Model report of cleaning staff's work summary: model report of personnel shortage application

Cleaning? Etymological English? Home economics? . English abbreviation? HK？ . Cleaning service has been more and more accepted and needed by everyone, and has entered the lives of thousands of families. The following is a sample report on the work summary of cleaning staff I collected, hoping to help everyone!

Summary report of cleaner's work, template 1

I started working in * * * * company in May of xx, and now I have been mainly responsible for the cleaning supervisor in the sales area of shopping malls for * years, such as recruiting personnel, talent management, training, communication and many other work, almost all of which were learned from scratch. With the careful guidance and great help of the company leaders, according to the work requirements of our company and through the joint efforts of employees in various jurisdictions, we have made great efforts to achieve it? The home of the mall is my home? We have successfully completed a series of cleaning services with good quality and quantity. Let's summarize our work experience in the past year. Summarize experience and lessons, find out shortcomings, and lay a good foundation for next year's work.

I. Summary of work in xx years

1, adjust measures to local conditions, and distinguish work priorities. At work, the cleaning staff can know the basic situation of each floor in detail and master the main points of cleaning through one year's training and communication. Lobby and bathroom are the places where staff come in and out most frequently, and they are also the places where they get dirty most easily. The focus of cleaning is the lobby and bathroom. Especially the urinal and dead angle in the bathroom, so that the urinal is free of dirt and the bathroom is clean and tasteless; The ground is clean, dust-free and footprint-free; There are no stains on the wall.

2. Perform duties and abide by rules and regulations. For work, as long as the cleaning tools and cleaning supplies are used correctly and reasonably in strict accordance with the work flow, the long-term use of tools can be guaranteed. In terms of discipline, it is necessary to strengthen the ideological style construction of cleaning staff, regularly inspect and supervise, strictly follow the reward and punishment system, reward good performance and criticize poor performance. Form an incentive mechanism to make the cleaning work form a conscience cycle.

3, overall coordination, pay attention to coordination. For the maintenance phenomenon in the work, actively cooperate with the maintenance personnel, report the leakage phenomenon to the company and maintenance personnel in time, so as to deal with it in time, avoid causing heavy losses, and do a good job of cleaning after maintenance. Let us all have a collective consciousness, actively contribute to the enterprise and maintain the company image.

4, hands-on, pay attention to teamwork. In work and life, we should unite every employee with our affinity and be able to blend in with the cleaning staff. While strictly demanding them, fully mobilize the enthusiasm and initiative of employees, so that employees can correct their service attitude, work conscientiously and responsibly, communicate with them in time, care more about them in life, help them in time if they have difficulties, solve their worries and concentrate on their work.

5. Save energy and reduce materials to reduce the burden on enterprises. For enterprises that have worked for 8 years, they already feel at home. In their work, they strive to improve the efficiency of cleaning tools and ensure the cleanliness and hygiene standards in the spirit of economy and simplicity. 20 14 years, with the following specific examples. Example: From 20 14, we bought 10 line mops (mainly for stores). After 1 year's use, there are five new ones in the warehouse, including dust pusher (mainly used to clean the ground), including dust pusher and dust pusher. For the broken dust pusher, if it still works, take the initiative to find someone to weld it while maintaining the welding ability. We haven't sold a broom for a year. Last year, we bought 1 1 brooms and only used five. The broken part is often reinforced with iron wire to make it durable. The front of tussah water often breaks down. I haven't bought it for a year. Although all kinds of data are unremarkable, I am very happy to start from a small place and reduce the burden on enterprises from a small place.

Second, the shortcomings of xx years

Cleaning knowledge needs continuous learning. I will continue to learn in my future work and strive to enrich my knowledge, paving the way for the smooth development of my future work. Management ability needs to be continuously improved. Due to lack of management experience, many things are not handled satisfactorily. In the future work, we should continue to learn from others, see more, learn more and ask more questions. Energy conservation and consumption reduction also need constant innovation. According to the actual work situation, gradually standardize the management of cleaning supplies, so as to carefully maintain cleaning supplies and extend the service life of tools and equipment as much as possible. Pay attention to saving water and electricity in the responsible area, turn off the lights and water in time, and start from small things.

