Traditional Culture Encyclopedia - Hotel reservation - Which post can the front desk of Baotou Marriott Hotel be transferred to?
Which post can the front desk of Baotou Marriott Hotel be transferred to?
Concierge, switchboard operator
1. The concierge department is mainly responsible for helping guests with their luggage, calling taxis, booking air tickets and restaurants. Since both the front desk and concierge belong to the guest service department of the hotel, the front desk staff can adapt to the new environment more quickly when they transfer to the concierge department.
2. The switchboard operator is mainly responsible for answering and transferring calls and providing telephone consultation services. The receptionist has good telephone communication skills and customer service experience, and it is a good choice to transfer to the switchboard operator.
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