How do novices manage hotels

Novice hotel management methods: management team, management cooperation, management division of labor, management responsibility, care and touch employees.

1, management team

As far as hotels are concerned, there must be a systematic management team first. The framework can be divided into hotel manager, shop assistant, front desk foreman, room supervisor and so on, depending on the size of the hotel. All managers are the core components of the hotel, so they should be fully competent.

2. Management cooperation

The manager is the center of the management team, and all instructions are given by the manager. The store manager is responsible for communicating with the boss and must have his own views and positions. The boss has the right to know and make suggestions. Other managers should have a unified opinion, communicate and discuss differences, and maintain a high degree of consistency, so that employees will not be at a loss because of managers' analysis.

3, management division of labor

The manager should be responsible for the overall operation of the hotel, assign corresponding tasks to the management of each department, and handle all the business activities of the hotel with full authority. Other managers should be the right-hand man of managers, and be the right-hand man. The manager assists the manager in handling daily affairs, etc. The front office manager follows up the customer service of the front desk staff; The room supervisor is responsible for the room hygiene spot check.

In a word, the management must be clear about their post responsibilities and perform their duties, which is a necessary condition for effective and planned work, and can't go beyond their level and authority.

4. Management responsibility

Responsibility is the most basic principle of managers, especially in the service industry. As the core of the hotel, the management must set an example by itself, infect other grass-roots employees and create a good team atmosphere. Don't pass the buck when you encounter problems. First, find the reason, review yourself and prevent it from happening again.

5. Care and touch employees

The hotel is a whole, and all the results are oriented to improve performance. We often say that we should move our customers and let them get used to and like our hotel.

It is employees who serve our customers, so the status of employees determines customer satisfaction. Imagine that a negative energy employee is passive in treating guests, so even if the best room management can ensure the high quality of room hygiene, even if there are cost-effective hardware facilities, customer satisfaction will be greatly reduced because of employees' neglect.