Personal work summary of hotel administrative logistics 900 words

Personal work summary of hotel administrative logistics 900 words

Time flies, 20XX years are about to pass, and I have to deal with the new year again. I am a veteran, with the resolute style of a soldier, the idea of not being afraid of hardship, spoil and fatigue, and the determination not to bow down in the face of difficulties. From the day I started working, I made up my mind to work hard and study technology seriously. Since joining the work, under the careful training and teaching of the unit leaders, through their own continuous efforts, no matter in thought, study or work, they have made great progress and gained a lot. A year passed quickly. With the support and help of leaders and colleagues, I persisted in studying professional knowledge, summing up work experience, cultivating my self-cultivation, striving to improve my overall quality, strictly abiding by various rules and regulations, and earnestly fulfilling my post responsibilities. Over the past year, I have been strict with myself ideologically, diligent and pragmatic in style, and have successfully completed various tasks arranged by leaders and departments at all levels, doing my best for the hotel. The main situation since this year is reported as follows:

First, political and ideological study.

In learning, I am strict with myself, correct my work attitude and integrate theory with practice; In addition to learning professional knowledge, we also pay attention to the expansion of knowledge in all aspects, and extensively dabble in the knowledge of other departments and disciplines, so as to improve our own specialties and ideological and cultural quality, including learning to develop good living habits in life, living a full and orderly life, having a rigorous attitude towards life and a good life style, being warm and generous, honest and trustworthy, helpful, having their own good principles, and being able to live in harmony with colleagues.

Ideologically, consciously abide by the rules and regulations of the hotel and insist on participating in every activity of the hotel. I ask for positive progress, cherish every brick and tile of the hotel, and have been devoted to my study and work with rigorous attitude and positive enthusiasm. Although there are tears of success and bitterness of failure, the increasingly fierce social competition has made me fully realize the importance of becoming an excellent worker with all-round development in morality, intelligence and physique.

Second, the work situation

In the work, around the center of hotel logistics work, we should be strict with ourselves and complete all tasks better according to relevant standards. Style, can abide by the rules and discipline, unite with colleagues, seek truth from facts, optimistic, always maintain a rigorous and serious work attitude and meticulous work style, hard work. Carry forward the fine tradition of hard work and helpfulness in life, always be an honest man, work diligently, be hard and simple, always bear in mind party member's responsibilities and obligations, be strict with yourself, and always play an exemplary role. This year, we have mainly completed the following work:

1, obey the arrangement and management of the department manager, cooperate with the manager to do a good job of the department, be able to better complete the daily office work of the department, make efforts to do a good job of statistics on logistics water and electricity consumption, do a good job of uploading and distributing, and actively complete the tasks of quality inspection and trade union work of the department. In April this year, the central air conditioning system was cleaned; Maintenance of air conditioning mainframe in lobby; 165438+ 10, and install the cooling tower. I can take the initiative and cooperate actively in the front line of the work site to successfully complete the main tasks.

2. With the support of the department manager, actively understand and coordinate the work of each team. When there are difficulties in the work of each group, we will work with comrades to find ways to solve the problem until the work is completed.

① During maintenance in the building, the washbasin in the bathroom was dropped several times. The maintenance personnel had no experience in this field, but they were afraid to break it. When I learned that this situation was uncertain, I encouraged them to try boldly together and carefully fix the washbasin, but it has not fallen off yet. Later, several times "washbasin" maintenance, comrades can be competent.

② The task of weeding in summer is heavy, and the lawn mower often breaks down. I have been asked to solve the problem many times. According to the situation in previous years, I have seen and learned more about the places where mowers are repaired. With a little experience, I will boldly and seriously try to disassemble and wash the machine and remove the faults, so that I can slowly solve some minor faults and explore some experiences.

(3) the staff in the switchboard room are still a little lacking in computer operation, and often they can't print out bills and the phone can't be transferred. Several times, after work at noon, the guests were waiting at the switchboard to check out, but the staff just couldn't type it out and reported it to me in time. I put down my chopsticks and ran to the switchboard room, and then solved the problem. Wait a minute.

3. Do a good job in logistics and serve all departments of the hotel. I will try my best to complete the task among the matters that need to be dealt with by all departments in time. If I can't finish it myself or need help, I will ask the manager for support; If a maintenance course is scheduled to be completed, please check the completion later. Starting from the second half of this year, we will go to the front-line departments every week to check the maintenance work list, supervise the timeliness of maintenance, remind and criticize the maintenance personnel, and carry out timely maintenance.

