What are the institutional penalties of the hotel?

Regulations on hotel punishment. Purpose:

In order to maintain good service quality and efficient service, and ensure the normal working order of the hotel, this staff code of conduct is formulated, and all staff are requested to implement it seriously.

Second, the disciplinary procedure:

1. If an employee is subject to any disciplinary action, the department will issue an employee foul notice, which will list the details of the employee's foul and the reasons for the punishment. After the punished employee signs, the department manager signs, submits it to the Human Resources Department for review, and submits it to the General Manager for approval. It can also be notified directly by the human resources department, and the procedure is the same as above.

2. If the employee is disciplined, it will be recorded in the form of points. If you are punished again within the validity period of punishment, the points will be accumulated and the validity period of punishment will be extended accordingly. After the expiration of the penalty period, the points will be cancelled naturally. Within the validity period of the punishment, if the employee's accumulated points reach 10, he will be given the disciplinary punishment of dissolving the labor relationship (dismissal). In principle, employees shall not be promoted to positions or salaries within the validity period of punishment, and shall not participate in the selection of outstanding employees or similar selection activities. Deduct the salary of the current month according to the categories of employees who are punished. If the evidence of the employee's foul is conclusive, but he refuses to sign the employee's foul notice, the department manager and the human resources department will sign it directly, and it will take effect after being approved by the general manager.

Three, the punishment category, validity, deduction and deduction of wages:

punish

Category Oral, written warning, serious warning, final warning, disciplinary warning to terminate the labor relationship, (dismissal)

Valid for one month, two months, three months and six months, effective immediately.

Integers 1, 3, 5 and 8, 10.

deduct wages

50 yuan, 20 yuan 100 Yuan 300 yuan, 200 yuan

Fourth, the category of punishment.

(1) Verbal warning

1, working hours, disheveled, dirty clothes, not dressed according to regulations, not wearing badges.

2. Failing to enter or leave the hotel according to the designated staff passage.

3, non-work needs to wear overalls out of the hotel.

4. Hanging around the hotel after work or holidays.

5. Eat in the staff canteen on non-working days.

6. Smoking outside the prescribed area (non-business point).

7. It is impolite to grab the road in front of the guests, interrupt their conversation, lean against the door wall, yawn, stretch, cut your nails, pull out your beard, pick your ears, pick your nostrils and so on.

8. Failing to park bicycles, mopeds and motorcycles at designated places.

9. Wash personal clothes in the bathroom.

10, dye a colored hair.

1 1. You can't get in and out of the hotel without a bike.

12, grow long nails or apply colored nail polish.

13, when you see a guest in the store, the superior does not take the initiative to say hello.

14, taking a bath during working hours without approval.

15, spitting and littering in the hotel.

16, don't wear mobile phone and BP machine during working hours.

17. If the nature of the mistake is similar to the above-mentioned clause, it shall be punished according to the above-mentioned clause.

(2) A written warning

1, being late for no reason, leaving early, leaving the post, or being on duty.

2. Take relatives and friends into the store to visit, bathe or play privately, or lend their work number plates and license plates to enter the hotel area.

3. Non-work needs to stop at the business place through the lobby, take the passenger elevator and use the guest bathroom.

4. Stealing food from employees' restaurants, kitchens, warehouses or business premises without consent.

5. Make personal calls during working hours or at non-designated places without permission.

6. Playing, eating snacks, doing private things, reading newspapers, dozing off during work hours, chatting, making noise, sneaking around and behaving badly in business places.

7. There are all kinds of behaviors that waste public property.

8. The service does not use greetings, polite expressions or forbidden words.

9, vandalism, such as graffiti on walls, toilets, elevators or hotel items.

10. Lend your locker key to others.

1 1.

12, causing general complaints from guests.

13. Ask others to punch in or punch in for others.

14. If the nature of the mistake is similar to the above clause, it shall be punished according to the above clause.

(3) Serious warning

1, and the gleaning will not be handed in.

2. Don't pay the guests tips, gifts and property.

3. Do not obey the instructions of superiors without reason, and do not accept the relevant inspections authorized by superiors and hotels.

4. Sleep during working hours, make noise, play cards, watch TV and abuse colleagues.

5, drunk to work or work time with a little drunk.

6. Forgery of hotel records and fraud.

7. Delaying work or causing adverse effects due to dereliction of duty.

8. Enter the guest's room without permission.

9, private use, private eating, smuggling hotel property or private use, private eating guest property.

10, provocative behavior towards superiors, colleagues and guests.

1 1, unauthorized use of guest rooms or other guest facilities.

12, the complainant who caused the guest's dissatisfaction.

13. Employees check into hotels privately or bring relatives and friends to dormitories privately.

14, inviting employees' relatives to visit without permission, causing adverse effects.

15, leaving the job or hotel without authorization during working hours.

16, smoking outside the specified area (in the hotel business area).

17. Hotel supplies are hidden in the locker.

18. If the nature of the mistake is similar to the above-mentioned clause, it shall be punished according to the above-mentioned clause.

(4) Final warning

1, dereliction of duty, resulting in adverse effects.

2. If the circumstances of illegal operation are serious or work-related accidents are concealed.

3. Failure to comply with hygiene standards and regulations, or damage to hotel and guest property or serious waste of hotel property due to negligence.

4, shielding and conniving at all kinds of illegal acts.

5, unreasonable, affecting normal work.

6. Use naked flames and high-power electrical appliances in the hotel without approval.

7. Private hotel key.

8. Failure to abide by safety rules and regulations, failure to keep or use toxic, flammable, explosive and other dangerous goods as required, and various behaviors that threaten the safety of hotels or colleagues.

9. Dereliction of duty, violation of operating rules, resulting in damage to machines, equipment and articles.

10, write threatening letters or anonymous letters to create rumors or maliciously slander hotels, guests and employees.

1 1. Employees quarrel and abuse each other.

12, engaging in recreational activities during working hours and workplaces without approval.

13, selling things, collecting money and giving speeches in hotels without permission.

14. Accept or provide anything of value to the stadium for personal purposes.

15. Deliberately failing to complete the scheduled workload.

16, illegal exchange of foreign currency.

17. Failure to implement service specifications and working procedures.

18, delaying the execution of superior instructions or deliberately slacking off.

19, any form of gambling in the hotel.

20. Unauthorized use of hotel facilities, equipment, meters, instruments or other hotel property.

2 1. turned a deaf ear to the loss or damage of hotel property, and provided false information when being investigated.

22. If the nature of the mistake is similar to the above-mentioned clause, it shall be punished according to the above-mentioned clause.

(5) termination of labor relations and dismissal in violation of discipline.

If an employee commits one of the following acts, he will be dismissed or expelled for violating discipline, and the labor contract will be terminated.

1, hotel and guest property damaged.

2. Drink and fight in the hotel.

3. Disobeying management and contradicting leaders in public.

4. Arguing with guests or refusing to receive them as an excuse.

5. Causing serious complaints from guests.

6. Go to work after possessing drugs or taking stimulants.

7. Stealing the property of hotels, guests and colleagues.

8. Leave valuables forgotten by guests without permission.

9. Receiving, disseminating and copying obscene publications and audio-visual products.

10, having an improper sexual relationship in the hotel.

1 1, ask the guests for tips or other benefits.

12, forging, altering or falsely reporting relevant vouchers for profit.

13, entertaining clients, introducing prostitutes, and conducting obscene transactions with guests in hotels.

14, leaving the hotel or sharing hotel property without authorization.

15. Unauthorized provision of hotel internal documents or materials to outsiders, disclosure of hotel marketing, finance, personnel, management and other information.