The guest said he needed to stay until 8 pm, and he checked out. It was a rental charge for the whole day. How did he reply to the bad review?

Apologize first, then tell the truth. First of all, it's a pity that I didn't get the praise from the guests. I will do better next time. Then it was explained that the hotel's rule is to stay until 8 pm and stay for one day. Customers have been informed in advance, and they responded directly with facts and courtesy. Most guests can distinguish right from wrong. For example, dear guest officer, thank you very much for your support to the hotel. We are still a little disappointed because we didn't get all 5 points. We will try our best to do better. Hotel regulations have informed customers that no matter when they check in, they will be charged according to the price of one day. There is also a full-day charge for checking out at 8 pm.