4. Take the library as your home and do your bit. In logistics support work, it is easier said than done to exchange benefits at the minimum cost. When I need to buy maintenance materials, I make reasonable suggestions to the manager. Considering the need to save costs and ensure the quality of materials, I often take accessories to the manager to have a look, and then confirm the purchase after obtaining the consent. Sometimes I have to go to several places to compare the price and quality because of a few small things. When maintaining, try to find a way to maintain it without affecting the work and try not to replace it.

Third, the shortage.

1, a little dependent on political and ideological learning. Ideologically, taking an active part in the education and study activities arranged by the general branch of the hotel, and then learning about it through TV and newspapers, ordinary political study will be relaxed. As a middle-level force, it is particularly important for me to learn my own business. Engaged in logistics work for several years, the study of business knowledge has been relaxed. I feel that with the manager taking the lead, I have seen more and more myself. On weekdays, I didn't study and explore further.

2. Lack of initiative in work. After encountering difficulties at work, I often ask for instructions and report to the manager, without taking the initiative to find a solution; In addition, there are many things in personal life this year, which also affects work mood.

Personal work summary of hotel administrative logistics 900 words

I came to Beijing this year on the recommendation of a friend. When I realized that I could come to Beijing, I was very excited, and I cherished this opportunity very much. I studied hotel management in college, but I never had a chance to practice it. I've always wanted a chance to apply what I've learned. Finally came to Beijing with a dream-chasing heart. When I first arrived at the hotel, I studied hotel culture and theory courses.

After the training, we were assigned to different positions. In the first week, I was assigned to the guest room. From an early age, I felt that I could bear hardships and was ready to bear hardships. In the housekeeping department, I mainly learn from Master to clean the room and make the bed. Although I had made full preparations before, I really couldn't stand the first day of work and began to doubt what I had been insisting on. But master always encouraged me. She always said that you should stick to everything. If you retreat when you encounter difficulties, what can you do in the future? Persistence in everything is the most important thing. I am also very grateful to Master for her encouragement at that time. If it weren't for her, I wouldn't have persisted.

In the second week, I was assigned to a restaurant, and I learned a series of basic restaurant service methods from a senior restaurant waiter, such as how to set the table, remove the table, order food, serve food and pass food. And have a further understanding of the service process of the restaurant.

In the third week, I was assigned to the front desk. I like the job of receptionist very much, but I'm not at ease. I don't know if I am qualified for this job, but what makes me happy is that most employees in the hotel are very warm and friendly. They are not cold and blunt to us because we are interns. After being tired, a sweet smile from colleagues and an ordinary but difficult sentence will make people move. The front desk is the facade of the hotel. The front desk service basically covers all the services that the hotel can bring, so it is necessary for the front desk service personnel to have enough understanding of all departments of the hotel in order to bring satisfactory and thoughtful services to the guests. During the study, hotel guests have a deep understanding of some basic daily operations at the front desk, such as how to check in and check out, and have carried out practical operations.

The days of internship are ending day by day. I really learned a lot these days. In addition to some basic skills and common sense of service, I also learned how to be a man, how to handle the interests of myself and the hotel, how to handle the interpersonal relationship between colleagues, and how to adjust my mentality. What I realized was that a waiter should have a strong sense of service. In a chat with a department manager, the manager mentioned service consciousness, and I agree with him very much: "Service consciousness not only requires waiters to have the concept and desire to bring quality service to guests, but also has the same consciousness to colleagues who deal with them."

The year is coming to an end, and I have a brand-new understanding of the position of hotel room service. Of course, I am very grateful to my leaders and colleagues for their help. In the new year, I will work harder and make my own efforts for the development of X Hotel with the knowledge I have learned. I hope the tomorrow of X Hotel will get better and better.

The third 900-word summary of personal work of hotel administrative logistics

Pay close attention to the change of ideas and enhance service awareness. Henan Coal Chemical Company has been established for more than two years. Under the correct leadership of large groups and the careful guidance of Coking Coal Company to change their concepts and enhance their service awareness, the logistics cadres and workers of Xindong Company further emancipated their minds, changed their concepts, raised their awareness, loved large groups and served three-level projects, and their work style changed obviously, forming a good atmosphere of doing things with heart and pursuing Excellence. We define our duty as "service" and plan and carry out all kinds of work with service as the purpose. We grasp the fundamentals of management, make clear the direction of innovation, adhere to the pragmatic style, change passive service into active service, and constantly improve service capacity and level.

