Analysis on Key Factors of Intelligent Hotel Construction

With the rapid economic growth in China, tourism has been paid more and more attention, with bright development prospects, and the hotel industry is also developing at a high speed. Especially in recent years, the degree of internationalization of China's economy has been continuously improved, which has led to the rapid expansion of the hotel industry and the overheating of investment. Compared with the hotel industry in developed countries, China is still in the traditional extensive management mode. Although the scale expansion of hotel industry is still the main feature of many countries and regions, especially emerging markets; But globally, it is imperative to adjust and upgrade the industrial structure of the hotel industry. The construction of smart tourism is an important measure for the National Tourism Administration to promote the development of tourism economy and improve service quality under the guidance of the spirit of the 18th National Congress. As a part of smart tourism, the construction of smart hotels is an important opportunity and inevitable choice for the adjustment and upgrading of the industrial structure of China hotel industry. At present, the construction of smart hotels in China is in full swing, which also exposes many problems. How to build a smart hotel?

1) Plan first and advance in an orderly manner.

The construction of smart hotel is a long-term and arduous systematic project, which involves not only technical issues, but also management issues. It is not a short-term construction problem, but a long-term operation problem. In the process of building a smart hotel, there are many serious problems due to the deviation of construction direction, objectives and tasks, insufficient understanding of long-term investment, weak foundation of hotel informatization, and lack of information technology talents, such as:

1. The design of the overall construction scheme is misplaced, resulting in mismatched systems, which greatly reduces the overall value of the smart hotel;

2. If the operating cost is estimated to be too low, the project will have a certain effect in the short term, but the long-term operation of the system needs a lot of money to maintain, which will cause a great financial burden to the hotel.

Therefore, in the construction of smart hotels, overall planning, including construction and operation plans and step-by-step implementation plans, is particularly important. Some systems are very important for hotel management, but the development, operation and maintenance costs are huge, which can be led by the government and jointly invested by several hotels in the destination. The beneficiaries of some systems include other types of enterprises, which can adopt the mode of outsourcing construction and operation. The company is unwilling to invest in some systems with large capital investment but not obvious investment recovery, but with long-term economic benefits and social value. These systems need government investment, or government guidance, and joint investment by the government and enterprises. In the process of building smart hotels, we should actively introduce advanced business concepts, construction and operation modes at home and abroad, encourage multi-party participation, and adopt outsourcing construction and operation modes. Smart hotels have a large overall investment and a long construction period. If there is no scientific and reasonable planning and blind construction, it will not only waste funds, but also fail to achieve the expected results. The overall planning will consider the function, actual demand, capital investment, investment mode, construction and operation mode, investment payback period, etc. System as a whole, and then according to the order of these planning system construction, complete the step-by-step implementation plan.

2) Unified standards and system development.

In the process of information construction, many hotels often pay a high price but the effect is not satisfactory. There are many reasons, such as: the interests of suppliers and hotels are inconsistent, and the technical functions are misplaced with the needs of hotels; There is no top-level design in the development of hotel information system, and the technical standards are not uniform, so it is impossible to exchange and share information, eventually forming an information island; There is no top-level design in the development of each information system, and different systems contain the same functions or modules, which leads to repeated construction.

Modern hotel management process is undergoing a transformation from traditional capital flow orientation to high-speed information flow and service flow orientation. The resource integration and unified planning of hotel internal system is very important for hotel development. It is conceivable that if the information flow of the hotel's e-commerce system, financial management system and room management system is blocked, it will be a huge disaster for the hotel management. Hotel management should not be isolated, but should be closely combined with destination marketing, and hotel marketing management should be brought into the unified marketing platform of destination, which also requires hotel information system to exchange information with the outside world. Therefore, in the process of building smart hotels, implementing industry certification management, formulating unified standards, norms and grades of smart hotels, unifying the understanding of the connotation of smart hotels, standardizing the technological development of IT companies in smart hotels and hotel informatization, adapting measures to local conditions and combining with reality, doing a good job in top-level design of smart hotels, and making overall planning and system layout should become the primary tasks for local governments and tourism management agencies to carry out smart hotel construction.

3) Change ideas and innovate and develop.

As an important means to adjust and upgrade the industrial structure of the hotel industry, smart hotel construction should change its concept, take environmental protection as the core, plan and construct around energy conservation and emission reduction and environmental optimization, take sustainable development as the starting point and destination, innovate and develop hotel management mode, and recreate hotel business processes.

20 1 1 the operating costs of the top 100 catering enterprises in China increased by 22.02% year-on-year, of which the cost of raw materials exceeded 30%; Operating costs account for 48. 17% of operating income. Rising costs have become the key to restricting hotel profits. Green and environmentally friendly smart hotels not only meet the theme of the times and social needs, but also are necessary for the hotel's own management. The green environmental protection of smart hotels is mainly reflected in the following aspects: hotel ERP system, OA system, hotel central reservation system, self-service registration/check-in system, room self-service system, intelligent ordering system and so on. , realizing the paperless office of the hotel; The energy operation monitoring system can dynamically monitor, analyze and accurately control the hotel's electricity, gas, hot water, heating and other energy systems in real time, so as to reduce the unnecessary consumption of hotel energy; Using energy-saving equipment to reduce energy consumption, such as LED lighting system, can reduce energy consumption by 60% compared with general lamps. Smart hotel not only realizes resource intensive, low-carbon and environmental protection, but also reduces the operating cost of the hotel, improves the economic benefits of the hotel, and promotes the comprehensive promotion of economic, social, ecological and cultural values, which is the only way for the sustainable development of the hotel industry.