation of the hotel.

3. Some important information held by the front office, such as VIP guests who arrived and left that day, business newspaper, etc. It is also of great significance to the hotel's business decision-making and adjustment.

Therefore, the front office has become an important hub and center in hotel operation by processing and transmitting these information.