The restaurant strives to overcome difficulties and improve employee satisfaction. Restaurant work has always been one of the difficulties in logistics work, especially xx restaurant trying to overcome difficulties and improve employee satisfaction. Prices have risen rapidly in recent years, which has caused great difficulties for the operation of restaurants. In view of the actual situation of high prices, the staff canteen has taken measures such as tapping the potential to reduce consumption and unified procurement to ensure the stability of the quantity and quality of meals.

The fourth 900-word summary of personal work of hotel administrative logistics

The busy 20XX year is about to leave, and the jubilant 20XX year is coming. In the past year, all our staff, under the leadership of the hotel leaders, went up and down to Qi Xin to share weal and woe and successfully completed all the work. The logistics department where I work is outstanding and remarkable. Below, as the logistics foreman, I will make the following report on the work of the logistics department this year:

First, pay attention to safety and establish a sound logistics support mechanism.

Carefully plan and establish a perfect logistics guarantee mechanism. Fiona Fang cannot live without rules. In order to ensure the efficient and high-quality development of hotel logistics, our logistics department and all employees have formulated a feasible logistics guarantee system with reference to existing laws and regulations, public security management regulations and fire protection regulations, combined with the specific situation of the hotel, as the basis for the logistics department to carry out various tasks.

Second, pay attention to safety, conduct safety inspection and safety education.

Conduct safety inspection every day and conduct safety education every week. Accidents come from paralysis, and safety comes from vigilance. As a logistics department, we know the importance of safety work. Quality is the life of a hotel, and safety is the key to quality. To this end, our logistics personnel classify various security issues and assign special personnel to be responsible. Security guards are responsible for security and theft prevention, and electricians are responsible for circuit inspection and maintenance. Once there is any situation, it is required to deal with it immediately and make a record. In addition, we also actively cooperate with the local fire department to do a good job in fire control. We also posted safety slogans in conspicuous places to remind guests of personal and property safety. At the weekend, we will classify all kinds of reported safety problems, work together, discuss and handle opinions, and then give feedback. In order to improve the enthusiasm of employees, the logistics department also implements a reward and punishment system, linking safety issues with employee rewards and punishments.

Third, grasp the routine to ensure the normal operation of logistics supply.

Work overtime to ensure the normal operation of water supply, power supply and heating facilities in the hotel. As we all know, the water supply, power supply and heating system of the hotel is complicated. Take the circuit as an example, as long as a circuit goes wrong, it may lead to power outages in many departments, which will not only bring economic losses to the hotel, but also cause irreparable reputation losses. Therefore, the logistics department pays attention to every detail of water supply, power supply and heating facilities.

Fourth, concentrate on the successful reception of NPC deputies.

Due to the effective organization, our hotel successfully completed the reception of NPC representatives. The logistics department played an active role in the reception work. From the lobby area to the client area, and then to the arrangement of flowers at the venue, we all take it seriously. The lobby area is the facade of the hotel. The logistics department carefully designs and arranges flower baskets in the lobby to give guests a comfortable feeling. The safety of the customer area is particularly important. The logistics department arranges security personnel to monitor 24 hours a day, and once there is an emergency, it will immediately deal with it according to law. For customers' rooms, we also decorate them carefully to make them feel at home. The meeting place is where the delegates meet. In order to better complete the service work of the venue, the logistics department specially trained the service personnel. All the delegates at the meeting expressed satisfaction with our service.

There is no shortage of gold, no one is perfect, and we also have shortcomings. Now, please put forward and correct me:

First, due to the many tasks and great pressure of hotel logistics, employees will inevitably take it lightly, thus posing security risks. In this regard, we always patiently persuade and educate employees at the right time and place. Due to the proper methods, employees are convinced of critical education. According to the reward and punishment system, colleagues set an advanced example and call on backward employees to learn advanced.

Second, hydropower facilities are aging, and the logistics cost of replacement and maintenance is high. We will cooperate with other departments to solve this problem.

Plan for the coming year: listen to your opinions and suggestions with an open mind, and strive to get rid of the shortcomings in the work and improve the shortcomings in the work. We are convinced that with the assistance of various departments and through the efforts of our departments, we have the determination and ability to make 20XX logistics better and make greater contributions to the hotel.