Traditional Culture Encyclopedia - Hotel reservation - Excellent Department Manager Award Speech
Excellent Department Manager Award Speech
Outstanding Department Manager Award Speech
In our daily study, work, and life, we are often inspired by some things. At this time, writing a speech is a good choice. Let’s learn how to write a speech together. Below is the award-winning speech of an outstanding department manager that I carefully compiled. You are welcome to learn from it and refer to it. I hope it will be helpful to everyone.
Excellent Department Manager Award Speech 1
Dear leaders, I am xxx, the manager of Membership Department 2.
I can’t help but be polite. I would like to thank all the leaders of xx Group Company and all the leaders of xxx for giving me the honor of being an outstanding department manager and allowing me to speak. This is a bit polite, but it is also what I really mean.
Next, I will report and demonstrate our work to the leaders of the group in the form of calculation of the workload that our team members must complete every day.
The daily work of our department, as a regular employee, must be completed every day:
1. The duration of outbound calls is 3 hours per day.
Explain, the call time is 3 hours a day, which means that the time you hold the phone is definitely not less than 4.5 hours. At 6pm every day, you can definitely hear someone still calling. 80% of employees who were eliminated failed to pass this level.
2. Send 500 emails every day.
In order for all emails to be received, they must be sent every 10 times and must be sent in time periods. If you post too much, it will be blocked as spam.
3. Find 20 pieces of information for target customers every day
Based on your own customer reserves, you should classify the industries in which the customers are located and the information they are concerned about. Find relevant information for 20 types of customers, and send him one piece of information for each type of customer so that he can taste the benefits.
4. Develop 2 customers every day
These two customers must be customers who have never registered on xx.com, and have communicated by phone, found the person in charge, and have a preliminary Intentional. To complete the development of these two customers, we must find no less than 15 customers every day.
Maybe after hearing this, you may think that this job is nothing, just do your job well and you will be qualified!
Let’s do some more detailed calculations: Leaders will be able to understand our working hours, work intensity and time utilization efficiency.
Three hours of call time, because our phone can record the call duration and is checked by a dedicated person every week. The time spent listening to the ringtone is not counted! If you want to complete these three hours, you must start at 8:30. Pick up the phone and start dialing, listen to the ringtone, communicate with customers, put down the phone, pick it up again within 5 seconds to dial, do not drink water, do not go to the toilet, and of course more I can’t read the news or chat on QQ. Come all the way down to complete the mission. The actual time required is 4 and a half hours.
In the afternoon, I still have to send faxes for an hour (no less than 40 faxes are sent every day, because it is stipulated that 70% of the time must be used to contact new customers), and now it is 5 and a half hours.
Then send emails for an hour (this is relatively simple, and it is considered a break for our employees). It's been 6 and a half hours now.
Then develop customers: If you are lucky, you can find 20 customers that you can call in an hour, because 80 of the 100 customers found may have been occupied by others. It's now 7 and a half hours. This doesn’t include meal and bathroom breaks. Of course, meetings and other company affairs activities also take up time.
Most people cannot complete the above workload within eight hours, so they can only work overtime, find customers, and send emails.
Monthly work:
1. Regular employees must introduce one customer and sign a contract every month, and develop one customer and sign a contract.
2. Conduct weekly meetings four times a month to summarize competitor trends, prices, promotion methods and other information, so as to know yourself and the enemy.
3. Monthly summary of market development, difficulties and solutions to market development, and formulation of development directions and marketing strategies.
4. Summarize the words, emails and organize them into a process.
This is the monthly work of an ordinary member department employee. I often use this sentence to encourage them: "There is no essential gap between people. The only difference is whether you do it or not." I believe this sentence will become a classic or famous saying in the distant future. Of course, I am the original author.
Regarding talent issues, we have always attached great importance to talent reserves. Starting from 20xx, we have only recruited undergraduate employees with a trial salary of 1,000 yuan. Now the bachelor's degree rate in my department has reached more than 70%. Among the employees who joined the company very early, there are some who do not have a bachelor's degree, but there are no employees who are continuing their studies. I have two exams to take from junior college to undergraduate this afternoon. Haha, I have to wait for the make-up exam next year.
Let’s talk about signing. Our signing customers are all new members, that is, customers who have not paid fees on the xx network and do not know much about the xx network, or even do not know it at all. We need to turn them into our paid members. After they pay the fee, it will be handed over to another department—the customer service department—for maintenance, and we will then develop new paying members.
