Hotel work summary and work plan

Work summary is an important link to do all the work well. Through work summary, we can make clear the direction of the next work, avoid detours, make fewer mistakes and improve work efficiency. The following is the hotel work summary and work plan I have compiled for you. I hope it will help you!

Hotel work summary and work plan 1

Dear leader: Hello!

With the celebration of Christmas and the arrival of New Year's Day, the bell of 20__ is about to ring. First of all, I wish you good health and smooth work. Looking back on 20 years, with the careful guidance of company leaders and the support of employees, I was promoted from a grass-roots supervisor to a chef in eleven branches. Here, I would like to take this opportunity to thank Mr. Chang, Mr. Chen and the company leaders for their trust in me. Now I will summarize the work of the year as follows:

I. Operating conditions

The eleventh flavor restaurant opened in September 1 and officially opened on September 3.

Second, the commercial aspect.

Our local restaurant has a booth, which is an independent operating window of Korean cuisine, and two performance windows (rice noodles and iron plates). Stable turnover, reasonable cost and good effect. There is also a beverage window, which accounts for more than 75% of the cost, as an aid. Under the leadership of Manager Ge, at the end of September and the beginning of June 10, other stalls were adjusted: 1 The turnover of stalls was low, and I helped to change them into a snack, which was now fried and sold, which played a very good role. 1 chef turns to 4. 1 file is transferred to a new chef, and the ability is improved immediately. Turnover increased by 200-promoting 300 yuan. After that, the chef in 1 file goes to the fifth file, and the chef in the fifth file goes to 1 file. The turnover increased from 1 100- 1200 yuan in early September to 1500-2000 yuan. After the fourth gear adjustment, the turnover increased from 1600 yuan to about 2000 yuan.

In order to solve the shortage of side dishes, the sixth person was adjusted to the cutting and matching room, focusing on side dishes. In order to support the development of Tangshan store, our store has transferred 9 chefs to Tangshan store on the premise of reasonable division of labor among existing employees. I helped produce the ninth file, and the turnover was basically stable.

Instead of doing ordinary work, the hourly workers dispatched competent chefs to process new products, set up cake windows, and the chefs led the waiters to make them, and gradually introduced a series of new products such as sandwiches and egg tarts. Maximize the development of technical force and maximize the use of personnel.

After the adjustment, the subjective initiative of employees was fully mobilized, the enthusiasm and creativity of employees were improved, eight kinds of dishes were added in our store, the sales level of employees was improved, and their sense of competition was increased, which played a very good role.

Third, quality.

As a chef, I strictly control the products of every stall and strictly follow the standards. During the period, listen carefully to the opinions and suggestions from all sides, sum up the problems that appear every month, and improve them in time to ensure the quality of meals for teachers and students. Fourth, health and safety.

Strictly implement the company's rules and regulations, do a good job in food hygiene and safety, and put an end to the situation that raw and cooked are not separated. Ensure the safe use of water, electricity and gas. At the same time, after the file is closed every day, the self-examination and the supervisor take turns to check the safety and hygiene, so as to prevent the occurrence of various accidents and make the alarm bell of safety concerns ring. V. Costs

As I just became a chef for group meals, my cost and some details are not good enough and need to be further improved. In the future work, I will actively learn from chefs in various stores and strive to maximize the company's benefits and achieve a win-win situation. In the future work, I hope that leaders and colleagues will give more valuable opinions and suggestions, and everyone will make progress and develop together!

20__ year work plan

1. Looking forward to 20 years, with the guidance of leaders and the support of employees, I will set an example, be highly strict with myself, lead employees to provide exquisite dishes and quality services for teachers and students in our school, do my best, work diligently and diligently, and strive for a new level of turnover.

Pay more attention to the life of employees, communicate more and do more technical training to cultivate useful talents for the company. Actively publicize the company culture, improve the professionalism of employees, retain the hearts of employees, and make employees feel at home in the company.

3. Strictly control the cost of dishes, rationally use materials, control the purchase, receipt and inspection, and establish the concept of less goods, diligent goods, no backlog and no waste. Do a good job in cost accounting of each booth to help employees establish a sense of saving. It would be better if the company could implement the performance pay system.

