I have been working as a front desk in a hotel for more than two months. The hotel has had a lot of bad reviews in the past two months, and the leaders put the blame on me, which means it's my fault.

This looks like an ordinary small hotel. The boss also wants to save money. Put the blame on you and deduct your salary, and you can save some money.

In fact, the hotel front desk is a very important job, and if it is not done well, it will definitely affect the customer's evaluation of the hotel. Therefore, the front desk of the hotel must be kind and ruthless, and learn sweet words.