In 20xx, members of the second department signed 8.3 million orders, an increase of 70% from the 4.9 million orders signed in 20xx. There are 10 regular employees in the department, and the minimum amount of revenue generated for the company throughout the year is 500,000 yuan. I would also like to report my own performance. The amount I received from signing orders last year was 850,000 yuan.
There is only one person with a performance of more than 1 million. This person is xxxfang. There are only more than 200 working days in a year. On average, she signs an order of 5,000 yuan in one working day and has it credited.
Xxxx Fang gets off work at 7:30 every night and is still looking for clients. Even after 9:30, she still doesn’t miss the opportunity to call clients. In 20xx, she set a record of receiving 200,000 yuan in payment for a single month signed, and no one has broken it to this day. This height, I believe, will be unreachable by no one in the near future!
In August 20xx, she volunteered to go to Jiaozhou, Shandong Province, a county-level city, with a colleague to visit customers. In three days, we visited 42 tower and boiler auxiliary equipment manufacturers and signed 7 membership contracts worth 66,000 yuan on the spot. We continued to follow up and signed contracts worth 120,000 yuan in one day by the end of the year. A miracle! This is the most praiseworthy miracle of xxx.com in more than 10 years! ! !
It is worth mentioning that in January 20xx, that is, on Tuesday last week, xxx Fang went to visit a customer. The sales director of this company refused to sign the order twice and reported it to the boss. xxx Fang went to visit the boss this time and talked for five hours. She didn't expect to be able to sign the contract, but in the end she signed a large order of 8,000 yuan, and the boss also introduced five of his boss friends to her.
In our department, there are more than one colleagues like xxxfang, such as xxxna, xxxli, xxxbing, and xxxyuan. They are all very outstanding.
In our xxx network, there is far more than one department like ours, and we are not much better than other departments.
I often tell my subordinates, what is success? Success is doing simple things to the extreme. As long as you can do something to the extreme, even a fool can sign a contract.
Similarly, I also have something to encourage myself: Strict requirements for your subordinates without expecting anything in return is true gentleness.
I am not gentle enough!
Thanks to xxx Group for its support and love for xxxx, and I hope that the group can provide greater support for xxx innovation in 20xx. Thanks again! ! !
Bow! Outstanding Department Manager Award Speech 2
Dear leaders, guests, and colleagues:
Good morning, everyone!
I would like to thank you all for this honor. This is inseparable from the support and trust of my leaders and the understanding and concern of my colleagues. I would like to thank you all again! I would also like to thank one person more, that is my manager, Mr. Sun. Thank you for your endless support for my work over the past year. Thank you!
The company is a big family. Here a hundred flowers bloom and a hundred schools of thought contend. I came to the company at the end of XX, and after more than a year, I feel the same way, working and studying here. Do your duty and strive for excellence. Despite the effort, I gained more and improved even more.
Every step I take is due to the support of my superiors, the help of my colleagues, and the support of the project. If I stand here and say that I have achieved something, then it is also a collective honor for our team. Before going on stage, someone asked me how to be "excellent". I thought a lot, but didn't answer hastily. Today’s “excellent” may only mean doing well in one or several aspects. I am still far from being a pillar of the business. My role, that of a "normal" employee at the company, will always be that. Here, I have a sentence to encourage you: between "think of" and "get", there are two words - "do it". Step off the stage and start all over again. I hope that through my own efforts, I can gain more nutrients; through my own work, I can bring out better new people. We hope that our team will be more enterprising, have development potential, be more cohesive and effective.
I sincerely hope to work with everyone here to successfully span 20xx; to work hand in hand and seize the day; to grow and develop together, and move towards greater success together.
Thank you everyone! Outstanding Department Manager Award Speech 3
Dear leaders, guests, citizens, and all young and middle-aged sisters:
Good afternoon, everyone. First of all, I would like to thank the company for giving me this opportunity and honor. It has been almost 8 years since I entered the Chinese Youth League. In these eight years, I have always maintained the image of China Youth Group as much as I care for myself. I am proud to be a member of China Youth Group.