The above is my work plan for the new year. If there is anything wrong, I hope leaders and colleagues will give me more valuable advice. Thank you!

_ _ Branch _ _ Restaurant, _ _ I sincerely wish you a safe winter.

Hotel work summary and work plan II

Time flies, in a blink of an eye, I have been in the hotel for more than six years, and I have been promoted to foreman for more than half a year. ; With your support and help, you have always been strict with yourself and completed the work according to the requirements of the hotel. Through these years of study and leadership guidance, you have changed a lot and the quality of your work has improved. The work of this year is summarized as follows:

Daily work management: As a floor foreman, you should have a coordinating role and cooperate with the supervisor and manager to do a good job in floor management.

Second, strengthen self-study and improve business: to be excellent, we must learn from managers and books, improve our quality, improve our management ability in the next year, and ensure the normal operation of all the work in our hospital.

Three questions:

1. Some work is not serious enough, such as ward rounds, and the inspection is not in place.

2. Not caring enough about employees, not communicating in time, not knowing the voice of employees, and not being at home; When the glaze is used up, it will still float.

My management level and theoretical level are limited.

Four plans for next year:

1. Actively and seriously cooperate with the manager to do the daily work of the floor.

2. Strengthen the careful inspection and maintenance of facilities and equipment, so that guests can have a harmonious and comfortable feeling during use.

3. There should be strict requirements for the sanitary quality of guest rooms, and the planned sanitation should be arranged reasonably.

4. Strengthen energy-saving inspection, tell employees more energy-saving knowledge, and try to conduct a second inspection.

5. We should teach new employees and employees with irregular work in the future to improve their professional level.

In the following days, N B worked hard to improve the shortcomings and develop the advantages = carpet girl sincerely visited the bass hotel to create higher value. Thanks to the love of hotel leaders and colleagues this year, I was elected as the head waiter of the hotel room. As an assistant to the supervisor and manager, I will carefully and properly arrange the specific work, strictly demand myself to do my job well, and actively try to coordinate the relationship between relevant departments in the room. Share worries for the manager and create benefits for the hotel.

Here, I make the following plans for next year's work.

Strive to improve their own quality. As a hotel room foreman, I have made a great leap from an ordinary employee to a foreman. This year is an important running-in period for me to exercise. So I need to learn relevant work knowledge and know myself clearly. We should not only strengthen our self-cultivation and practical work ability, but also learn to draw inferences from others. Strive to succeed in your work.

Second, be proactive and improve your work level. I believe that through my own efforts, I will constantly enhance my management and coordination ability and make a qualitative leap in handling affairs.

Third, to do a good job in daily practical work, we should handle every detail carefully, patiently and attentively. As a foreman, he is neither too big nor too small, and his authority is not great. If you don't do fine work at ordinary times, you will lose your prestige among grassroots employees. Therefore, in my usual work, I will take pains to deal with various problems in my work and straighten out various working relationships.

The above is my annual work plan as the head waiter of the hotel room. I will work in strict accordance with the work plan and strive to create achievements for the hotel.

Hotel work summary and work plan 3

Half a year has passed in an instant. In the first half of the year, with the support of the hotel leaders and the hard work and efforts of all the staff in the department, the engineering department overcame the difficulties of few staff and heavy workload, solved various problems in equipment and facilities, and basically completed the tasks and temporary events assigned by the hotel leaders. The summary is as follows:

I. Main Work

In the first half of the year, cooperate with various departments to complete equipment inspection and warranty, telephone warranty and comprehensive maintenance of air conditioning system.

Complete the reconstruction and construction of air conditioning water supply and return main pipe, and complete the maintenance and installation of power supply facilities and equipment in the new park of the group; Since the TV set-top box is exposed and improperly installed, complete the installation process to check the elevator.

Second, energy use.

1. water: hotel water fee in the first half of the year 13444 yuan.

2. Electricity charge: the electricity charge of the hotel in the first half of the year was 9692 1 yuan, which was relatively high.

Third, there are problems.

My coordination ability with various departments needs to be further strengthened, the project maintenance is not thorough, the management is unfamiliar and the management is not good.

