Reason against overbooking

Reduce customer satisfaction, waste resources, and affect the reputation of the hotel.

1. Reduced customer satisfaction: Overbooking results in some guests being unable to check in, which will reduce customer satisfaction. The hotel provides solutions to guests, including finding other hotels and compensating guests, and the guest experience will be affected. Influence.

2. Waste of resources: Overbooking results in some guest rooms being idle, which will waste the hotel's resources. The hotel provides other accommodation options for guests, and the guest rooms require time and money to maintain and manage.

3. Affect the reputation of the hotel: Overbooking will affect the reputation of the hotel. When a guest finds that he cannot get the room he booked, it will have a negative impact on the hotel's evaluation and affect other guests' choice of the hotel. This resulted in a decline in the hotel's business.