Traditional Culture Encyclopedia - Hotel reservation - Why do some people think that staying in a hotel and taking away disposable goods are low-quality behaviors?

Why do some people think that staying in a hotel and taking away disposable goods are low-quality behaviors?

If it is stricter, the hotel can be restored. Of course, most high-star hotels will not do this, and they can only admit that they are unlucky. However, cups are cups that others have drunk. After other guests sleep, they wash and iron the cotton cloth with a large ironing machine in the laundry room. Don't you think it's strange to smuggle them? Every time I go to the project, I will take away the small toothpaste, toothbrush and comb opened in the bathroom of the guest room. Small toothpaste can be used for several days by squeezing it at home. The toothbrush just replaced the old toothbrush at home, and the small comb was put in the bag to comb my hair. It's good for you to take it back and use it instead of daily consumption. In a sense, this is environmentally friendly and an act that needs to be encouraged.

Apart from the cost, most people can't imagine how low the unit purchase cost of hotel disposable supplies can be. That's it. You can't stop a wave of manufacturers from competing to lower prices when purchasing or bidding, and even giving kickbacks and red envelopes privately. After all, it can't hold much. You have to say that guests bring it every day. Can the hotel afford it? Let's just say that if no one takes it and no one uses it, it will be in big trouble. Many disposable goods in the warehouse have a shelf life. If you don't take it, it will be wasted. In addition, long-term storage and warehouse management are also very troublesome.

I have a friend who comes and goes frequently. When he stays in some luxury hotels, he will bring his favorite slippers, accessories and everything. The hotel has prepared these, I hope you like them. You take them away, you like them, this is the success of hotel service, and they should be happy. In other words, hotels can't recycle used bags and equipment. It is very suitable for taking away and using on the road, which can greatly reduce the burden of luggage, and is environmentally friendly and convenient. In fact, not only tea bags, ornaments and slippers, but also many hotels will provide small souvenirs with a sense of design, such as room cards, postcards, brochures, pens, envelopes, notebooks and so on.

I once stayed in a domestic brand hotel and found their room cards very good. When you check out, ask the front desk if you can give me a new room card as a souvenir. The front desk of the hotel asked me to wait. After meeting, I was very happy to give me a set of beautifully packaged commemorative room cards as a small farewell gift. This little gift cheered the children in the same group. This kind of happiness is totally worth my next stay in this hotel. The hotel provides these gifts, consumables and these services. The utilitarian point is that I hope you like it, you are happy, and you will spend money next time.

From the industry point of view, there is no view that it is a low-quality behavior for guests to take away disposable goods after checking in. On the contrary, in many well-known hotels, especially high-star hotels, customers' behavior of taking disposable goods is recognized and even appreciated by hotels. This is because, first of all, for guests, hotel services, convenience of equipment and facilities and satisfaction in all aspects, disposable items often account for a large proportion. Customers are willing to take away disposable products, not only because of convenience, but also because of its excellent quality and exquisite design.

It is no exaggeration to say that good disposable products can even make customers become loyal repeat customers and bring good word-of-mouth effect. I have received such guests myself. Moreover, in addition to unifying the materials, designs and standards of disposable items in some hotel chains, disposable items will even become a weapon for many independent high-star hotels in the same industry. City. ? As long as the cost allows, it is not uncommon to frequently replace existing consumables and products with better design and quality.

Ideally, this is how they realize their self-worth. From the perspective of a good service industry, there is nothing to blame, as long as you don't waste what you take. In other words, each of us is both a consumer and a producer. If someone tells me that the service products I provide make him like, satisfied and impressed, I will also get a sense of accomplishment from them, which may sometimes be more valuable than making money. I am motivated to do better in the future.

Frankly speaking, this is an extension of bad habits. Many people can't see clearly, and there are not a few people who regard pride, luxury and face as high quality, especially the elderly. Until now, some people think that eating is not suitable for the owner. They think that the people invited by irony order too few dishes, so some people will order a large table of dishes that can't be eaten, and some people will force leftovers when they are not full. I want those disposable items but deliberately don't take them away, otherwise I will feel humiliated. This is a bad habit against human nature, so we have to operate the CD. Disposable items in the hotel are called "four small items" in the bathroom and low-value consumables in the room. Generally, such items can be taken away unless the price is indicated. If you don't take it away, if it has been opened, the hotel staff will also dispose of it. In any case, it will not be used by the next guest. Then the guests take it away and make the best use of it, which is the best for the hotel and the guests.

Four small pieces of hotel rooms, low-value consumables, and even high-end products such as L 'Occitane and Parma Water were purchased after the group signed an agreement with the brand. Generally speaking, even big brands are made in China. The cost is cheaper than the goods in the mall, and the quality is slightly worse than the original goods in the mall, but of course it is much better than the ordinary four small pieces. So if you meet good passengers and goods, especially four small ones, take them away! If you want to get four more dollars, don't worry, just ask the waiter, especially if you stay for more than two nights. The next day, tell the floor attendant directly that all four pieces in the room have been used up, and the waiter will enthusiastically add one to you. Of course, this method is only applicable to high-star hotels, and boutique hotels may not be so generous.

Therefore, if the hotel does not consume disposable goods, or the consumption is too low, it can only close. When guests check into the hotel, the room rate includes disposable items. One group a day, another group when you leave. This is natural and reasonable. Besides, no matter how he shoots, there are only one or two sets in the room. It is impossible for someone to call the room attendant shyly and say, you gave me ten sets of dental appliances, twenty tubes of facial cleanser and eight pairs of slippers. By the way, I will take that small bottle of mineral water with me when I check out. So it has nothing to do with quality.