Four. Work plan for the second half of the year

1. After the hotel is renovated, the engineering department should ensure the normal operation of the hotel's electricity, further strengthen the maintenance and operation management of the equipment, strengthen the planned maintenance and inspection of the equipment, and ensure the normal operation of the water pump, elevator, power distribution, air conditioning and water supply system, especially to improve the intact rate and comfort of the guest room facilities. Further strengthen energy management, strengthen cost awareness, improve the management of materials and spare parts of facilities, and vigorously do a good job in tapping the potential, repairing the old and utilizing the waste.

2. management.

Improve work service procedures, strengthen initiative and coordination, and coordinate work with various departments, especially between front and back departments and between superiors and subordinates. Timely and effective, don't shirk, do more work, manage attentively, strengthen the daily inspection of facilities and equipment, divide the responsibility into areas, and put the responsibility on people. And a maintenance team regularly tells the front desk users about the use of maintenance knowledge to prevent barbaric operations.

Strengthen personnel training, service awareness training, service skills training, strive for multi-functional personnel, make full use of human resources, control the total number of personnel, improve services, enhance the background image, and promote the quality of work to a new level.

In short, no matter how big or small, we must do our best. I believe that there is no best, only better. Only by constant self-pressure, can we find the excitement in our work, be passionate about our career, our work, our enterprise and our customers. A comfortable hotel will definitely make customers feel at home.

Hotel work summary and work plan 4

In an instant, 20__ years have passed. In this year, with the joint efforts of all the staff of the hotel, we successfully completed all the tasks, vigorously promoted the brand of _ _ _, and continuously expanded the social influence of the hotel. On this occasion, it is necessary to review and sum up the work, achievements, experiences and shortcomings of the past year, foster strengths and avoid weaknesses, strive for progress, and strive for better results in the new year.

I. Operating conditions

In the past 20 years, the hotel's main business income has been * * *, the cost has been _ _ _ yuan, and the profit has been _ _ _ _ yuan, which has achieved the business goal of turning losses into profits set at the beginning of the year. Housekeeping department realized income of _ _ _ yuan, with an average monthly income of _ _ _ yuan. Among them, the room income is RMB _ _ ten thousand yuan, accounting for _ _% of the room income; Housekeeping department has _ _ rooms at the beginning of 20 14. In May, the number of hotel rooms increased to _ _, 10 was put into use. This year, * * * was rented into the house _ _ times, with an occupancy rate of _ _%. The catering department realized an income of _ _ _ yuan, with an average monthly income of _ _ _ yuan. Among them: the main meal income is RMB _ _ _, accounting for _% of the total catering income; The wedding banquet income (65438+ 10-65438+February statistics) is _ _ million yuan, accounting for _ _% of the total catering income; Personal income (June 65438+10/October-February 65438+February statistics) is _ _ million yuan, accounting for _ _% of the total catering income; The agreement unit (statistical data of 65438+ 10-65438+February) is RMB _ _ million, accounting for _ _% of the total catering revenue.

Second, the management situation

(A) external managers, clear business ideas. In March, the hotel hired a professional hotel management team to settle in, and adjusted the management mode and concept of the hotel accordingly, which became the key point to improve the hotel's operating performance.

(2) Introduce local staff to broaden the influence of the hotel. Through the vigorous publicity of local staff and years of work experience, the hotel's external work has been greatly improved.

(C) internal personnel integration, to achieve the best use of people. Through the part-time job of marketing manager and restaurant manager, the marketing work can be effectively improved; The engineering department will assign special personnel to ensure the timely solution of engineering problems; Housekeeping manager is a manager with professional knowledge to improve the quality of room service and unify the service process.

(4) Successfully completed the municipal evaluation of three-star hotels. In 20__ years, the hotel has carried out business training, commodity procurement and system improvement around evaluating Samsung. With the efforts of all staff, the hotel has basically reached the standard of a three-star hotel and has been recognized by evaluation experts.

Third, other aspects.

(1) Improve product quality. First of all, five bowls of seats widely loved by people in Huan County were introduced, and great efforts were made in the quality of other dishes, which was improved compared with last year. Secondly, buy a large number of rooms to meet the needs of guests and realize humanized service.

