Traditional Culture Encyclopedia - Hotel reservation - What should the room attendant do?
What should the room attendant do?
Hello! Job title: Head Waiter in Banquet Room Directly in Charge of Catering Department Directly in Charge of Catering Department Natural conditions: healthy, handsome, dignified, aged 20-35, working experience: catering service in the same star hotel for more than two years, education level: high school or above, fluent in Mandarin and good in spoken English. Job responsibilities and work content: 1, and complete all tasks assigned by superiors with good quality and quantity. 2. Check the appearance, appearance and attendance of room attendants; 3. Assist the department head to design the banquet hall, and provide good personalized service according to the different dining requirements of the guests, and organize the implementation; 4. Understand the arrangement of the daily banquet and convey it to the team, assign tasks and divide the work; 5, lead and command the waiter to complete the pre-meal preparation and inspection; 6. Supervise the staff of this team to provide high-quality catering services for guests during meals, and ensure that all posts strictly implement working procedures and standards; 7. Be responsible for contacting the pantry foreman and the kitchen; 8. Fully control the dining situation of guests in the private room service area, solve problems in time, and handle general complaints of guests; 9. After the banquet hall guests have finished eating, do a good job of final inspection, and be responsible for supervising the waiter to settle the bill for the guests; 10, responsible for the cleaning, maintenance and maintenance of equipment and facilities in the private room area; 1 1, do a good job of material inventory in the private room area regularly to ensure the reasonable and effective use of all kinds of materials; 12. Conduct performance appraisal on employees' work every month, assist the supervisor to evaluate employees, and organize and implement the training of room attendants; 13. Complete other tasks assigned by the leaders.
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