What are the penalties for excessive hotel charges?

Hotels that charge excessive amounts will be given a warning or both by the Industrial and Commercial Bureau and other departments, and the hotel will be ordered to return all illegal gains to consumers and be fined a certain amount. If found to be unrepentant, the Industry and Commerce Bureau and other relevant departments can revoke the hotel's business license and impose fines in accordance with the law.

1. What to do if a hotel charges excessively? You will be warned, fined, and ordered to make corrections by the Industrial and Commercial Bureau and other relevant departments. Arbitrary charging by hotels is an act of consumer fraud, which means that operators use false or other improper means to deceive and mislead consumers in providing goods or services, causing harm to consumers' legitimate rights and interests. According to the "Consumer Rights and Interests Protection Law" and "Measures for Punishing Behaviors that Infringe on Consumer Rights and Interests" that should be punished and held responsible.

2. How to identify consumer fraud 1. The means used by operators to provide goods or services. According to the provisions of Article 16 of the "Measures for Punishments for Behaviors that Infringe on Consumer Rights and Interests", operators have the following behaviors: Any of the above can be considered as fraudulent behavior: adulteration or adulteration in the goods sold, passing off fake goods as genuine, passing off substandard goods as good goods, passing off substandard goods as qualified goods; intentionally using unqualified measuring instruments in providing goods or services. Or destroy the accuracy of measuring instruments; defraud consumers of prices or fees without providing goods or services or not provide goods or services as agreed; sell goods or services with false or misleading product descriptions, product standards, physical samples, etc.; use false "Clearout price", "fire sale price", "lowest price", "discount price" or other deceptive prices indicate the sale of goods or services; selling goods or services in false "prize sales", "repayment sales", "experience sales" and other methods ; Falsely claiming to be genuine and selling "processed goods", "defective goods", "substandard goods" and other goods; exaggerating or concealing the quantity, quality, performance and other information of major interest to consumers of the goods or services provided to mislead consumers. ; Mislead consumers through other false or misleading publicity methods. 2. Whether the operator’s behavior misleads consumers. The judgment of whether the operator’s behavior misleads consumers should be based on the cognitive level and identification ability of ordinary consumers. If the behavior is enough to cause misunderstanding among ordinary consumers, it constitutes fraud. If the behavior is not enough to cause general consumers to misunderstand, individual consumers should prove that they have indeed misunderstood to claim fraud. Fraudulent behavior by operators will generally cause damage to the legitimate rights and interests of consumers. However, the identification of consumer fraud does not require actual losses or damages to consumers. As long as the operator's behavior is sufficient to mislead consumers, it can be determined as fraud. 3. Whether the operator has the subjective aspect to commit fraudulent acts. Although laws and regulations do not clearly stipulate that a fraudulent act must be subjective and intentional, but understood from the literal meaning, fraud is to cover up the truth and mislead consumers. The word "fraud" itself It has been revealed that the operator has subjective intentions. Therefore, in the following six situations, if the operator cannot prove that he has no intention to deceive or mislead consumers, it is fraud: the goods sold or the services provided do not meet the requirements for protecting personal and property safety, and the sales of expired or deteriorated goods , selling goods that forge the origin, forge or falsely use another person’s factory name or address, or tamper with the production date, sell goods that forge or falsely use quality marks such as certification marks, sell goods or provide services that infringe the exclusive rights of others’ registered trademarks, sell Products that forge or use the unique names, packaging, and decoration of well-known products. The hotel's behavior of arbitrarily charging is an act of defrauding consumers. If you encounter this situation, you should promptly report it to the industrial and commercial administration department, or call 12312 to make a complaint. To protect their legitimate rights and interests in legal ways, consumers should try to retain written evidence to facilitate subsequent reports.