(2) improve services. Cultivate employees' awareness of opening up, adopt guests' opinions reasonably, and solve problems in a targeted manner, so that _ _ service becomes the focus of foreign competition.

(3) Optimize procurement methods and reduce costs. This year, I bought various items through online shopping comparison, and bought qualified products through lower prices.

(4) Improve employees' treatment and welfare. In 20__ years, the per capita wage increased by about _ _ yuan over the previous year; Use bonuses, holiday dinners and small items to improve employee welfare and care about employee life.

(five) to carry out training. Training is the eternal theme of the hotel. This year, the hotel organized hotel awareness training, fire protection training, service skills practice training and so on. , through large classes, branches, study abroad and other ways, and constantly strengthen the work skills of employees in various positions.

Fourth, shortcomings.

(1) commercial aspects

The tourism market is unscientific and the proportion of large-scale reception is low; Service management is not up to standard, and service awareness is not strong; Various preferential activities have not received the expected results.

(2) Management

The team lacks cohesion and execution; The ability of managers needs to be improved, and the management methods are not good; The uploading and publishing work is not in place.

(3) Staff construction

High mobility of personnel; Lack of service skills; Lack of staff culture construction.

Five, 20__ year work objectives

(1) Pay close attention to management. The executive ability of middle-level personnel determines the operation ability of the hotel. 15 years, the hotel will continue to send middle-level personnel out to exchange and study, cut off their ideological inertia and strengthen their execution.

(2) Operating income. 15 constantly innovate in the quality and marketing of dishes, so that those who have no dishes are excellent; The marketing department puts forward sales methods according to the development progress of the southern district and the actual situation at this stage, and strives for a new breakthrough in turnover.

(3) improve services. On the basis of service standards and processes of three-star hotels, we will further unify staff services and processes, and at the same time absorb valuable opinions and suggestions from employees and guests, and work hard on humanized services.

(4) deepen training. Led by the Administration Department, training employees with relevant professional skills in service awareness and service skills; Through concentrated study and publicity of hotel-related systems and concepts, clear job responsibilities.

(5) Open source and reduce expenditure. Explore new ways to increase income, rationally use backyard venues to regulate parking fee collection; Based on the current situation of high hotel expenses, we will continue to promote energy conservation and emission reduction, and strengthen employees' awareness of saving.

(6) improve treatment. Implement the signing of relatively fixed labor contracts and insurance purchases between the hotel and some employees; While the hotel's performance has improved, it has also improved in staff dining, holiday welfare distribution and various cultural activities.

Achievements are affirmation of the past, new challenges have come, and we are full of joy of harvest, and have ushered in a hopeful and inspiring 20 15 year. When the wind is good, sail and sail; We still have a long way to go, but we still need to make bold progress. Let's unify our thinking, strengthen our confidence, unite and struggle, make persistent efforts, overcome difficulties, and create new achievements and glories in the new year with more high-spirited fighting spirit and more solid style!

Hotel work summary and work plan 5

The year 20__ is coming to an end. In this year, with the joint efforts of all levels, the hotel's operating performance has been greatly improved. The upgrading of some hotels' hardware equipment, the improvement of service items and the further improvement of staff service level have made our hotel enjoy a high reputation in the hotel industry. These are the effective management of store-level leaders and the efforts of hotel employees. This year, although the staff and establishment of the front office have changed, all the staff can still overcome difficulties, forge ahead in unity and successfully complete the reception task arranged by the hotel, which has won unanimous praise from the guests throughout the reception process. In the past year, the front office has done the following work:

First, strengthen business training and improve the quality of employees.

As the front office of the hotel, every employee should face the guests directly. The working attitude and service quality of employees reflect the service level and management level of a hotel, so the training of employees is our focus. This year, detailed training plans have been made for two branches: baggage delivery and storage service training at the baggage office; Politeness and skill training for receptionists when selling houses; To lay a certain foundation for this year's team reception, only through training can employees further improve their business knowledge and service skills and better provide quality services to guests.

Second, instill in employees the awareness of "increasing revenue and reducing expenditure" and control costs.

