Urgent! ! ! When planning to build a five-star hotel, I would like to ask for your advice on what procedures should be completed and what materials should be prepared from hotel infrastructure to h

Urgent! ! ! When planning to build a five-star hotel, I would like to ask for your advice on what procedures should be completed and what materials should be prepared from hotel infrastructure to hotel opening.

In order to grasp the preparation work of the hotel, we must pay attention to the following key points:

1. Prepare a budget. In the early stages of hotel preparation, it is necessary to make a budget for the preparatory and trial periods, including personnel, training, marketing, material and equipment procurement, public relations, publicity and promotion, information printing, opening celebrations, and certificate processing. In addition, an operation and management budget must be carried out within the first cycle after the trial operation to facilitate the implementation of various expenses, especially the allocation of preparatory expenses and operating expenses.

2. Design of organizational structure. It is necessary to fully consider the positioning of the hotel, whether it is a resort or business type, clarify the hotel's star rating, and scientifically determine the organizational structure and staffing based on business projects, area, and scheduling.

3. Market research and preliminary sales. In fact, relevant market research has been conducted when the project was established, including SWOT analysis and hotel market positioning. However, this work needs to be continuous. During the preparatory period, it is necessary to organize preparatory personnel, conduct market surveys, understand the surrounding customer source markets and the sales situation of similar hotels, formulate room pricing plans and sales strategies, and prepare the hotel's annual sales plan, focusing on the target Search for customer sources, and organize the sales team to conduct market scanning for signing customer agreements to prepare for market attention and customer reserves for the opening.

4. Training. First of all, the training plan of the public class must include the "Employee Handbook", "What You Need to Know and Should Do" and "Standards of Employee Appearance and Appearance". "Employee Handbook" training allows employees to understand the company's basic systems and basic regulations and abide by them so that employees' behavior conforms to the corporate culture and establish the normative awareness and service awareness of "hotel people"; "What to Know and Should Do" training allows employees to Employees understand the basic situation and service content of the company, and have a detailed understanding of the project facilities, service conditions and long-term goals of the hotel after the hotel opens; the "Staff Appearance Standards" training enables employees to establish a strong hotel awareness and service awareness, so as to Establish the role awareness of modern "hotel people" in terms of appearance, behavior, language and service operations. After employees complete in-store training, they enter pre-job training. Pre-job training is mainly professional training, that is, service standards and normative training for their departments and positions, which is what we usually call SOP training.

5. Project acceptance. Engineering (including facilities and equipment) is an important part of the hotel. Whether the decoration standards are up to standard and whether the facilities and equipment can operate normally will directly affect the hotel's service quality, affect the hotel's reputation and image, and will also directly affect the hotel's economic benefits. Therefore, during the preparation period, the preparatory personnel must check the projects in the preparation period one by one according to the project acceptance form to ensure that they meet the standards. If it is found that the standards are not up to standard, the construction party should be notified immediately to make rectifications. The main task of engineering management is to assemble the facilities and equipment reasonably, select the best, and use them correctly, constantly explore the potential of the hotel's technical equipment, and give full play to the energy efficiency of the equipment.

Project management plays an important role in ensuring hotel service quality, providing guests with a comfortable environment, and maintaining corporate image. During the preparatory period, the project should be continuously cleared and accepted by area according to the construction plan. After confirmation by both parties, it will be delivered to the hotel for land reclamation. According to the progress of project zoning acceptance, the preparation of personnel entry plan and wasteland reclamation schedule of each department is an important plan. In the regional land reclamation acceptance and debugging stage, the normal use of sanitation, materials, equipment installation, water, electricity, gas, air conditioning, lighting, etc. after the personnel enter the land reclamation site will be inspected, tried, and debugged. At the same time, the catering will be lit and dishes tested, and the guest rooms will be tested and simulated services. After passing the examination, transfer to detailed sanitation maintenance.

6. Certificate application. In order to ensure the validity and timeliness of the certificate application, before the opening of the business, the preparatory team must prepare all the information required for the project, learn as much as possible the name and business contact information of the person in charge of the certificate application, and apply to the local government functional departments for relevant procedures. Certificate. Ensure that all documents are in place when opening the business, and avoid and put an end to unlicensed business operations.

7. Procurement. Failure to strictly control and check certain equipment and items when purchasing will not only cause waste, but may also cause immeasurable losses to the hotel's business. There was once a hotel that did not understand the expertise and did not consult professionals when purchasing. After opening, it was discovered that the air-conditioning refrigeration could not reach the preset value (such as the room temperature setting of 22 degrees Celsius - 25 degrees Celsius), and even the supply air circulation Also closed together. If you want it to continue to operate, the temperature must be adjusted to 18 degrees Celsius. Guests staying in the hotel feel hot and cold, which is very uncomfortable.

Within half a year of use, more than 80% of the touch switches failed. Such a "high-tech" high-priced and immature product will only bring trouble to the hotel, and no matter how good the after-sales service is, it is useless. Therefore, we should follow some rules to avoid similar things from happening. During the preparation period, the preparation and approval of material procurement lists for each department is a specialized task, and adjustments are often encountered. After preparation and approval, the procurement plan should be started immediately, and the material purchase acceptance, inventory, and installation sequence should be carried out. plan.

8. Opening ceremony and trial operation. In order to ensure that the hotel opening ceremony can be carried out in an orderly and successful manner, an opening ceremony preparatory group should first be established to formulate an opening ceremony plan based on the budget, clarify the opening ribbon-cutting ceremony process, as well as the invited guests and the work arrangements of each department for the opening ceremony.

In the hotel preparation work, we should also pay attention to the following points: First, we must carefully review the specific work content, and the core work content must not be omitted. The plan must be comprehensive, detailed, pragmatic, and highly operable; second, Each work content must be implemented by the person, the job responsibilities must be clearly defined, and a supervisory responsibility system must be implemented; third, clear and specific work tasks and completion deadlines must be listed.

It must be admitted that in the hotel preparation process, even if the same set of preparation manuals and the same feasibility plan are used, the results obtained in different hotel preparation processes will be different. It is important that the preparatory staff know how to use the PDCA management method, which is also an important working method to effectively improve the hotel preparation work. That is, it is carried out in four stages: plan, implementation, check, and act. The four stages form a cycle to continuously summarize experiences and implement improvements.