Looking back on the past 46 years of my life: a carefree childhood, a youth accompanied by hatred, and when I grew up, goalless struggle and suffering accompanied me for more than 30 years. In 19xx, misfortune struck from the sky. An innocent, lively and smart little boy turned into a fool. The heavy medical expenses made us overwhelmed; the house leaked and it rained all night. Within a few years, another factory accident Being laid off due to the recession made the family even worse!
Leaders and guests here, think about it, do I still have the courage to live?
Just when I was desperate, joy came from the sky. A worker told me that I could make money as a housekeeper in Shenzhen. We came to the prosperous Shenzhen and Huaxia Zhongqing Home Economics on March 8, 20xx with excitement and excitement. Teacher Li at the time warmly received us. On the first day after arriving, Teacher Li took us to do the sign language exercise "Grateful Heart". I cried while doing it. Every word and every action in it filled my heart with sunshine and made me feel happy. From then on, I no longer complained, was no longer gloomy, and was full of hope for life. After entering the company, I began to receive training. To be honest, I had no idea whether I could do a good job in housekeeping at first, but Teacher Li enlightened me and said: "Good job" Just study and do it with your heart, and you will definitely be able to do it. I started by learning the simplest tasks such as wiping floors and wiping tables, and learned from the old employees who were waiting for employment. Gradually, I became more and more confident in myself. Until one day, Mr. Lu, who lives in Century Village, came and successfully applied for me. It was very difficult for my first employer at first. The housework requirements were completely different from those at home. I was very uncomfortable with it. I cried while making 36 towels and how to remember to distinguish them. I wanted to give up several times. Fortunately, the company visited the home regularly and did not know how to conduct on-site training. He comforted us when we were wronged, and repeatedly taught us to challenge the ordinary and create the extraordinary. I persevered, treating housework as a career, and wiped away my tears for three years. I am very grateful to Mr. Lu’s family and all the clients. It is you who allow me and all my sisters to earn money by doing housework. On behalf of all the sisters, I bow deeply to you.
After Mr. Xu’s encouragement and inspiration, I changed from an ordinary housekeeper to a manager in 20xx. I was assigned to Futian Company and embarked on a new job with confidence. At first, many people didn’t understand much and didn’t know much about signing orders. One day, I plucked up the courage to sign an order. Mr. Xu came to the company and looked at the order I signed. He smiled and said that losing is learning and winning is gaining. Make mistakes fast, grow fast. Only then did I realize that I signed the wrong bill. From then on, I explored the company contract and studied hard with Mr. Xu and the sisters from various companies. I tried to apply and learn the Chinese Youth Culture bit by bit at work, and worked hard to do everything well. Be a low-key person, do things with a high profile, and have working skills that are diligent in legwork, speaking, and writing. Greet each other with a smile, give up a chair, give each other a cup of hot water, send each other a thank you, and serve every customer and housekeeper seriously. , let every customer feel the true meaning of Zhongqing's service of "serving the happiness of the family"; through continuous learning and hard work, he gradually grew up and now serves as the manager of Nanshan Head Office.
Learning is happiness. Zhongqing is a learning team. Mr. Xu attaches great importance to improving the quality of employees and never misses every learning opportunity. I have gained a lot!
In October 20xx, Mr. Xu sent me to learn the Disciple Rules, which taught me to be grateful for housekeeping. It has tempered my will, strengthened my abilities, and fueled my wisdom. I am grateful to my parents for what they have given me. My life and selfless love. Thanks to Mr. Xu for providing me with a stage to perform.
I also participated in the first home economics trainer session in Shenzhen. During Mr. Pang’s lectures, I felt that after the small self, we must achieve the greater self. The learning goal is not to compare with others, but to surpass myself, and to think inward and transcend upward. .
On April 3, 20xx, Mr. Xu organized us to go to Shenzhen University to listen to the speeches of Professor Peng Qingyi, one of the four great red speakers in Japan and China, Li Yanjie and his 26 disciples. Passion and dreams made us I was moved by Professor Peng’s words: Love deeply, work well, do it while you are alive, and forget it even after you die. I was deeply shocked and inspired. Mr. Peng, who is over 80 years old, used his enthusiasm, hard work, and selfless dedication spirit to... Wake up the souls of everyone present from their dreams.
