Divide a commodity.

Looking back on the past year, with the care and help of leaders at all levels, I led all the staff of the commodity department and business center of XX Hotel to complete various business management indicators formulated by the head office, which improved the service quality, management level and economic benefits of the commodity department and business center of XX Hotel. In order to sum up experience, overcome shortcomings and better promote future work, the report of the manager of the hotel commodity department and business center is as follows:

As a hotel manager, over the past year, I have been able to actively demand progress in my thoughts, pay attention to strengthening political study at ordinary times, seriously study the government's line, principles and policies, and care about state affairs. Through study and education, I have greatly improved my quality and moral level, adhered to the correct position on the issue of right and wrong, and kept a high degree of consistency with the leaders at all times, and truly achieved ideological stability and firm stance.

In my daily work, I can be conscientious, adhere to principles, be honest, selfless and meticulous. Mainly complete the following work:

1, presided over the formulation and improvement of hotel rules and regulations, established and improved the internal organization system, coordinated the relationship between departments, and established a reasonable and effective internal operation mechanism. In order to gradually integrate the daily operation of the commodity department and the business center of the hotel into a planned, guided, tracked and summarized management system, effectively combine the planning work with the emergency work, and establish a clear work goal, all departments are required to establish a planned work system, and plan and implement all the work according to the planned steps through monthly summary and planning. Establish a monthly work report system, and evaluate the heads of various departments through the completion of the work.

2. Formulate the business plan, development plan and business policy of the commodity department and business center of the hotel, set the business management objectives and guide the implementation. This year, it is basically determined that the club will focus on XXX business points, supplemented by XXX and other supporting facilities, strengthen marketing and refine services, and improve the overall profitability of the hotel as the basic business policy of the hotel. This year, the original planned income is XXX million yuan, the actual income is XXX million yuan, and the completion rate is XX%.

3. Strengthen marketing propaganda, improve hotel visibility and expand tourism space. For many years, I have always attached great importance to marketing and publicity. I think a good reception is a good advertisement, and the reputation of customers is our image. Before each important reception and large-scale conference reception, I always personally preside over a special meeting to explain the problems that need attention in each work link and divide the work. Go to the site to check the implementation in person after the meeting. Under my command, the hotel successfully received XXX and other large and medium-sized meetings, and the reception work of the hotel was well received by leaders and guests at all levels.

4. Strengthen daily management and improve service quality and management level. In daily management, I advocate holding meetings to realize the timeliness, pertinence, openness and democracy of enterprise management. In XX years, I personally presided over XXX many office meetings. Among them: XX meetings of the manager's office, XX meetings of special work of various departments, and XX meetings of special work before major reception and major inspection.

5, vigorously strengthen the training work. Training is of great significance for hotels to adapt to changes in the environment, meet the needs of market competition, meet the needs of employees' own development and improve the efficiency of hotels. Training can improve the skills and comprehensive quality of employees, thus improving the quality and efficiency of employees' work, reducing mistakes, reducing costs and improving customer satisfaction; Employees can understand and master their work at a higher level and enhance their work confidence. For this reason, the hotel has carried out a lot of training work in XX years, requiring all departments to make training plans every month, with a total training time of XXX hours. The average training course of the department is XX days/month, and the average monthly training time is about XX hours, which is close to the upper-middle level of the training time index of excellent enterprises.

6. Determine the future development goals of the commodity department and business center of the hotel, seize the development opportunity of XX based on XX, and build the hotel into a four-star hotel integrating conference, business and vacation, and build a well-known brand of XX in an all-round way. Earnestly achieve professional management, personalized service and characteristic management, establish four effective management systems of command, execution, supervision and feedback, strive to pursue personalized service based on standardized and standardized services, and win the maximum benefit space.

In daily management, we can be strict with ourselves, respect leaders, unite with comrades, and set an example to abide by various rules and regulations. Party member has an obvious vanguard and exemplary role, actively participates in various activities organized by the unit, and has a strong sense of responsibility and collective honor.

The above is my summary of the situation in the past year. In the future work, I will closely unite around the hotel leaders, work harder, study harder, further improve my management ability, effectively change my impatience at work, devote myself to all the work with full enthusiasm, learn from all the hotel cadres and employees, and create a harmonious and brilliant future.