Three. Xx year work plan

1, improve self-awareness and strengthen learning ability. In the future work, through? Learning, comparing, observing? Constantly discover their own shortcomings, actively learn from the excellent experience of peers, constantly improve their professional knowledge and skills, and improve their management ability. Let the cleaning department play a greater role.

2. Improve work efficiency and ensure work quality. At work, constantly grasp? Efficiency and quality? Two-wheel drive makes rational use of working hours, further improves the professional skills of cleaning staff, strives for perfection and strengthens supervision and inspection. Improve employees' consciousness and learn to find and solve problems.

Continue to save energy and reduce consumption, and strictly manage materials. In the use of cleaning tools, the awareness of saving is constantly expounded, and what can be repaired must be repaired, so as to eliminate waste, save costs and improve efficiency for the company.

3. Strengthen humanistic care and improve team performance. Constantly learn interpersonal skills, correctly handle the relationship with employees and create a good working environment.

Eight years of work has left me a lot of valuable experience, which is also a fortune on my growth path. However, my work still needs to be improved. I will conscientiously sum up past experience and lessons, carry forward achievements, overcome shortcomings, devote myself to my work under the guidance of the company and make greater efforts in the new year.

Model essay on the work summary report of cleaning staff Part II

Over the past year, with the guidance and help of the owners, we have taken the satisfaction of the owners as the goal, thought that providing quality services for the owners as the purpose, strictly grasped internal management, strengthened service awareness and established a brand image. With the joint efforts of all the staff in the project department, the cleaning work of XXX was successfully completed. Especially on holidays, the flow of people is large, and the original cleaning staff is not enough. The company transfers personnel from other positions to ensure that every consumer who comes to XXX can spend his time in a clean, tidy, hygienic and beautiful environment. And has been recognized by superior leaders and owners. The work of the past year is now reported as follows:

First, do a good job in the overall quality construction of the cleaning team, strengthen the professional ethics education of employees, and let every employee realize? The customer is God? It is our mission to provide customers with quality cleaning services. Educate employees to establish? Owner first, service first? Strong sense of service. At the same time, do a good job in team building. In view of the fact that cleaning staff are mostly vulnerable groups, we take the initiative to care about employees' thoughts, help them solve practical problems in life and work, let them establish a sense of the overall situation, overcome difficulties, love their jobs, better stabilize the staff and ensure attendance. At the same time, we also focus on some professional skills and knowledge learning and education activities, so that employees' ideological and professional quality can be continuously improved.

Two, to further improve the rules and regulations of the clean-up work. Has it been formulated successively? Hygienic standards? 、? Job responsibilities? 、? Post allocation system? 、? Attendance system? , daily inspection table wall, monthly owner's opinion table, etc. By making rules to strictly regulate the daily work behavior of each employee. Do it. Assign people, posts, and people, and the responsibility will end? . On the basis of the rules, we pay strict attention to evaluation and conduct serious inspection and supervision. The person in charge of the project insists on daily on-site inspection and supervision, and implements the system to everyone and everything through assessment. When problems are found, they should be rectified in time, so that every employee can realize his own shortcomings, constantly standardize his own behavior and continuously improve the service quality.

Third, pay close attention to conservation and environmental protection. In response to the call of national energy conservation and environmental protection, we always pay attention to material consumption management and energy conservation and consumption reduction in cleaning work. First of all, pay attention to procurement, put an end to the inflow of fake and shoddy products and consumables that do not meet the national environmental protection requirements, and ensure the safety of owners and consumers. Secondly, strict material consumption quota management, quota distribution, reasonable rationing, and saving and reducing consumption on the premise of ensuring needs. The third is to take care of the public property of the film capital. Always check and clean up the facilities in the cinema, report for repair in time when problems are found, and strive to ensure the normal operation of the facilities. Fourth, try to think for the owner, and ask every cleaner to turn off the lights when people leave, and turn off the faucet in time when water is not used, starting from small things and saving money for the owner as much as possible.

