Taboos of hotel front desk work

Hotel front desk work taboo, taboo sitting to meet guests. When greeting guests in this way, some guests may feel disrespected. Therefore, the receptionist must stand to greet the guests.

Taboo boring, sometimes because the guests are tired on the road, or encounter setbacks and other reasons, lose their temper with the waiter. Or don't understand the hotel service or some regulations, and ask questions repeatedly. At this time, the waiter can't show impatience. Don't frown, the waiter must receive the guests with a smile. Never frown. In fact, smiling is very important to the service industry.

As a front office manager, it is difficult to know the complicated problems of the front office, especially the front desk, and the rapid changes of the assistant manager's work if he has never worked at the grassroots level. If you start at the grassroots level, such as the front desk, you have never personally experienced the embarrassment of heavy housing. I don't know what kind of incredible reasons are behind these thrilling stories.

service industry

To paraphrase a famous saying, success always has many striking similarities, while failure also has its own difficulties. Undoubtedly, the heavy room is the failure of the front desk and related personnel. For the time being, however, consider it the mother of success. First of all, as a hotel receptionist, you must have certain professional qualities. Because as the front desk, there are many guests and many customers making things difficult for them every day.

Therefore, we must have a good attitude at work, and we must not contradict the users, let alone give the guests a look directly after being wronged. This is not desirable, because many guests may be unwilling to register their ID cards, or even abuse or blame the staff. I don't think it's a big deal not to register. You can also go to the housing management. But this is because we have to register in this position before we can open a room, and we must have a good attitude.