What are the main contents of hotel management?

The main contents of hotel management include: facility management, operation management, catering management, safety management, etc.

Facilities management includes equipment maintenance, cleaning and regular disinfection of guest rooms; Operation management mainly refers to hotel management, such as business management, room management and room service management. Catering management refers to hotel catering, that is, the services provided by people when eating; Safety management mainly refers to the safety inspection of various facilities in the hotel to ensure the safety of the business environment and people.

The above is just a general introduction. In the specific hotel management practice, we need to take flexible management measures according to the actual situation and business characteristics of the hotel in order to achieve the expected results.

For example, in facilities management, in order to improve the service life of guest room facilities, it is necessary to regularly check whether the facilities are normal, find out the problems of guest room equipment in time, and carry out maintenance; At the same time, the guest room should be cleaned and disinfected in time to ensure the hygienic business environment of the guest room.

management system

1, managers should have healthy body and mind and good professional ethics; Good psychological quality, the hotel industry is a profession with long working hours and great work pressure. Without good ability to withstand setbacks and adaptability, it is difficult to make a big difference in this industry, let alone become an excellent management cadre. Managers should also have a broad mind, an open mind, tenacious perseverance and willpower, and personal self-control.

2. Professional and technical quality. As a manager of a department, you should be very familiar with the professional knowledge and workflow of this department. If a cadre at the front desk is unfamiliar with the operation of the front desk and the room manager has never worked in a room, it is very difficult to manage this department well.

3. Manage quality. You must be familiar with the five elements of management: planning, organization, coordination, control and encouragement. You need to have business management knowledge such as quality management, financial management and human resource management, as well as hotel knowledge. Can skillfully use the skills of planning, organization, leadership, motivation, communication, innovation, crisis management, teamwork and so on in company management.