Fourth, strengthen security. Pay attention to the prevention of safety accidents and the education and training of consciousness in the work. Often organize staff meetings to emphasize safety work, pay attention to fire prevention and theft prevention, and organize training and assessment of fire safety knowledge, so that each employee's awareness of preventing and eliminating hidden dangers of accidents is further improved.

Looking back on the work in the past year, although we have completed the task of providing cleaning services for owners, the requirements of social development for our service industry are constantly improving, and there are still many shortcomings in our work, mainly in the following aspects:

1. The quality of cleaning personnel is uneven and the mobility of personnel is large, which brings great difficulties to our work. Although employees can basically complete tasks according to the standards, there are still shortcomings in work details and behaviors, and supervision and management need to be further strengthened.

2. The professional skills training of cleaning staff is not comprehensive enough, and the level of specialization and standardization needs to be improved.

3. Records and assessment are not complete enough, which needs to be further strengthened. Through standardized and institutionalized construction, employees will change from heteronomy to self-discipline.

Looking forward to the new year, we are determined to do a better job in cleaning service, be down-to-earth and work hard in view of our own shortcomings. With better service quality, we strive to provide first-class service guarantee for the owners.

1, insist? Owner first, service first? . Through study, education and strict management, make? The customer is God? The concept of is deeply rooted in people's hearts. Let every employee do it? Serve attentively and continuously improve the quality of cleaning service? . We should always solicit and listen to the opinions and suggestions of the owners on our work, conscientiously implement the requirements of the owners on our work, and constantly improve and enhance the level of cleaning work, so as to reassure the owners and satisfy the guests.

2. Strengthen team building. The stability and quality of cleaning staff are directly related to the quality of cleaning service. In the new year, team building should be the top priority. First of all, we must ensure the recruitment of personnel, and strive to select people with stable thinking, dedication, hard work and strong sense of service to posts. The second is to do a good job in pre-job training and on-the-job education, and make it institutionalized and standardized. The third is to reward the superior and punish the inferior, and draw inferences from others, and implement the system of evaluating the superior first and eliminating the last, and resolutely discourage those who are not correct in service attitude, cleaning quality and education. Ensure the improvement of the overall quality of employees.

3. Further strengthen system construction. Further revise and improve the existing rules and regulations. Establish a systematic performance appraisal mechanism to cultivate employees' consciousness and self-discipline. Refine, quantify and standardize all work standards. Let every employee be familiar with what he should and should not do. Unify the behavior of employees with standards and norms to ensure the quality of cleaning service and satisfy the owners.

Summary report on the working mode of cleaning staff Part III

In a blink of an eye, xx years will soon pass. Looking back on all the work in this year, we have successfully completed all the tasks of cleaning in the past year and accumulated a lot of work experience. In strict accordance with the company's regulations, the operation is standardized and programmed, and the tasks assigned by leaders at all levels such as the group company and the property management office of the first enterprise community are completed with good quality and quantity.

In order to better complete the work in xx years, we summarize the work in xx years as follows:

First, adhere to the strict admission system for new employees

Our cleaning department strictly follows the requirements of the group company and the community leaders of the first enterprise, strictly implements the admission system for new employees, and implements strict pre-job training for new cleaning employees. All new employees must be trained before they can take up their posts.

Two, adhere to strict on-the-job training and regular assessment system.

On-the-job training, all aspects of knowledge training (such as ideological education, courtesy, gfd, labor attitude, labor discipline, professional knowledge and skills, etc.) is provided to the employees. ) distributed to on-the-job cleaning employees. After the training, regular assessment and appraisal will be conducted, and unqualified employees will be eliminated last.

Third, the staff ideological communication work

Due to the nature of work, the personnel structure of cleaning department has certain particularity. The age structure of personnel is too large, and the education level is generally not high. In addition, the cleaning work area of the first enterprise community is mostly outdoors, and the working environment is hard and the labor intensity is high.

