What should you pay attention to when working as a waiter in a restaurant?

From a service perspective, you should pay attention to:

1. Instrument: Without introducing it, a good instrument will not only improve your service quality, but also make department colleagues and managers Pay more attention and appreciation to you.

2. Attitude: When serving others, it is especially important to maintain a good attitude at all times.

3. Skills: The guest room is a department that pays attention to skills. You must have the ability to operate independently for the natural standards of making beds.

4. Knowledge: You should be able to answer promptly when guests ask you anything, such as the front desk phone number, sales department phone number, nearby parks, booking air tickets and other related services. When asked, you should give a Satisfactory answer.

From a life perspective, you should pay attention to: (Is this what you care about most?)

1. What should you do when a customer likes you:

Waiters are not allowed to fall in love with customers. If there is someone you like who is of the same age and you have a private relationship, then no one can control it. (Prince Charming will not appear like this. What often appears is someone who pretends to be young and dedicated, specifically to deceive our little girls in the hotel. You must be careful and learn to protect yourself.)

If a guest If you show that you like you very much, you can avoid it and tell the foreman to let a male worker serve on that floor, and you can be transferred to another floor. Or give a direct rejection, "I'm sorry, I don't understand what you are talking about, please respect yourself," or the guest will leave in frustration.

2. What to do when the guest leaves unexpectedly:

If a guest suddenly hugs you, you have to be very sensitive and "yell" to let the guest If it scares you, it will suddenly let you go. If it still doesn't let you go, you can use the "step on the foot" or "monkey steals the peach" moves. Be more ruthless. After you run away, report the matter to the manager and handle it according to the actual situation. If the matter is serious, call the police.

I teach my employees to do this: when entering the room, open the door and place the linen cart at the door to show that you are cleaning the room. If you see the guest intentionally closing the door, you can Quickly pick up the ashtray on the countertop and perform a smart move in the name of cleaning the ashtray. If the guests behave normally and the cleaning is completed, put the ashtray back to its original place and return it. If the guest behaves inappropriately, you can retaliate as necessary on site.

However, don’t be afraid. This kind of customer may only be one in 10,000. I have been in the hotel business for nine years, and my employee encountered it once. As a result, the employee bit his hand and ran out. Later, the guest came forward to apologize. , to settle the matter.

3. What to do if you receive a drunk guest:

Remember not to receive any drunk guest alone. There should be at least two employees to help the guest to the room, pour cold water, and mix it. After the temperature is adjusted, close the door and exit the room.

Other types of guests, such as those with bad tempers, those who like to be clean, those who like to take care of young ladies, etc., are not troublesome. Please handle them well.