"Open source and reduce expenditure, open source and reduce expenditure" is the pursuit of every enterprise. The front office staff actively responded to the hotel's call to carry out cost-saving activities and control costs. In order to save money, for example, every time we check out our guests' card sets, we recycle them uniformly: reuse overdue reports; Supervise the accommodation personnel to save water and electricity; Take good care of office supplies and use every piece of paper and pen. Through these controls, the front office should make due contribution to the hotel revenue.

Third, strengthen employees' sales awareness and skills, and improve the occupancy rate.

According to the market situation, the front desk actively promotes the sale of scattered houses, and our department has introduced new policies in front desk prices and employee incentives. While understanding the hotel's preferential policies, receptionists can flexibly grasp the room price according to the market situation and the check-in situation on the same day, and the number of individual guests at the front desk has increased significantly, and the occupancy rate has increased. It emphasizes the purpose of the receptionist: "As long as the guests come to the front desk, we will try our best to keep them" and strive for more occupancy.

Fourth, pay attention to the coordination between departments.

Hotels are like a big family, and it is inevitable that there will be friction between departments in their work, and the quality of coordination in their work will also be greatly affected. The front office is the central department of the whole hotel, and has a close working relationship with catering, sales, rooms and other departments. If there is any problem, we can actively coordinate with this department to solve it, so as to avoid things getting worse, because everyone's common goal is for the hotel. If it is not solved well and handled badly, it will bring certain negative effects to the hotel.

Five, strengthen the management of all kinds of statements and customs declaration data.

According to the regulations of the Public Security Bureau, the front desk will check in every guest and input them into the computer. Declare the information of overseas guests to the entry-exit administration department in time through the hotel's customs declaration system, and conscientiously implement the notice issued by the Public Security Bureau to remind each guest to pay attention to his valuables. Designate a special person to be responsible for all reports and data at the front desk, classify and file them, and report them monthly.

Disadvantages of the hotel:

1, limitations of hotel Maxima system

Due to the limitation of the module, the Maxima system adopted by the hotel leads to many bookkeeping and suspense accounts being done manually. The accounts between the restaurant and the front desk cannot penetrate into each other's accounts and be settled by computer. There are many loopholes in these manual checkout, such as missed collection, wrong collection and even guest deposit in advance. If guests come to the front desk to spend money, they have to go to the finance department to find out how much money they have, which will affect the work efficiency of hotel staff and the guests' attitude towards South China International Conference Center. This is the key to whether the hotel operation system is perfect and whether the system is regularly maintained by professionals.

The salary system is too fixed.

The frequent flow of front desk personnel greatly affects the quality of service. New employees have to go through a three-month probation period after joining the company before they can fully master the work of this position. And some employees leave their jobs as soon as they master their jobs, resulting in brain drain. Personally, I feel that the hotel's salary system can't motivate employees. Employees get a fixed salary every month. Take the front desk as an example, if the sales department completes this month's sales, there will be a corresponding bonus, but the front desk also does a lot of reception work and often works overtime, but there is no bonus. Over time, receptionists will feel the same whether they do more or not, which will affect the hotel's income. In view of the experience of other hotels, the income of the front office department also needs to be linked to the operating indicators, thus encouraging employees to improve the room occupancy rate. In addition, the personnel compensation system needs to be improved. The salary of the hotel should be distributed step by step. How much is the employee's probation period, how much is the first salary after working for half a year, and how much is the salary after working for one year. Hotels should let employees see hope and work with passion, so as to create more business income for hotels.

Work plan for 20__ years:

1, pay attention to customer needs, actively and truly reflect customer needs to superior leaders, and provide a basis for the general manager to adjust his strategic thinking;

2, continue to strengthen training, improve the overall quality of employees, improve service quality;

3. Really care about employees, stabilize the workforce and reduce employee mobility;

4. Pay attention to the service details of employees, and start with the details to provide customers with satisfactory and thoughtful services;

5. Improve the workflow and work standards of each post, implement quality service activities, and realize quality standardization, standardization and service refinement;

Although we have made some achievements in our work in the past 20 years, we will not be proud, lax or negligent. The work next year will be even more arduous. We will carry forward our achievements, devote ourselves to our work with more enthusiasm, and strive to complete various tasks throughout the year. We believe that under the correct leadership of leaders at all levels and the joint efforts of all staff, the future of South China International Conference Center will be even more brilliant.

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