I am very grateful to Mr. Xu and Ms. Shen for constantly providing me with learning opportunities. Now I not only improve myself, but also pass on the knowledge I have learned to my children, and also let them come to the company to attend Mr. Xu’s Youth Leadership Quality Training Let him know that knowledge changes destiny, environment changes life, give first, then repay. My children can successfully go to college and graduate school. I have become the "great man" in the family. Housekeeping has made me an attractive woman. Housekeeping has made all sisters Become a valuable woman. On behalf of our family, I bow deeply to Mr. Xu and Miss Shen to express our family’s deepest feelings.
We often think that work is for life; but we ignore that life is work. Since we have chosen this job, it is useless to complain. It is better to choose to grow, use up our meager strength, burn passion, and realize our dreams.
I will definitely work hard with everyone in the days to come, so that the evergreen tree of Zhongqing will always be carried forward, sisters. Come on together! Outstanding Department Manager Award Speech 4
Dear Mr. Cheng, leaders and dear colleagues:
Good afternoon everyone! I am excited and honored to meet all of you here today on such an occasion and in this format. What makes me excited is sharing my winning experience in front of so many leaders and colleagues; what makes me feel honored is that I am actually standing here.
Being able to stand here, my heart is filled with four thanks!
First, I want to thank my leaders.
I officially joined our xx Hotel on May 10, 20xx. It has been nine years now. In the past nine years, without the careful care of the leaders, the guidance and cultivation of the leaders, and the support of the leaders, Without help, there would be no progress and growth that I have been able to achieve. It was the leaders who took me step by step from an ignorant girl to a mature woman, and I was honored to grow from an ordinary employee to a middle-level manager now. I would like to say that all the honors I have achieved in the past nine years are due to the wise command of my leaders, especially Mr. Cheng, and of course our Mr. Li. Without you creating such an excellent working environment for me, I would not be able to achieve success. It has tempered me into a person who has continued to improve over the past nine years. It is you who have been witnessing my growth, so today I sincerely bow to all the leaders here, thank you!
Second, I would like to thank my work partners who have been with me for the past nine years.
Similarly, without your understanding and tolerance, without your cooperation and encouragement, without your trust and support, there would be no Wu Lifang today. When one suffers, both suffer, and when one prospers, both prosper, supporting and covering each other, taking care of each other. My success is your success, and my honor is your honor. So here I also bow deeply to you, thank you!
Third, I would like to thank my family. In the past nine years, I thought I could have a clear conscience at work, but I have always been full of guilt about my family.
In the nine years I have been working, I have never spent the Spring Festival at home. Before I got married, my parents said that I was already a married girl, and I was also a girl who had forgotten her hometown when she had a new home.
I got married in 20xx. According to rural customs, a newly married daughter-in-law must spend the first year at her husband's house, but the hotel was really busy, and I couldn't care less about customs. However, the thinking in rural areas is so simple and realistic. My mother-in-law was puzzled by this and said a lot of things that were confusing to her and aggrieved to me. As a result, our relationship between mother-in-law and daughter-in-law has been difficult for a long time. Continuous tension. The neighbors around also started talking. Some said that the new daughter-in-law disliked the family and didn't go home after getting married. Some people say that this new daughter-in-law will alienate her mother-in-law? Others said that the new daughter-in-law's tutoring was not good...etc., there were all kinds of words, and there were so many unpleasant words that it was unbearable to hear. I don't want to refute and I can't refute it, because I don't have time and I don't want to take it into consideration. I can only use my most limited time and most limited experience to try to be loyal and filial. So here I would also like to thank my family, because with their understanding, care, support and consideration, I can work with peace of mind. Before dealing with foreign affairs, one must first settle at home. Without a good family, I would not be able to concentrate on my work. Thank you my family!
Finally, I would like to thank our customers who have always taken care of us. The guests are our food and clothing parents. Without the care and support of the guests, there would be no opportunity for us to work, and there would be no service work that I have continued to improve along the way. Therefore, we must treat our guests with care and serve them enthusiastically. Only in this way will they trust you and take care of you, and we will have a steady stream of business. So today I would like to end by thanking our loyal customers.
In the past nine years, I have had too many stories and too many touches. Looking back now, every story records my growth, which has become the most precious wealth in my life. Therefore, I will continue to do my best to do my job as always. While ensuring the smooth progress of our morning tea work, I will implement the cooperation of all aspects of the work process and strive to maximize the strength of our employees, thereby promoting Work in the restaurant market has reached a new level. I have worked here for nine years. I regard the hotel as my home, so I will work harder in the future and work hard for the better development of the hotel in the future! ;
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