Therefore, the cleaning staff's thoughts fluctuate frequently and their ideological and emotional stability is poor. So the management office leaders and the cleaning department manager have been insisting? From the masses, to the masses? We attach great importance to the ideological work of grassroots employees. Always actively communicate with front-line cleaning staff.

Four. Xx cleaning department's annual work is briefly described as follows:

1: Ensure the cleanliness of key landscapes and key areas in the park.

The global fountain in the park, party member activity center, the square in front of the park 1# building, and the square in front of Zall Building are all external window images of our group company. Our cleaning department insists on continuous cleaning service for the above-mentioned key landscapes and key areas by special personnel every day. Organize large-scale personnel to clean the whole inside of the global fountain every week.

In addition, for the key roads in the park, such as the brand avenue and the surrounding roads, sprinklers are dispatched for circulating watering every day, and the above-mentioned key roads are manually washed regularly and irregularly.

Due to the gradual takeover of the third phase of this year, the working area of our cleaning department has increased sharply, and the working area has more than doubled.

Although, my cleaning department staff is very limited, and the staff is extremely short. However, our cleaning department still overcame the shortage of manpower, changed the original division of labor in the work area, and transferred elite forces from limited personnel to concentrate on the third phase of large-scale cleaning and cleaning work. Clean up every independent building and every road in the third stage.

3: July-August is the hottest season in a year. On August 8th, the third phase of Hankou North Hotel Club will officially open.

As Hankou North Hotel Club just completed the renovation of the main building in mid-July, it will hold its opening ceremony on August 8 and officially open to the public.

The finishing work of many renovations has not yet been completed, but the work accepted by our management office is to complete the environmental sanitation cleaning and rectification of all club areas before August 7 to make them meet the standards of opening to the outside world.

This work can be said to be short (1 week) and heavy (from M3-M 16, * */kloc-0 villa, 3 main buildings, 1 large parking lot), and the weather is very hot (the average temperature is above 37℃, and the highest temperature at noon can reach above 40℃.

Under the condition of ensuring the normal daily work, our cleaning department will assign special personnel to work around the clock, and other personnel will use the rest time at noon and after work to carry out carpet cleaning and washing in stages, so as to meet the expected work requirements and successfully complete this specific task given to me by superior leaders.

4. This year1October 28th, 10, Creative Space 2# and 3# Buildings (hereinafter referred to as? SOHO building? ) officially handed over to the owner.

At the end of September, our cleaning department received a notice from the superior leader that the public areas in SOHO building and the surrounding areas of SOHO building should be centrally managed. Ensure that before 10 year 10 28, all public areas in the building and the surrounding environment will be completely renewed, so as to provide the building owners with a clean and beautiful home environment.

But this task is also very arduous.

First of all, SOHO building? There are 7 buildings and 9 units, with a construction area of nearly 65,438+10,000 square meters, and its public area and surrounding area are very large.

Secondly, the elevator in SOHO building is still under test and has not been officially opened, so the cleaning staff can only walk upstairs. Cleaning staff are generally older, and it is very tiring to walk upstairs.

Finally, some finishing works of SOHO Building have not been completed, many projects are still in the construction stage, and the amount of construction waste and construction waste is very large.

However, the grass-roots staff of our cleaning department have ruled out many unfavorable factors mentioned above, and customer service is very difficult. They successfully completed the arduous and glorious task entrusted by the leaders to our cleaning department with good quality and quantity within the specified time. It provides a powerful prerequisite for our management office to successfully complete the delivery of SOHO Building.

Because the managers in our cleaning department are relatively young and lack management experience, there will be some mistakes and shortcomings in our work. I hope my superiors will give me relevant guidance and management requirements. Our cleaning department will accept the criticism and guidance of the leaders with an open mind and strictly follow the requirements of the leaders.

In the new year, I, all the staff of the cleaning department, would like to do my job well and contribute to Zall under the wise leadership of leaders at all levels of the company. Add luster to the drow

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